Formula One Autocentres - Bedford Recensioni 

Friendly and helpful as always!

Glen absolutely brilliant! Great service and looked after us really well when we bought two cars in for service, mot and wheels changed. Highly recommend

full service and Mot

made me feel welcome
explained everything to me in full detail
did not feel pressured .
Gave me honest feedback to the questions i was asking.

Kept in contact with me and did not do any work needed until they had spoken to me

Great service - made it clear what was essential to be done and what could be done which helped me decide and budget. Thanks Glen for great customer service!

Used this garage for 5 years and won’t go anywhere else. From Glen, who I dealt with on the front desk, to Reece today who did the work, the same great level of service as always. No nonsense advice and value for money on each visit, highly recommended.

Really poor service at Bedford branch.

Had my car MOT’d recently which initially was very good. However my car failed its MOT due to a “cracked coil spring”. Car has recently been serviced and had new tyres and no issues was noticed or flagged to me.

Branch made a big deal after offering me a quote of £190 to fix, that they could fit me in there and then around other vehicles. I accepted the quote and asked to see the part to verify the damage, was told this would be done once work complete. To be clear all of their signage displayed around the store states that any parts removed will be made available to be viewed and taken away if wanted.

I was then made to wait around for over 2 hours after the work was carried out as they had to get my car back into the workshop to complete the MOT retest. During this time all the staff were outside the workshop on a break in car park. When I asked how long my car would be 3 times I was told I’d be next, despite other vehicles going in. When my vehicle was finally ready it hadn’t even gone back inside, when I asked how they did the retest that said it was just done on the computer and didn’t need to come back in despite what I was told. So I was kept waiting for 2 hours for them to complete the test via the computer, despite large gaps where no vehicles were being MOT’d.

When I paid the bill I was told the part had been binned and it couldn’t be retrieved.

I spoke with the area manager who offered vouchers as apology, I was under the impression it was for the cost of the repair as I had asked. Queue a follow up email offering £30 in vouchers. A further call where I asked for a refund to my card but was refused, asked what I’d like to make the issue settled, asked for their 2 hours labour rate of £120 in vouchers and was again refused, countered with an offer of £80 vouchers, to which I refused.

Their customer service via email has been excellent but when passed to the manager although he said he wanted to resolve the matter to my satisfaction didn’t really seem to want to.

I won’t be returning to F1 auto centre having used them for the last 7 or so years

Said it’ll be 45 minutes but turned into an hour & 20 minutes

I went Bedford branch to get my tires changed. Instead the tires which I bought they were about to fit other cheaper brand by mistake. After bringing this to the attention of the individual I believe to be the on-duty manager, I was assured that the correct tires would be promptly installed. Regrettably, this resulted in a considerable delay, extending the originally estimated one-hour service time to a prolonged over two-hour duration. Subsequently, and perhaps more concerning, after the vehicle was released to me as job completed, I observed that one of the wheel nuts was improperly installed. Upon further investigation, it was revealed that both rear wheel hubs and few wheel nuts had sustained damage during the tire fitting process. This unfortunate turn of events has left my car inoperable, necessitating an extended stay at their workshop while awaiting replacement parts. It is totally unacceptable for me that my vehicle sustained damages which if not spotted by me, would pose me and my family health and safety at great risk and danger.

5 star service here, the friendliest bunch of guys and all so helpful. highly recommend!

Where to start! Took car for mot which they passed. Took the car back for a service a week and a half later to be told the car would fail a mot due to wheel bearings. Other bits and pieces were identified as needing to be done to the tune of 789.99. Four weeks later car making a an awful sound like it was gonna blow up. Took to a more local garage who said if I had driven the car for another couple days I would have been in big trouble. Got the work redone that these cowboys had said was done. Car now that the work has been done properly is running a dream. I was told if I complained the highest it would go to was the regional manager with them not taking any responsibility what so ever!!!!! If you value your life and want a safe car to drive do not use these people

Took these guys over two hours to fit two tyres so I asked the manager what the issue was and why it was taking so long? During our conversation he was very aggressive, rude, ignorant and arrogant, whilst continuously swearing at me.
The manager told me that the issue was because I was having run flat tyres, which again, was incorrect. I told him that he obviously didn’t have a clue what he was talking about as I hadn’t purchased runflats and when I told him this, he told the tech to take their time even though it had already taken two hours.
The manager could not have been more unprofessional and stated, that the situation was my fault because I didn’t ask him how long it was going to take.
He refused to return my vehicle but told me that if I could do a quicker job, go ahead and do it.
When my car was eventually finished, the manger walked out of the office in order to delay me even further so I inspected my vehicle and returned, still no paperwork. So, I left.
I have owned the same type of vehicle for the last ten years now and not once has anyone had to audacity to claim that it takes sixty minutes per tyre on previous replacements.
Having this man as a manager is a total joke, he has no people skills, nor manners. A customer facing job is clearly a role for somebody else. I now understand why people do not speak so highly of him.

Since then I have noticed that my TPMS has been replaced by them and does not match the official Dealers and they also manged to put the tyre on in the wrong direction which was noted on MOT just days later.

Great service all round. Have used them quite a few times now and can’t fault the service I’ve received. Top guys 👍🏻

Great service,
Super helpful and friendly staff… fast and efficient service… would recommmend

Formula one in Bedford are the best, I have been using them for a few years now and I wouldn't go anywhere else. Glen and Chad have been fantastic, always there to help even when I have just turned up asking to look at my car. Also the prices are brilliant!!

I have been using this Bedford Branch for the last 20years and whilst they are cost competitive the branch manager Malcolm has no idea how to talk customers, he has no time for anyone , way way to busy in general, busy in the morning , busy in the day , busy late afternoon; I have customers picking up the cars. Never returns a call , constantly chasing to get a price , how the hell did he ever get promoted, I have taken my business somewhere else where they are not so rude.

Great experience! Been here on two occasions in the last week and the customer service has been spot on. Would definitely recommend this centre.

All clear advice/information. Very helpful, quick service

Excellent service and very helpful staff, very efficient and easy online booking !!
Well done , I will definitely be back

I got let down by a garage last week and this morning to get my brake pads fitted which was frustrating to say the least. Needed to get my rear brake pads done as they were running extremely low. Popped into local Bedford Formula One centre on a whim. They set my expectations early "We'll try our very best to squeeze your car in today to get this done but if we can't then we can easily get it sorted for you tomorrow". In short, I've just picked my car up, all done. Nothing was really a problem in the end and I was so pleased to not have to take more time out to get this done. Thanks very much 👌🏻