Evans Halshaw - Citroen and Vauxhall Mansfield Recensioni 

578
TrustScore 4 su 5

3,9

Southwell Road West, NG18 4TR Mansfield, GB


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Valutata 3 stelle su 5

Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It was excellent from walking through the door meeting Brodie to booking me in and Jason and team doing a full service and repairs thankyou to you all

Valutata 5 stelle su 5

This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto

Scritti dall'azienda

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Scritti dall'azienda

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Informazioni di contatto

  • Southwell Road West, NG18 4TR, Mansfield, Regno Unito

  • 01623 789789

3,9

Molto buono

TrustScore 4 su 5

578 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,9

Tutte le recensioni

(578)

5713 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Really happy with the car,

Really happy with the car,
Great job by Jordan, very helpful and a quick turnaround.

26 marzo 2025
Non scritta su invito
Logo di Evans Halshaw - Citroen and Vauxhall Mansfield

Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Tim,

We're thrilled to hear you're happy with your car and that Jordan provided such excellent service.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

Service Experience

My first experience with the service centre after changing my vehicle to a Citroen electric vehicle.

Very happy with the service visit. Staff polite and helpful and no issues with the car service itself. Comfortable customer waiting area as I had the service whilst waiting.

Will have no hesitation in returning for future services or other car problems if they arise.

24 marzo 2025
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Andy,

Thank you for your kind review and for taking the time to share your positive experience.

We are delighted to hear that you were happy with the service visit and found our staff to be polite and helpful.

We appreciate your feedback and are glad that you found the customer waiting area comfortable.

We strive to ensure that all of our customers receive the best possible service.
Evans Halshaw Customer Services

Valutata 2 stelle su 5

be careful and make sure you check everything before you buy…

yesterday i bought a car worth just shy of £11k, i was very excited to come and see this car and then purchase it. Lewis was an amazing salesman and helped me every step of the way with any enquiry i had. i spoke with him on the phone at first and was asking questions about the service history etc and he had all the answers that i needed. We arrived there, took it for a test drive and was more than happy to take it. They had a 7 day free insurance scheme with another company which i tried to enroll in but was unsuccessful due to my age (18). after driving 2h45m to get home we had a further look at the vehicle after it was cleaned and have found the front passenger tyre had bad damage on the outside and the back left had a bubble poking out of the side, both which could have exploded on the way back. apart from that the oil was perfect and the car drove amazingly. could’ve just been a one off but at the end of the day for a car that was stated to be fully checked over for safety concerns. I opened the sun visor in the passenger side, and the mirror was cracked, yes i should have checked this but for something stated as fully checked this should have been spotted. On auto trader the car was stated as having a satnav, on the way home getting the satnav on it came up with an error with no SD card in the vehicle, was very disappointed in this as we were promised a sat nav and this wasn’t even checked to see if it works. Finally, the valeting was not good at all we found receipts and lots of general dirt inside the vehicle and for a £11k car this should certainly not be the case. overall, this has costed me more than i wanted in repairs so far.

24 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi,

We truly appreciate your honesty, and I’m sorry to hear that your experience didn’t meet your expectations, especially after the excitement of purchasing your new car.

I’m glad to hear that Lewis was able to assist you thoroughly and answer your questions before the purchase. However, I u nderstand your frustration with the issues you’ve encountered after taking the car home.

We strive to ensure all of our vehicles undergo a comprehensive check before being sold, and I sincerely apologise that these issues, like the damaged tires and cracked sun visor, were overlooked. That’s certainly not the level of service we aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

Valutata 1 stelle su 5

AVOID like the plague

AVOID like the plague, they claim to offer you £500 extra for your px, when in fact they offer you £500 less than it's actual value!! Absolute Con!!

23 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Martin,

Thank you for taking your time to leave this feedback.

I am sorry to hear that your experience has left you feeling this way.

We would like to investigate your concerns in more depth, in order for us to look into this for you, please can you email service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

Valutata 5 stelle su 5

Great dealership

Recently bought a car from here and dealt with Jordan during the sale. He was extremely informative and very helpful, not pushy and was very understanding. Would recommend!

19 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Jay,

We're thrilled to hear that Jordan provided you with such excellent service.

We strive to create a positive and helpful environment for our customers, and we're glad that Jordan was able to meet your needs.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

Jordan was great

Jordan was great, very helpful, great customer service, hoping I won't need to visit again for a while but will happy to do so for my next car!

12 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Patty,

We're thrilled to hear about your positive experience with Jordan!

We strive to provide a helpful and enjoyable experience for all our customers, and we're glad Jordan was able to assist you.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

Hallshaw Evans Mansfield …

Our sales person Jordan was excellent from start to finish, we drove away the car that we wanted which is in superb condition with so many extras. Also all products were well explained. We would highly recommend Halshaw Evans for buying your next car!

11 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Mrs Anderson,

Thank you for your kind words about Jordan and your positive experience.

We are delighted to hear that you found the car you were looking for and that you were impressed with Jordan's knowledge and expertise.

We are proud to have such a helpful team and appreciate your feedback.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

First time using Evan Halshaw

First time using Evan Halshaw Citroen Mansfield. Jordan was great, professional but friendly. He helped us pick the right car for our needs and price range. He kept me up to date with the car and finer details whilst we waited for everything to get sorted with the old car. Overall a good experience.

10 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Erin,

Thank you for your kind words.

We are delighted to hear that you had a positive experience at Citroen Mansfield.

We appreciate your feedback and are proud of the service provided by Jordan.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

Great service

Great service. Friendly and helpful.

