fastercars.ae Recensioni 

Great experience using their modified and unique cars

My experiences weren't so good, a boss who gets very loud and yells at you. You are lied to several times about your money, they promise you every day that the money will go back to the account you specified, but that is not the case and when you go there he tries to intimidate you with Mr. Ammar shouting at you so extremely, I was really shocked how you can treat customers like that.
The Audi Q3 There was also a repaired accident car from the USA. gap dimensions didn't fit at the back and front, etc

I hope I could have given a better rating.

Our recent experience with Faster Cars left us somewhat disappointed. While there were a few positives, the overall experience was far from what we expected.

Details:

Positive:
We appreciated the cleanliness and maintenance of the car. It was in good shape, which added some comfort to our journey.

The team communication is professional.

Negatives:

Misleading Assurance: The car we reserved was not the one we received. This discrepancy between what was promised and what we got was frustrating and inconvenient.

Hidden Charges and Unavailability of Reserved Car: The lack of transparency in this regard was disheartening. Notably, we had reserved a specific car model (Mustang blue orange 63249) for 500 Dirham per day. However, upon our arrival, we were informed that the car was not in stock (Do note this was a car we reserved NOT SURE WHAT RESERVATION MEANS THEN). The team forced us to pick up a different car, a Dodge Charger V8, which was listed on their site for 450 Dirhams, a price lower than what we had reserved a Mustang for. Nevertheless, we were compelled to pay an additional 105 Dirham for the substitute vehicle.

Questionable Billing: The lack of a detailed explanation for an unauthorized $74 charge on our invoice raised doubts about the billing practices of the company.

Pre-existing Damage: We were held responsible for a preexisting scratch on the vehicle, despite having photographic evidence with timestamps proving it was there before our rental.

Lack of Documentation: An extra charge of 60 dirhams for Salik tolls was imposed, but we were repeatedly denied documentation/receipts to verify this cost.

In summary, the experience was marred by several issues, and the lack of transparency in billing and charges was a significant concern. While the car's cleanliness and maintenance were pluses, they did not outweigh the other disappointments. We sincerely hope the company addresses these issues to provide a better experience for future customers.

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