fearless-flyer.com Recensioni 

99
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

I, hand on my heart, cannot believe how much the whole course from beginning to end has helped me. It is amazing! I am a fairly frequent flyer but until today, in over 40 years have never ever flown w... Leggi di più

Valutata 5 stelle su 5

Can’t fault this course. Very friendly understanding staff. It’s definitely helped me to understand the noises and turbulence more. Comforting to have the pilot talk us through the flight. Would recom... Leggi di più

Valutata 5 stelle su 5

I had my doubts as to whether I could actually follow through with the experience flight (having done many other webinars/sessions online tackling claustrophobia and anxieties) and which hadn't helped... Leggi di più

Valutata 5 stelle su 5

This experience was amazing from start to finish - the online course enabled me to gain so much information, which gave me the confidence to take the flight. Ten years ago, I didn’t even make it to t... Leggi di più

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The easyJet Fearless Flyer course has been helping people overcome their fear of flying since 2012. The course offers online and live course solutions with dedicated Experience Flights in a full crewed easyJet aircraft with the benefit of a captain's commentary throughout the journey.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

99 recensioni

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4,9

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(99)

50 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Updated Review: Disappointing Customer Care

Whilst I have no doubt this course holds valuable content for many It is important to express my experience.

I recently enrolled in a fear of flying course offered by EasyJet Fearless Flyer. While the course content may be valuable, my experience was unfortunately marred by a strict deferral policy and a lack of understanding regarding customer needs.

I requested to reschedule the course to a later date due to personal reasons. This request was denied, despite the course still having availability. The company claims this adheres to their terms and conditions, but such inflexibility creates unnecessary friction with customers. To be clear I would have more than happily paid a deferral fee. I tried to explain my need for additional time, but Mark from FF repeatedly focused on irrelevant details and dismissed my concerns. I attempted to reach an amicable solution, but he was adamant that I was in the wrong and refused to concede any ground.

The response to my initial negative review focused on the fact that I did not complete the course as originally planned and sought alternative solutions. While I did explore other therapy options, my decision to defer the course was genuine and separate from these efforts.

Ultimately, I believe a more accommodating approach to deferral requests would foster a more positive customer experience. Had my request been considered, I would have likely completed the course and provided a positive review.

I have no doubt the business will respond at length to this review as Mark has been very passionate in our exchanges but given the level of customer care I experienced and how I was made to feel I believe it was important to share my perspective on the matter.

1 novembre 2024
Non scritta su invito
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Risposta di fearless-flyer.com

John

Sadly your review does not reflect the true circumstances of the situation, and is therefore very misleading, which is a great shame for anyone looking to overcome their fear of flying.

So I must set the record straight, because what actually happened was you contacted us a few days before the experience flight, to say that you did not feel ready to fly, as YOUR therapist’s techniques, that you were using, were effectively not working for you, and you refused to undertake our ground course which is an essential part of the process for anyone who wishes to take one of our Fearless Flyer experience flights.

But as I have explained to you many times, in our numerous email exchanges since, we do not offer experience flights for the benefit other therapists.

Our course is a complete solution including a very comprehensive ground course which contains a highly reassuring pilot presentation covering the technical side of the fear of flying, together with our own therapist's techniques that will help to change the way you think about flying.

This is a proven and very successful process that has helped over 13000 people over the past 12 years (at the time of writing this response).

We also make it very clear that it is a condition of the course that you fully watch the ground course before taking the flight and you had access to that course for over 10 weeks but refused to watch it.

Even at the time of your request you still had a number of days to complete the course, but again you effectively refused, although you are now claiming that you did watch some of it, despite me sending you screenshots of your profile on our system confirming that it remained totally unwatched!

You also didn't attend our pre-flight zoom call a few days before the flight.

So in truth, it is not surprising that you didn't feel ready to take the flight, because you hadn't undertaken any of our PROVEN processes that have been specifically designed to help you.