7 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Thomas,

Thank you for your kind words.

We're happy to hear you had a positive experience.
Evans Halshaw Customer Services

Valutata 5 stelle su 5

Customer service always excellent

Customer service always excellent
Kept informed of every stage from booking collection of my vehicle service and returning of vehicle
Thankyou

4 marzo 2025
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Mrs Wood,

Thank you for your kind words and 5-star rating!

We are delighted to hear that you were happy with the service and communication provided.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Valutata 5 stelle su 5

Just brought our shiny new car from…

Just brought our shiny new car from here. Charlotte couldn’t have been more helpful and made the whole car buying experience really comfortable and stress free. A big thank you to her.

1 marzo 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Heather,

It's wonderful to know that you had such a great time working with Charlotte.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Valutata 5 stelle su 5

Fantastic customer service especially…

Fantastic customer service especially from Alex manager, Lewis Whitbread and Luke Horsfield. Explained everything so well and ensured I'd fully understood everything due to my autism. Amazing

28 febbraio 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Tim,

It's wonderful to know that Alex, Lewis and Luke were able to provide you with the support and understanding you needed.

We strive to create an inclusive environment for all our customers, and we are proud that our team members were able to make your experience so positive.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

My first telephone conversation was…

My first telephone conversation was with the sales manager Lemi who was great and really honest about the car that I wanted to purchase which is important to me. Upon getting to the dealership Lemi introduced me to luke who would be dealing with my enquiry. We ended up buy the car which was immaculately prepared . The team couldn't do enough for us and it was totally stress free experience. Being in vehicle sales myself I had high expectations and these was well and truly exceeded. Thanks for a great car and keep up the good work !

27 febbraio 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Phil,

We are delighted to hear that you had such a positive experience with us.

We appreciate you recognising the honesty and helpfulness of Lemi and Luke.

We are glad that you found the car to be immaculately prepared and that the team went above and beyond to make the process stress-free.

We strive to provide our customers with the best possible service and are pleased that your expectations were exceeded.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

Service completed on time

Service completed on time. Video of checks appreciated and thorough approach very professional. Hire car automatic which could be an issue for some but I'm ok with it.

26 febbraio 2025
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Marise,

Thank you for your kind feedback.

We are pleased to hear that you were happy with the service you received, including the thoroughness of the checks and the video report.

We appreciate you taking the time to share your experience.
Evans Halshaw Customer Services

Valutata 5 stelle su 5

5 star service

Brought a car from this company recently. Lewis was extremely helpful from the initial enquiry to picking up my new car. Really happy with the service and would recommend the company to anyone. Lewis made the process as easy and stress free as possible. Many thanks

18 febbraio 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Ola,

We are delighted to hear you had a positive experience and found the service helpful.

We are proud to have Lewis as part of our team and appreciate your feedback.

We are glad you are happy with your new car.
Evans Halshaw Customer Services

Valutata 5 stelle su 5

Thorough and quick

22 febbraio 2025
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Di,

We always appreciate positive reviews!

Thank you, and happy motoring!
Evans Halshaw Customer Services

Valutata 1 stelle su 5

I bought a used vehicle from them

I bought a used vehicle from them. Recived it with missing parts, even though they stated it would be replaced before collection. The vehicle deveolped faults within 13 days. Once the vehice was returned for repair, there was no commuinication with them. They kept the veicle for 22 days before stating the repair was complete. I only had the veicle for another 10 days before the fault occured again and a new one developed. On returning the vehicle back and requesting a full refund followed by a complaint, did they start communicating and sorting the vehicle. Yet, they are denying me my full refund after only having the vehicle for 23 days (which were not consecutive days). They are not honest in their return policy and they are trying not to return my payment in full, which I am entitled to.
They need upto date training on their communication skills. They need to be honest and fair with their customers. They need to take into account the distress their actions can cause.
I would not even give a 1 star if there was a 0. I would never buy from them again.

14 febbraio 2025
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hello,

We understand your frustration and apologise for the negative experience you had with Citroen Mansfield.

We strive to provide our customers with a positive experience and are disappointed to hear that we fell short of your expectations.

We value your feedback and will use it to improve our processes and communication.

Evans Halshaw Customer Services

Valutata 5 stelle su 5

Kept me informed when service and mot…

Kept me informed when service and mot were due. Very pleasant and helpful in reception.Nice to see the video of the inspection for the mot.

2 dicembre 2024
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Graham,

We're delighted to hear you were happy with the service and communication provided, especially the helpful reception staff and the informative MOT inspection video.

We appreciate your feedback.
Evans Halshaw Customer Services

Valutata 2 stelle su 5

A bit tired showroom.

A bit tired showroom.

11 febbraio 2025
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hi,

We appreciate you taking the time to share your feedback.

We are sorry to hear of your disappointment with the showroom's condition.

We strive to maintain a welcoming and inviting environment for all our customers.
Evans Halshaw Customer Services

Valutata 5 stelle su 5

Great Experience

Rob was excellent, great customer service and went above and beyond to help us and was extremely accommodating.
Very happy with my new C3 and was prepared to a really high standard ready for handover. Thank you! ☺️

22 gennaio 2025
Non scritta su invito
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Risposta di Evans Halshaw - Citroen and Vauxhall Mansfield

Hello Olivia,

Thank you for your kind words about Rob.

We are delighted to hear that you had a positive experience and are happy with your new car.

We appreciate your feedback and are proud of the service provided.
Evans Halshaw Customer Services

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