estarli Recensioni 

791
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The Customer service at estarli is absolutely second to none. I ordered a bike through a Cycle Scheme, and Louis from estarli was proactive and helpful in processing the steps to get me to the poi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Beautiful bikes and great product. Customer service could be better, as whilst there were delays on our product being shipped we only received one communication and had to chase. Videos are all out of... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Bought an E28.x - the second Estarli bike I've purchased. The bike itself is great - no issues there. However, upon unpacking I noticed quite a deep scratch on one of the seat stays, and also the prod... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biciclette
  2. Servizio di noleggio biciclette
  3. Negozio di accessori per biciclette
  4. Negozio di articoli sportivi

Scritti dall'azienda

The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

791 recensioni

5 stelle
4 stelle
3 stelle
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4,6

Tutte le recensioni

(791)

231 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Seat-post clamp - unable to remove key

My key was stuck in the seat-post folding clamp. Contacted Estarli who gave me a temporary work around while waiting for delivery of a new one (at no charge). Excellent service and no quibble about sending a replacement.

4 giugno 2026
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Risposta di estarli

Hi Jeff, glad we could be off assistance in this matter. Hope our resolution got you back on your bike promptly.

Valutata 5 stelle su 5

Bought two 28.9s from Estarli after…

Bought two 28.9s from Estarli after test-riding them at Berkhamsted. Paid extra to swap out the 36/38? chainring for a 44 tooth one + new chain to reduce any danger of spinning out. Had some glitches with delivery (FedEx) and the bikes not correctly spec'd at first, but Estarli staff were super friendly, easily contactable and sorted everything out. The bikes are very well put together, they look great and ride really well. I'm getting around 50 miles to a charge so far in hilly Kent if I keep to level 1/2 and ride with power off where I can (light weight of the bikes makes this easy on the flat). It's great to buy British and I'm sure Estarli are going to do well.

2 giugno 2026
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Risposta di estarli

Thanks for the feedback Chris - glad to hear you are now enjoying your bikes. Heres to many miles aboard your new Estarli E28.9 bikes. Happy Riding

Valutata 5 stelle su 5

Great products

Great products, great customer service, company ideology works really well in todays modern living 👏👏👍

2 giugno 2026
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Risposta di estarli

Great review. Thank you Tony. You now have a great product for transporting your Estarli bike safely and securely.

Valutata 5 stelle su 5

Lost part quickly repaced

We needed a new part for an e-bike we had recently purchased from Estarli as the part had accidentally been lost by us. Estarli quickly replaced the part and we were back on the road again tout suite! The only thing we would have found even more helpful would have been a short video tutorial on how to fix the part onto the bike. Estarli provide an amazing tool kit when you purchase a bike so a few more 'how to' tutorials would be extremely helpful to ensure owners keep their bike(s) well maintained and know how to fix certain problems.

2 giugno 2026
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Risposta di estarli

Hi Fiona, glad we were able to assist and thank you for the feedback. We are trying to keep up to sped with tutorials. Keep an eye out for our Estarli Youtube page or website where we will post new updates.

Valutata 5 stelle su 5

Great bike

The team at estarli supported us very efficiently with the whole process. They were responsive and helpful and made sure the bike was finally delivered safely to the house.

2 giugno 2026
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Risposta di estarli

Hi Pauline, thank you for the review. We are really sorry the delivery of the bike was delayed by Fed Ex but are of course glad the bike is now with you. We are continually reviewing our supply chain partners to mitigate delivery issues. Happy Riding

Valutata 5 stelle su 5

Fast next day delivery

Fast next day delivery. Good quality, well packed bike

20 maggio 2026
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Risposta di estarli

Hi Erdes, thanks for the feedback. Looks like you've opted for all the practical and comfortable extras that will ensure big rides on your new E20x are are going to be very enjoyable.

Valutata 5 stelle su 5

Great bikes, service and British made too

After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week.

The bikes are great, well built and with quality components and it was nice to be able to buy from a UK based manufacturer rather than an overseas one with a Uk badged website.

Looking forward to many adventures on our bikes as we take them out and about in our camper van.