Instead, you wanted to just take our flight with the help of your own therapist. This is not what we offer, and in those circumstances you perhaps would have been better booking yourself on a standard commercial flight to test your therapist's skills.

You are absolutely right, as an ex-phobic myself, I am very passionate about our course, and we are all passionate about helping people overcome their fear of flying. That's why I have asked you a number of times to remove your review because it is unfair and does not represent the true facts, which is a shame because rather than accepting the facts, all of which are fully set out in our extensive email exchange, you just appear hellbent in trying to stop others from overcoming their fears with a 1 star review which you have openly admitted is damaging to us.

I'm not sure why you would want to do that but I just hope that anyone reading this is not put off, because I know first-hand how debilitating a fear of flying can be (it stopped me flying for 2 years many years ago) and I know the braveness it takes to even begin researching a solution, so I still hope that one day, you might reflect on the situation and remove this unjust and misleading review, and in the meantime we look forward to helping others overcome their fears with the help of our brilliant ground course that you refused to watch.

Mark Wein
Course Director

Valutata 5 stelle su 5

The fearless flyer flight was run…

The fearless flyer flight was run really well and the staff were all so helpful and reassuring. The ammount of information they gave was really reassuring.
I would recommend the whole process to anyone who has a fear of flying.

16 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

A Life Changing Course

I found the course remarkable and I cannot thank the Fearless Flight team enough.

All of my fears seemed to fall away as I approached the aircraft for the experience flight and I had to pinch myself when I realised that with the amazing help of the team from the online course and on the day, and after so many years of being riddled with anxiety and having to use medication and alcohol to fly ,I was actually capable of getting on the plane and enjoying the flight.

I would thoroughly recommend this course to anybody suffering from a fear of flying and once again , thank you so much for all your help.

16 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

ENJOY FLYING

Even though I do fly, my phobia is turbulence. I joined this course as I can't go on avoiding it. I completed the 16 modules which were very helpful. The techniques for calming down work. The flight day was organised, staff on hand and a running commentary while on flight. Mark and his team were on hand to myself and other passengers. Every bump, sound , change of lighting was fully explained. This is the first time I have been relaxed on takeoff. Please take the course it will change your flight experience and give you confidence to fly.

26 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

What an amazingly educative experience

What an amazingly educative experience, What an amazing team. Allayed all my fears. First time in 25 years I’ve flown with confidence and in peace, and I did it solo without medication and alcohol. Job done. Next flight the Maldives. Thank you so very much for opening my mind and my world.

19 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

At the age of 57 with a fear of heights…

At the age of 57 with a fear of heights have never flown before due to the height ..my partner has travelled all over and wanted to experience a trip together but I couldn’t bear to be that high up . I then found easyJet fear of flying took a few days thinking about booking up with doubts .. I then decided to take the course with a flight worth every penny very supportive all the way The captain and mark and Lawrence were so helpful and supportive throughout the whole time it’s a life changing experience and opened a whole new world for me, so thank you so much I’ve never flown and I enjoyed every part of this course even the flight witch shocked me and to assure me I was safe and at ease so a big thank you and recommend taking this course. Already booked and going to Egypt next year and looking for one to have very soon .. so once again don’t think about it just do it I know it’s a big step but well worth it so once again a big thank you to all the people involved in making me a non fear flyer 😃✈️

19 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Fear conquered 😁

Knowing more about how flying actually works & the explanation of all the sounds during the flight made it possible for me to actually enjoy takeoff & landing rather than being curled in a ball with my head on my knees. It has given me confidence in flying

19 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

WORTH EVERY PENNY - BOOK TODAY!!!

I recently completed a Fearless Flyer course at Gatwick Airport at the end of March 2024. It has changed my life and completely removed my fear of flying! Do not delay and book the course - I cannot recommend it enough!

Your fear is NO different to mine!!! TRUST ME - you can overcome this... If I can do it - so can you!!! The course will provide you with ALL the tools you need to fly fearlessly!

