Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase Fortunately I spoke with Jamie Wellum & thanks for having people like this in your c... Leggi di più
L'azienda ha risposto
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Leggi di più
L'azienda ha risposto
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
first2protect.co.uk
Scritti dall'azienda
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informazioni di contatto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Regno Unito
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service
Excellent service, sounded happy in their job and very helpful. Great quote to suit my needs and first class service
16 giugno 2026
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received such patient and helpful support, with everything clearly explained. We really appreciate your comments.
Thomas was very helpful with my situation
Thomas was very helpful with my situation. He was very knowledgeable in his craft, and very patient with me. Can’t recommend him enough
17 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Thomas was so knowledgeable, patient, and helpful. We really appreciate your recommendation and will be sure to pass on your kind comments.
Extremely helpful team
Extremely helpful team, when I called to update my insurance for my rental house. The helpful team answered my few little questions. I appreciate the help and advice I receive.
16 giugno 2026
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear our team was so helpful when updating your rental property insurance and that your questions were clearly answered. We really appreciate your kind comments.
Really helpful call with Evelyn who…
Really helpful call with Evelyn who talked us through the options for our first house purchase. Very friendly, patient and gave us a selection of suitable options. Thanks!
17 giugno 2026
Non scritta su invito
Risposta di First2Protect
We’re delighted to hear Evelyn was so helpful, friendly, and patient while guiding you through your options. It’s great to know she supported you during your first house purchase—we’ll be sure to pass on your kind comments.
Very quick and easy to do and Dennis…
Very quick and easy to do and Dennis was friendly and helpful.
17 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was friendly and helpful, and that everything was quick and easy for you.
Transparent and detailed in all the…
Transparent and detailed in all the explanations and provided alternatives to each premium to suit individual needs.
9 giugno 2026
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service transparent and detailed, and that we were able to provide options to suit your needs. We really appreciate your kind comments.
Becky was amazing from beginning to the end
Becky was amazing from beginning to the end. I called late, I was under pressure with time to sort insurance out I was lucky I got Becky! She provided excellent and extremally professional service. Also her optimism and attitude was great. Congratulation to have Becky in your team!
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Becky provided such excellent, professional support—especially when you were under time pressure. It’s great to know she made a positive difference, and we’ll be sure to pass on your fantastic comments.
Excellent customer service by Nathan…
Excellent customer service by Nathan Spillings. Information was easy to understand and he was friendly and polite over the phone.
15 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear Nathan provided clear, friendly, and easy-to-understand support. We’ll be sure to pass on your comments.
Risposta di First2Protect
Thank you for your feedback!
We’re pleased to hear the renewal process was easy and that the reminder was helpful.
Very helpful
Very helpful, and they kindly called me as my online chat had timed out.
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re pleased we could follow up with a call after your chat timed out and provide helpful support. We really appreciate your kind comments.
Very helpful and friendly… recommended
Very helpful and friendly… recommended
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you found our team helpful and friendly. We really appreciate your recommendation.
I spoke with Jodie to get a quote for…
I spoke with Jodie to get a quote for my building and contents insurance. She was very helpful and reassuring.
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie was helpful and reassuring while assisting with your quote. We’ll be sure to pass on your kind comments.
Very friendly staff
Very friendly staff, Jamie, (i think) was very chatty and extremely helpful, explained everything and helped me through the process. Waiting times were not long when calling and the call back was brilliant. Policy price less than i expected, very pleased overall. Thank you
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you found the team friendly, helpful, and easy to deal with, and that everything was clearly explained. It’s great to know the process was smooth, the wait times were short, and you were pleased with the price.
I got a new home insurance completed…
I got a new home insurance completed today and Darryl Powell provided an excellent service and explained the insurance options and also so need to speak to under writers regarding few clarification for my property and provided a great service.
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Darryl provided excellent service, clearly explained your options, and supported with underwriting queries. We’ll be sure to pass on your kind comments.
Alfie was incredibly helpful
Alfie was incredibly helpful! Explained everything I needed to know in a clear & polite way & went out of his way to contact the department I needed, to save me doing it myself. Many thanks for a brilliant service!
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Alfie was so helpful, providing clear support and going the extra mile to assist you. We’ll be sure to pass on your kind comments.
Curtis Gillard was great
Curtis Gillard was great - very friendly and efficient
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis provided such friendly and efficient service—we’ll be sure to pass on your kind comments.
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Theodore was so helpful and informative—we’ll be sure to pass on your kind comments.
Change Status of Policy
I needed to change my policy from residential use to commercial, I was transferred to Wesley who was extremely helpful and efficient. My policy was changed immediately with advice on other options that I needed. It was much easier than I expected.
16 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley was so helpful and efficient in updating your policy and providing clear advice. It’s great to know the process was easier than expected—we’ll be sure to pass on your kind comments.
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found it easy to communicate with us. Your comments are very much appreciated.
Customer service is very good
Customer service is very good. Can’t remember the person who dealt, he was very helping and given the good guidance.thank you.
15 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you received very good customer service and found the guidance helpful. Your comments are much appreciated.
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