22 maggio 2026
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Risposta di estarli

Hi Clive, great to see you both in person last week. Great looking camper van and the folding E20.x bikes were the perfect fit. Here's to many adventures and many miles on your new bikes.

Valutata 5 stelle su 5

Very helpful customer service and after sales support

Thanks to Louis and all at Estarli for your assistance with my order. Also, the bicycle is exceptional. It is practically effortless to ride.

I would definitely recommend Estarli to anyone for their products and service.

21 maggio 2026
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Risposta di estarli

Thank you Peter. Hope you enjoy many miles onboard your fully loaded E28.X. Looks like a luxurious setup.

Valutata 5 stelle su 5

Estarli 28.X 3 speed.

It's been 2 weeks since my Estarli 28.X 3 speed was delivered and in 20 miles it has been a joy to ride.

In Cobalt blue with the cross bar frame and front suspension forks it is a good looking bike. It's a big bike, I'm 5 ft 10" and had to put the saddle stem down a fair bit. To ride it's very smooth changing gear at 10miph and 14 mph the assist drops off gradually between 15.5 and 16 mph. I find I ride around in lvl 2 all the time at 15mph except down hill where the weight of the bike easily gets the bike over 20 mph without any input, the brakes are brilliant and more than capable of stopping the bike at any speed.
The bike is well worth the money which isn't cheap but it looks the money.
Anything I would change? Yes the pedals for a pair with ball races in. Also as there could be more documentation either paper or digital as the bike has different components to the one in the unboxing and setup video, such as the new adjustable handle bar stem.
Ordering was a dream and other than the delivery being a couple of days later than estimated was great. It's wonderful to be able to buy a bike made in Britain in the knowledge there is somewhere to go for help if needed.

8 maggio 2026
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Risposta di estarli

Hi Simon, thank for all your feedback. We will take on board your comments regarding the documentation on upgraded parts. Heres to many miles on your new Estarli 28.X

Valutata 4 stelle su 5

Great product

Great product. Disappointed in that I had to chase for information for delivery a delivery date.

18 maggio 2026
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Risposta di estarli

Hi Robert, Apologies for the lack of communication but really pleased you like your new Estarli E20.X. Here's to many enjoyable miles cycling.

Valutata 5 stelle su 5

Great

Great! Arrived early.

13 maggio 2026
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Risposta di estarli

Always nice to have a surprise. Thanks for the feedback.

Valutata 5 stelle su 5

Estarli e20x

Easy to deal with enquired about delivery date responded quickly well packaged with tracking nothing to build up assembled

15 maggio 2026
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Risposta di estarli

Hi John, thanks for the feedback. Hope you have managed to enjoy the weekends weather on board your new Estarli.

Valutata 3 stelle su 5

Long delay on delivery

Long delay on delivery

Once delivered, bikes are great

12 maggio 2026
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Risposta di estarli

Apologies for the delay Vince, we are unfortunately at the mercy of suppliers and hauliers but we should have kept you informed of delays. Importantly, great to hear you like the bikes. Hope you have many enjoyable miles on them.

Valutata 5 stelle su 5

A great bike for school runs

A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving…
Only the kickstand appears a little lose now the rest of the bike is solid - very happy we invested in one

26 agosto 2025
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Risposta di estarli

Hi James, thanks for the feedback and great to hear you racking up the miles. If you have any further issues with the kickstand please do not hesitate to contact us.

Valutata 5 stelle su 5

Trunk pannier bag

Website - fine, easy to use;
delivery - fine;
pannier bag - excellent quality. I've now bought 2 for 2 different bikes!

8 maggio 2026
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Risposta di estarli

Hi Daniel, thanks for the feedback. Folks like you are loving the trunk bag, maybe because Cycling Electric said it is, 'One of the best value pieces of versatile cycling luggage around'.

Valutata 5 stelle su 5

Great accessories

They are now augmenting their excellent cycles with a good accessory range. A protective case for the folded bike in either garage or motorhome is just what I’ve needed.

8 maggio 2026
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Risposta di estarli

Hi Stephen, the folding cycle storage box is one of our most popular accessories and for good reason. As you highlight its the perfect solution for storage, either on the road or at home.

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