Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase Fortunately I spoke with Jamie Wellum & thanks for having people like this in your c... Leggi di più
L'azienda ha risposto
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Leggi di più
L'azienda ha risposto
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
first2protect.co.uk
Scritti dall'azienda
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informazioni di contatto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Regno Unito
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Eccellente
7K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Professional, Patient and Friendly
My advisor Lee was very professional, friendly and clearly explained everything in detail to ensure I understood all aspects of my quote. Lee was very patient and reassuring in responding to queries too. Thanks Lee!
15 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Lee was professional and friendly, and took the time to explain everything clearly to ensure you fully understood your quote. It’s great to know he was patient and reassuring when answering your questions. Your kind feedback is very much appreciated and will be shared with him.
Fantastic customer service and very…
Fantastic customer service and very prompt response by customer service agent Alfie Taylor in updating my insurance policy with first protect to reflect my wife’s tenancy also.😊👍
15 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Alfie Taylor provided prompt and professional service when updating your policy, and that he handled everything smoothly for you. Your kind feedback is very much appreciated and will be shared with him.
I just a small query which was dealt…
I just a small query which was dealt with via Chat. Very super kind and efficient. Great company!
15 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re pleased to hear your query was handled quickly via chat and that you found the service kind and efficient. Your feedback is very much appreciated.
The gentleman was polite,good listening…
The gentleman was polite,good listening skills,he explained everything clearly.He maintained professionalism.Very good customer service.
15 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service polite and professional, with clear explanations and attentive listening throughout. Your kind comments are very much appreciated.
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service good and appreciate you taking the time to share your experience.
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear everything was explained clearly and that you received helpful advice.
Prompt, accurate and competitive quote.
My request for a quote was acknowledged immediately and followed up by a phone call from Jodie who helped me to understand some parts of the policy that I was unsure of. After clarifying my questions she assisted in outlining the main points of the quote and and produced a quote which actually exceeded my expectations and came in at a really competitive price.
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your detailed feedback!
We’re delighted to hear your enquiry was handled promptly and that Jodie was able to clearly explain your options and answer your questions. It’s great to know she helped secure a competitive quote that exceeded your expectations—we’ll be sure to pass on your kind comments.
Rebecca Potter was a breath of fresh…
Rebecca Potter was a breath of fresh air. So lovely as well as super efficient. Thanks Becky ☺️
9 giugno 2026
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Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear Becky made such a positive impression and provided efficient, friendly service. We’ll be sure to pass on your lovely comments ☺️
Great service
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service and really appreciate your kind comments.
Fantastic customer service.
From the initial call, right through to document completion, Aaron was great. He gave all the information quickly and answered any questions I had without any issues. There was no pushing, just professionalism with the right amount of humour. If all the agents are like him I would recommend first2protect every time.
10 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Aaron provided such clear, professional, and friendly support from start to finish. It’s great to know he made the process easy and enjoyable—your recommendation means a lot to us.
Good Customer Care Experience
Hannah was a great help, knowledgeable and called me back with the information that I required when she said she would.
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Hannah was knowledgeable and reliable, following up as promised with the information you needed. We’ll be sure to pass on your kind comments.
Lewis made things really easy to change…
Lewis made things really easy to change my address for the insurance. Excellent service.
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis made the process of updating your address simple and straightforward. We really appreciate your kind comments.
Great service Nathan!
Nathan was very helpful and professional when calculating my quote for buildings & contents insurance. I couldn’t fault the service I received!
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan provided such helpful and professional support while arranging your quote. We really appreciate your kind comments.
James was a big help in understanding
James was a big help in understanding what and how the insurance would benefit me, he is thorough and professional.
11 giugno 2026
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear James was so helpful, thorough, and professional in explaining how the insurance works and benefits you. We’ll be sure to pass on your kind comments.
Great help from Charlie
I spoke to Charlie who helped me with buildings and contents insurance, he was very clear in explaining how everything works and gave me confidence after leaving the call in what I needed to do and why. He was extremely helpful from start to finish.
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie provided clear, helpful guidance and gave you confidence in your next steps. We’ll be sure to pass on your kind comments.
Payment issues
Person I spoke with was patient and professional. The only issue I had was with the secure payment portal. It didn't work. Your thoughtful colleague stayed on the call with me to ensure it went through correctly. Unfortunately after about 10 minutes it still wouldn't go through so we gave up and paid via him whilst on the he phone. Signal issue ? System blip? Don't know, but not efficient or effective.
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re pleased to hear our colleague was patient and professional, and stayed with you to help. We’re sorry for the issues with the payment portal—this isn’t the experience we aim to provide, and we’ll share your comments with the relevant team to review.
Very helpful and informative
Very helpful and informative, Tom listened and made the process very easy.
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Tom was helpful, listened carefully, and made the process easy for you. We’ll be sure to pass on your kind comments.
Nathan was polite,informative and…
Nathan was polite,informative and extremely professional in obtaining me the best insurance coverage for my new house.. recommended!
12 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan provided such polite, informative, and professional support in finding the right cover for your new home. We really appreciate your recommendation!
Great service
Great service, phone answered quickly, helpful and polite and dealt with my enquiry professionally. Would recommend
8 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re delighted to hear that your call was answered quickly and that you received helpful, polite and professional service. We really appreciate your recommendation.
Very helpful.
Oscar helped me with my new policy. He explained all aspects of the policy to me. I have been unable to view my policy documents via the portal but Oscar has helped me obtain paper copies.
I would recommend this company.
10 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear that Oscar clearly explained your new policy and helped arrange paper copies of your documents. It’s great to know you’d recommend us—we really appreciate your support.
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