Evans Halshaw - Vauxhall Wakefield Recensioni 

Poor customer service from start to finish where do I begin. On receiving a call to schedule a date for service and MOT the Service Advisor was only going to book my car in for MOT and no service. On arriving at the garage they didn’t know what my car was booked in for even though they had the job sheet in front of them. Received a call with a list of advisories following the health check saying could they have permission for all the work.I advised to carry out essential works only required for the MOT the rest could be done at a later date. I had to chase to see if my car was ready and they didn’t have the decency to call and advise they were waiting for parts which they couldn’t get until the following day. On collecting the following day they initially had not given me 10% discount for parts and labour as stated in my service plan for additional works. They only gave me discount on parts saying labour wasn’t covered even though it clearly stated in my service plan it was. They carried out additional works which wasn’t essential for MOT. Upon checking all my documents when I got home I called and requested a call back to discuss no call forthcoming so will now be writing to the Manager. I have used Evans Halshaw in the past with no issues but this year customer service was atrocious

A formal complaint has been raised via Evans Halshaws website

We tried to call but nobody answered. Eventually got a call back. Booked for a diagnostics check but weren't sure this was what was needed. Were told someone from servicing would call us back to discuss. This never happened. Not great service - lots wrong with the van that isn't covered under warranty but we believe should be. Not the best for a new van - probably won't buy Vauxhall next time.

From before my appointment Amy was superb. A call the day before to meeting me at the door to getting my keys to make sure my waiting time was at a minimum. Keeping me informed of progress to a nice general chat during my wait. Couldn’t wish for anything better . Above and beyond.👍

Wakefield evans halshaw....where do I start!
Took my company van for a service and locks not working,
Phoned 3 times saying locks were fixed went to pick up and they still did not work, snooty staff told me it was me as was ok for them. Had to take a video to show them the problem.
Talked to me in a degrading manor because it was a company vehicle.
Talked sbout customers while I was there waiting to ne served.
Supposedly replaced my brakes but they are worse now than before.
Icing on the cake is the van came out more dirtier than it went in with tree sap and God knows what all over it making it extremely sticky....
No updates..me constantly chasing thrm.
Absolutely shocking service

Evans Halshaw really don't care about you after you've handed over money for a car. My 4 year old car was towed home following a breakdown. It took 3 weeks before our car could be looked at (we bought the car from the Wakefield dealership and that was a 'priority booking'). On the day of repair, I called in the afternoon to get an update and was told they're waiting on Motability to authorise the repair. I highlighted that we bought the car from Evans Halshaw and they should know that the car has nothing to do with Motability. The person then mentioned, 'Oh, it's all the same system and we're waiting on the extended warranty company to authorise the repair before the inspection can be done'. It felt like I was being lied too to cover up an admin error since the warranty company wouldn't look at a claim until the inspection was completed. Another day wasted on top of 3 weeks without the car. The service team often simply don't answer the phone AND will pick the phone up and hang up immediately if it rings for too long. This is the last time I'll be buying a vehicle from this company.

A word of warning - EH's Premium extended warranty implies you'll receive a hire car when your vehicle is in for repairs but this is not strictly true. My car is in for replacement of a wet belt and it's taking 4 weeks for this straightforward job. We're not entitled to a car hire because technically, it'll take 6 hours to replace the wet belt once the kit finally arrives (multi week lead time). EH couldn't care less about the inconvenience this is causing.

Rubbish company. RUN AWAY FROM THEM!!! LIARS

Had my 14 year old RCZ in for some major repairs. Delighted with the results and the service. The EH team were helpful and efficient.

I paid £100 to reserve a car online 17.04.25 whilst in discussion with Alyssa who advised me to make the reservation. A few hours later Byron the manager phoned me to let me know the car was being transferred to another dealership to be sold to a different customer. Byron told me he would issue the refund that day and the funds would be straight into my account. I have chased this several times as it has been over a week now. Byron told me there had been a glitch with the system and a manual refund would be issued and this still hasn’t happened.

It’s bad enough that as a customer I was able to reserve a car online which was then apparently reserved by someone else (why does the website allow customers to reserve cars that have already been reserved?) but to be chasing my deposit refund 8 days on after being told funds would be back in my account the same day it isn’t acceptable.

I would therefore recommend other customers not to make any reservations as there is every chance the car will be sold to someone else and you too will be struggling to get your deposit back.

Nearly four weeks ago I have enquired about Vauxhall Corsa via Evan’s Halshaw website. Little did I realise the car was in Wakefield (I’m in Newcastle). Half an hour later I got a call from Daniel that the car is ready for pick up te same day. With help from Iain all the formalities have been sorted over the phone. Once I got a train to Wakefield, upon arrival I got greeted by Iain and drove to the branch: All of the staff where were friendly and once all the paperwork was signed I drove back to Newcastle in my brand new ‘24 reg Corsa. Great customer service and very happy with my purchase!!!

Took my car for MOT was looked after very well from booking the car in to driving out
Was told it would be an hour and it was an hour ….very punctual
Keep up the good work
Been using them a couple of years now for servicing/MOT/general repairs

I bought a car in March from evan halshaws wakefield and chris Hudson who went to top levels to get me right car and right price he was very helpful went to all levels to help if want a new car he is the guy to see as you won't be disappointed christine long

We recently purchased a used car from the Doncaster branch. Alyssa was extremely helpful and efficient throughout the whole process. We wanted to pick the car up on what turned out to be Alyssa’s day off. However, she volunteered to come into work to ensure that she could hand the car over. We are delighted with the car.
Great service and excellent customer care.

Iain made the experience of buying our car very easy, he was very helpful, not pushy, a real gentleman! We would certainly come back to Evans Halshaw, Wakefield in the future!

Decided to use this main dealer again after several issues with work/services,
Just as i thought not much change, even had my tyre inflation kit checked all ok, did you use a drone as it’s not in the car it’s in my garage 5 miles away,i have a spare wheel in the boot if you had bothered to check, think will be sticking to smaller unfranchished garages in future.

Amazing experience buying my first car with Chris Hudson. He made me feel at ease and stress free. Helped with every worry I had and great communication. 10/10 ☺️

The process didn't start well because after entering my details the website continually said something has gone wrong and said don't worry fill in this other form which I did and got a call back which resulted in my booking. The Wakefield dealership was excellent with both the admin and service departments doing their jobs efficiently and courteously.

I am lucky that my son in law works for Evans Halshaw and he arranges my servicing for me to suit He takes my car in and returns it tge same evening So this takes a lot of the stress away I have had my cars serviced at Evans Halshaw Vauxhall for years and can honestly say I have never had on problem There system is so professional and every things runs smoothly Also there pricing is also very reasonable considering they are a Main Dealer where prices usually are a little higher than the local garage No problems and highly satisfied with overall expierience

Tommy helped me and my family pick my first car. He was very helpful, friendly and insightful throughout the process. Thank you very much.

Came in for a service and health check of my vehicle yesterday. I was treat in such a positive way. Staff allowed me to use an office so I could get my work done whilst I waited for my car. There was free coffee too. Staff were absolutely fantastic and went above and beyond to help me.

Took 15 minutes to find a place to park my car ( Parking is Dreadful ) Car booked in for 9.30am ( First service ) Not able to collect it until 3.30pm. ( Very slow service )