EZOO Recensioni 

We collected our VW ID.3 from the Glasgow branch and the service was 1st class. From talking with Sharon during our initial enquiries through to vehicle handover with Ross..... the service is exactly as one would expect and definitely a cut above many other so called car-subscription providers. This is an initial review only - but we very much hope and expect that the service received so far continues. There is definitely space in the market for good person to person relations and if this is an EZOO USP then they will corner the market.

Was really sure what to make of the experience but no complaints from myself, Ross was fantastic from drop off and pick up, very informative and assured me of the pros and cons of the vehicle so fantastic from all and good luck with everything in future

On the recent test through motability of the VW ID4 from EEZOO.The car was delivered to us by Ross Maxwell ,a capable knowledgeable and pleasant member of Ezoo .,who ran through all the need to know stuff in detail and gave us his contact number. However all went well,but I did return the car before the end of the test period as it wasn't a suitable sized vehicle for the wife and I.After a quick call to EEZOO Ross returned at the time promised to take the vehicle back.EEZOO seem to be a good reliable company to deal with.Our experience was made pleasant.Thank you EZOO.

I had a 9 day trial of the mg4 through the motability scheme. The car was very smooth to drive and I enjoyed the car during the trial with no problems at all. The car was dropped off to me by Ross and he went through everything showing me how to charge it and how everything worked etc. and answered all of my questions. He then told me to contact him if I had any other questions to which I did twice I had txt him and he answered me very quickly and answered my questions even on a weekend. When he picked up the car I was slightly late and I txt him and he was very accommodating coming at the end of my time slot and went over the car with me again to check everything. Overall the experience was very good and Ross was very helpful.

Was given a VW ID4 for a trial period the car was delivered on time and the communication was excellent Ross Maxwell gave me a rundown of the car and how to charge it he was very knowledgeable and is a credit to EZOO. I had absolutely no issues with the car over the 9 days I had it Ross picked up the car and after a few checks the car was returned. I was contacted and given the time of collection and I was late so a big thanks to the EZOO team especially Ross Maxwell for all the help

Great experience, Ross was the guy who dealt with me and I think he went way beyond my expectations, he made himself available 24hrs a day if needed,very polite, spent plenty of time going through all I needed to know, all went well and no need to contact him at all,very pleased 👍

Amazing company with fab polite staff. We used EZOO to trial a vehicle through Motability’s electric car trial. We had great communication from EZOO from start to finish they constantly kept us informed of the process right up to delivery. Everything was totally easy and smooth from start to finish. We were shown by Suki and his colleague how the vehicle worked and how to charge it. The two delivery guys went above and beyond and I really can’t fault them. Thanks Suki.

I used their subscription service for 1 full year. At the beginning, the process was smooth and quick. However, after the first 6 months, when we were approaching the renewal, we found out that they forgot to activate the second driver for my wife (and related insurance). They provided a discount on the second driver charge for a few months after that. I had always had good experiences with the garages they booked remotely to fix minor issues (such as headlamps), but when I had to take the car for the MOT they booked at a different garage than usual. They told me the car was going to be ready in 2 hours, but after 3 hours without any advice, I called the garage, and they advised they were in touch with the company to wait for their approval on some warnings reported during the MOT check. I was left without the car for the entire day, and eventually I sent an email to the company myself to report the disservice. I was provided the car back the following day with their excuses but without any compensation for the disservice I suffered. They then needed to book me in for replacing the two rear tyres. This time, instead of booking a fixed time slot appointment they sent to to a garage were I had to wait for my turn. I went there to wait my turn twice, but with a 1 year old baby is difficult to spend time indefinitely waiting for the services. So I asked by email if it was possible to rebook the Tyre replacement to anywhere else they could provide a fixed time slot, and they rejected my request. The last issue happened when I returned the car. They noticed a little scratch on one of the alloys, less than a centimeter long, something even more difficult to notice. They charged me £144 for that damage. I found that after 1 year of continuous subscription, a little sign on one alloy should be considered fair wear and tear. Without any compensation for the few disservices I have experienced, even when out of their control, they didn't leave me with a positive note. I have to give credit to the customer service staff, always professional and quick to answer, but unfortunately poor on the quality of their policies to cover for such inconveniences.