My panic attacks were provoked by the loss of my father at 22 years old which is what led to my fear of flying. My fear of flying required me to be heavily medicated (mixed with alcohol) to be able to fly. Even then, it still filled me with dread! Just talking about flying or even seeing an aeroplane would make me feel anxious!

On the day of the course, my anxiety was so high that I mistakenly ended up at Heathrow Airport with only an hour before check in closed at Gatwick. Needless to say, I made it with only seconds to spare. Crazy what anxiety can do; completely mess with your mind! NOT NO MORE!!!

Following the course at the end of March, I have just successfully completed my first solo flying trip. I went on holiday to Thailand whereby I completed 4 flights over the course of12 days - all without any wobble at all and most importantly without any medication (nor alcohol) as previously was the case. In fact, I thoroughly enjoyed every flight and watched out the window to see all the beautiful sites that flying has to offer. THIS WILL BE YOU!!!

The course has absolutely changed my life 100%. It hasn't just conquered my fear of flying but I find I can use it in other aspects of my life. So a massive thank you to course leader Mark (and his wife) for developing such a sensational course; special thanks also to Lawrence for all the techniques to conquer your fear, to Pilot Maria for being on board of the aircraft on the day of the easy jet fearless flyer flight and to all other team members.

I truly cannot express my gratitude enough. Having conquered my fear on the first flight my tears of panic were replaced with tears of happiness and joy and even writing this now I can feel myself welling up. I truly appreciate everything that everyone has done and shall be recommending this course to everybody and anybody that will listen because, as I say, it has literally changed my life and that is no exaggeration!

My only regret... I didn't book the course sooner!!!

AMAZING!!! 5 STAR!!!

2 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

A visit to WHSmiths and the lady that vanished

I was in WHSmiths Hereford back in March, looking for a self help book on flying. Unfortunately there were none, I asked an assistant. While doing so a lady overheard my conversation and we started to chat and then she was gone, but before she did. She recommended the easyJet Fearless Flyer course and on the 23rd June 2024 I took a Fearless Flyer flight from Birmingham airport. Talking to fellow participants made me realise how it affects so many people and how this course could really help you overcome your fear of flying. I may not be talking to you in WHSmith Hereford but if you are reading this please book a Fearless Flyer course with easyJet - you will not regret it. The Fearless Flyer team that work with you are amazing. The crew on the day were fantastic.
Next year the house manager (wife) and I will be going to Sri Lanka to celebrate 35 wonnderful years together. My Journey started in WHSmiths Hereford.
Your Journey starts now by reading this. Fate allowed the lady in WHSmiths to talk to me, and for me to start the Fearless flying Journey. Its that same fate that brings you to reading this today.
Book a fearless flying Course and allow your dreams to take off and your anxietys to stay on the tarmac were they belong.
Best wishes to you, Richard

23 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

An amazing sense of achievement

I purchased the Fearless Flyer online course about a year ago and kept putting off booking the experience flight. I finally booked the Edinburgh flight and can honestly say that I was not nervous at all. Somehow on the day everything that you have been taught in the online course just falls into place. I was more calm than I thought I would be on the day of the flight. The Fearless flyer team are amazing and talk you through everything pre flight. Special thanks to Captain Kate who sat with us at the departure gate chatting and reassuring everyone and gave a full commentary throughout the flight of what was happening and what the different noises were. The EasyJet crew were also great, checking that everyone felt ok. After 11 years of not getting on a plane I finally did it and what a sense of achievement!
I would recommend this course to anyone who has a fear of flying.

17 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

I have succumbed to my fear for 17…

I have succumbed to my fear for 17 years and missed out on visiting many places. If I had known what a positive experience this would have been I would have done it years ago. Lovely friendly staff who explained everything in detail, with a run through of everything happening and what noises where and movements of the plane. Also starting the flight with relaxing breathing techniques that helped me remain calm for take off and throughout the flight. I couldn't have done this without the course, highly recommended. I am now on the search for a holiday!

