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Valutata 1 stelle su 5

Zero stars for customer service...I was told I was getting a refund, I never received it and they stopped responding to my emails. This company needs shutting down as they are operating illegally.

Valutata 1 stelle su 5

very bad customer service recently . bought a suit , quality not good. return process was very painful. after finally managing to get an address to return, i shipped it off which cost me £30 by tracke... Leggi di più

Valutata 1 stelle su 5

Unfortunately there is no choice to say no stars ! Terrible quality rubbish dress which will cost at least half the price to send back! Or may be returned if import duties are levied in China. Stu... Leggi di più

Valutata 1 stelle su 5

Do not order from this company!!! I ordered a coat from them 2 months ago, it shipped it in December and was supposed to arrive Dec 27th. It is February 25 and I have still not received it. I could... Leggi di più

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Pessimo

TrustScore 1 su 5

455 recensioni

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(455)

48 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

If I could give 0 star I would

If I could give 0 star I would. Ordered a boot in size 7 at what came through was more like a size 5. They said if wanted to return need to pay £50 for return to china. So now I'm down £62 as am not paying additional 50 to be down £112 and don't get my money back. Disgusting. The customer service said I can keep the shoes (when I paid for) and as a "special gesture" I could get 20% off my next purchase. What a joke. DO NOT BUY FROM HERE.

7 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

0 stars is more like it biggest…

0 stars is more like it biggest load of rubbish i have ever waited for and the cheek of having to send to china for a return of purchase is beond me they trade in the uk what a bloody nerve and they get away wirh it so annoyed but never again

2 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

How can you continue to trade


SCAM COMPANY Terrible quality, not a true size or description of product and not possible to resell.
If you want to return you have to send the item to China and it costs about £50
They offer discounts for future orders to compensate, which is ridiculous because no one in their right mind would order twice from this imitation company who continues to rip off people.

27 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Received a top nothing like the one in…

Received a top nothing like the one in the picture
They advised me it would cost £50 to send back which was more than the item cost so obviously won't be doing that so I am left with a horrible nylon shirt which is going in the bin
It's a scam do not order from them

24 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

CRAP CLOTHING FROM CHINA

Unfortunately the British Trading Standards organisation, still allow this company to continue to trade, advertising and delivering inferior quality items, and making false and inaccurate claims in respect of refund.
I purchased two men's Polo shirts, and basically they were of such an inferior quality I wouldn't clean my shoes with them.
I have been trying to get a refund and allegedley the items have been held in customs in China for two months which is a load of crap, but I will keep fighting. PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THE QUALITY IS VERY VERY INFERIOR

10 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

PLEASE PLEASE PLEASE DO NOT USE THIS…

PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY. THEY ADVERTISED AS A UK FIRM BUT ALL THEY DO IS TAKE YOUR MONEY AND BUY THE GOODS FOR MUCH CHEAPER FROM CHINA. . THE ITEM IF IT EVER ARRIVES TAKES A MONTH TO REACH YOU AND FROM MY OWN EXPERIENCE IS CHEAP FAULTY CRAP. WHEN YOU TRY TO RETURN THEY TELL YOU TO PAY FOR RETURN POSTAGE TO CHINA WHICH WILL BE MORE THAN THE GOODS ARE WORTH. THIS COMPANY SHOULD BE BANNED PLEASE READ REVIEWS AND SAVE YOURSELF A FINANCIAL LOSS. THEY ARE THIEVES.

3 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

It’s not even worth 1 star

It’s not even worth 1 star. I received an order with all the labels cut off the garments no washing instructions and no sizing on the garments either. Shocking. They had the cheek to offer me 20% off my next purchase with them. I DONT THINK SO !!! I will never use your website again I expect my refund in full no bargaining with me

30 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Untrustworthy

Do not trust this Company. Quality of Pola shirts is very poor for the price and it is not possible to obtain a refund.

In order to obtain refund you need to return the item to an address in China (I do not believe this is clear from their webside) which is expensive. In addition, the item I have returned has been stuck in customs in China for 3 weeks saying waiting clearance. I have asked Fashion St to assist but they say its for me to resolve. I suspect this to be some kind of scam preventing items being returned within the 30 day period.

4 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful experience

Awful experience. I have received one out of three items ordered - nearly three months ago. The one shirt received is absolutely rubbish - wouldn’t use it for a dishcloth! They have offered me a further discount if I buy more 🤷. They don’t seem to understand that I haven’t even received 2/3rds of the order

29 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Unfortunately there is no choice to say…

Unfortunately there is no choice to say no stars ! Terrible quality rubbish dress which will cost at least half the price to send back! Or may be returned if import duties are levied in China. Stupid me didn't read the reviews before buying. DON'T part with your hard-earned money! Terrible experience.

29 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

I wouldn't even rate this shop as one…

I wouldn't even rate this shop as one star.
Ordered a suit which turned up almost three weeks later. Item is totally different to what I ordered, wrong colour, design, material and not as listed in the website.
Customer service isn't helpful at all as they keep offering 20% on next order instead a refund.
I would not order anything from here again so no use of their discount at all.
They should not be in business,pure scam.

22 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Unacceptable Service

This Company offers a completely unsatisfactory service.
I ordered a hoodie for my Grandsons Birthday & I checked the delivery time to make sure it would be delivered in time.
Unfortunately it wasn't. It took 2 weeks longer than it said.
It wasn't of good quality so I asked to return it.
They said it would cost me £50 to return it & like all the other reviews I was offered a 20% discount on a future order.
As if I would consider ordering from them again.
Their Customer Service is the worst I have ever come across.

24 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Just like everyone else

Just like everyone else - sent an order which took weeks to arrive and is an unwearable item probably worth less than £1. Why are Visa and Mastercard dealing with this scam Chinese outfit?

19 settembre 2025
Non scritta su invito

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