I absolutely loved this experience the car was a dream to drive it was so smooth and extremely quiet the car was delivered by Ross who is very knowledgeable and professional and most of all friendly had to text him couple times about the car and he replied instantly was so helpful I loved every aspect of the of the car it done everything apart from make your tea even when Ross returned to collect it I really was sad to see it go loved loved loved the car convinced me to go electric the only thing I didn’t like was charging it but I also hate putting petrol in so that’s just me thanks for this experience thoroughly enjoyed it

Second car from ezoo and the service received has been yet again flawless.

Sharon once again has gone out if her way to help secure the car and contracts that I needed on a short notice.

Handover with sukhi was perfect. Thank you to all the team at ezoo

It was a very good experience and rich in knowledge about electric cars. This was my first time driving an electric car. I received the car from Ross, from Ezoo. He was very professional and kind, in all aspects of the process. He was very knowledgeable and helpful at all stages. Experience
Therefore, it was a wonderful experience. I highly recommend this company, for its accuracy and good cooperation in explanation, delivery and receipt. I became convinced to get an electric or hybrid car, A.Mourad

The hire from Ezoo was a very good experience. The team, in particular Ross, were really helpful and dealt with any enquiries promptly. All costs were explained up front and were clearly communicated. The flexibility in the contract was really useful, in particular the ability to extend by a month. The vehicle itself was in great condition and a pleasure to drive. I would definitely recommend them

I have recently completed a trial with EZOO ! And it was very good and informative Experience ! It was the first time I have ever driven an Electric vehicle ! And from the Delivery through to returning the car ! Ross ! From EZOO ! Was very professional and courteous ! In all aspects of the process ! He was very knowledgeable and helpful at all stages of the Trial !
I would say 10/10 ! Great experience ! Highly recommend this company !

Ross who delivered the car and dealt with the pre drop off communication was knowledgeable informative and very polite.
Overall the delivery and briefing was excellent.
We went to charge the car but the app was wrong and the site didn't have a charger, all of this recorded by Ross to feedback to the app people.
Great experience.

Incredibly simple and supportive from initial enquiry through to receiving the car. Sharon has been excellent, on hand to help out with any questions both before and after receiving the car. The driver who dropped it off was lovely too. Overall a very positive experience.

Outstanding Experience.I don’t even know where to start.

To begin with an amazing experience I have had so far. I have had with EZOO from booking to having the car delivered was very straightforward. ive made an enquiry on the website.

Shortly afterwards received a phone call from Sharon who guided me through all the steps I needed to do to get the car allocates. . Every time I have had a question Sharon has been there to answer my email, phone calls, texts you name it what an phenomenal customer service and plus when she was on Annual leave Lash was there to cover this is what leading by example. Both went above and beyond to sort with my demands. I’m talking out of hours, annual leave and weekends to get the car ready while I’m waiting for the desired vehicle to be ready. My car got delivered earlier that on the date as promised by a professional driver he was so nice that I offered to drop him to near station.

I plan to be a long time customer and recommend everyone I know to join this hood cause.

Once again, I’d like to thank you so much for being kind and delivering this good customer service and everything you have made it look an easy process and please keep up the good work guys.

From is is 10 stars

Sharon provided an excellent service - she was quick to respond to my needs and explained all the options. Thank you, Sharon!

I had a Mg M4 for 10 days by mobility to try an electric vehicle. I thank mobility and Ross and Bethany at EZoo who were extremely professional and knowledgeable of electric vehicles. The vehicle itself I found it very responsive and very light on the steering.
The reason for the low score was that Ross noticed at the end of the hand back a scratch on the blacked out rear quarter glass on the passenger side where he seem to know exactly where it was. I assured him that did not occur when I had the vehicle and pointed out other superficial scratches from abrasive cleaning. He assured me I was not responsible for any damage. Again I said I didn’t cause this in 40 years of driving I have never had any scratches on my glass on my vehicles.
I checked the vehicle over for any bumps or body scratches visible to the eye it did not occur to me to carefully scrutinise the glass especially on a rear side glass for scratches hardly visible to the naked eye.
This really was very very upsetting for me and hence why I have taken a while to right this review.

I do wish other mobility users who are trialling these vehicles to be very very careful when checking over the vehicle and to scrutinise the glass for any superficial damage and point this out before you accept the car.

Smooth delivery and collection procedures. Kia Niro nice to drive. Charging it was a nightmare though. Insufficient time spent on show and tell. This country is not ready for electric cars, especially if you live in a flat and can't have home charging facilities. Spent precious holiday time watching the mileage tick down and studying app to search for charging points, which may or may not work when you get there. Would not consider driving one again till the infrastructure is complete.