8 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

After 27 years of suffering from a fear…

After 27 years of suffering from a fear of flying I decided to take the Easy Jet fearless flyer online course. My specific fear was the feeling hemmed in, claustrophobia fear. The techniques set by Lawrence were fantastic as I set about re training my faulty thinking. I also kept telling myself how much I love flying (fake it until you make it) and looked for all the positives about flying; changing the narrative and the mental movies. In May 2024 I embarked on my first flight to Spain in 27 years and to my great delight, not only did I have no fear of flying whatsoever, I actually enjoyed it. I would highly recommend this course for anyone with a fear of flying (whatever your specific fear) as it is so comprehensive and reassuring. The mind cannot tell the difference between a real or imagined situation, so with the right effort and practice, I’m proof that without doubt you can eliminate your fear of flying by positively re training your thinking. Thank you Easy Jet and best wishes for all that wish to overcome their fear of flying. The weather in Spain was certainly worth it! Jason Lee, Sheffield.

27 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

I was quite sceptical about the course…

I was quite sceptical about the course but I was really amazed at how calm and relaxed I felt leading up to the flight and whilst on it. The techniques and the info about flying from the pilot on the online course were so reassuring. The staff at the airport were reassuring too and certainly helped to create a calming vibe. The commentary on the plane was so good as we knew exactly what was happening. I really enjoyed the flight and I never thought I'd be saying that! My one complaint? I'd have liked the flight to have been longer as I was really enjoying it and I never thought I'd say that either!

11 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fear of Flying

I had been looking at easyJet Fearless Flyer for at least 6 months but could not bring myself to book as my nerves took over. Then about a month ago I thought I would apply and after applying I was very anxious. I am so happy that I decided to do this and have never felt so relaxed on a flight. It was truly amazing and what an experience. The online course is brilliant, Lawrence with the Psychological side and the pilot with all the technicalities of a plane it’s so, so good to have all this explained to you. We had Captain James in the cabin with us during the whole flight talking, explaining everything I was totally relaxed. Wow! Mark and the rest of the team were brilliant. It was so much fun. I was laughing got up and had a walk. I cannot express how fantastic the experience flight was. To think I nearly didn’t book it because of my nerves etc I’m so glad I did. I cannot thank the Fearless Flyer Team enough. So if you are afraid of flying then this course is a Must for you. They are brilliant, kind and reassuring. I cannot thank them enough. So don’t think it. Do it! Truly FAB-U-LOUS. THANK YOU EASYJET FEAR OF FLYING TEAM.

18 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

I was getting very upset with myself…

I was getting very upset with myself not attending family holidays, travelling to Spain on the train taking 2 days. The course details were fantastic in understanding how the plane works and making you relax before, during and after the flight. So thank you for doing this course as you have made my world a lot better

12 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

From fearful to fearless......

The whole 'Fearless Flyer' course from start to finish has been very professionally organised and every single one of the team (including the delightful easyJet cabin crew) looked after us with great care and sensitivity. Absolutely everything was explained in great detail, including the fantastic 'on-line' course leading up to the experience flight making the whole process extremely enjoyable! The experience flight itself was great and all of us were very much put at ease on board with the running commentary given by the Fearless Flyer team. I have definitely been put more at ease for upcoming flights and have even completed an easyJet trip to Spain recently. A massive thank you to you and everyone on your team – you really couldn’t have looked after me any better. I would certainly highly commend the easyJet 'Fearless Flyer' course to anyone who may be considering taking part.

27 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Great course!

A great online course with content broken down into easy to understand chunks covering lot's of essential aspects of flying and human psychology with experienced professionals. Clear communications in lead up to the flight, which was fantastic. Having such experienced crew on board taking you through the flight was fantastic and gave an opportunity to put Lawrence's techniques into practice. I'm feeling excited to take my next flight now, thank you!

28 aprile 2024
Non scritta su invito

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