Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... Leggi di più
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Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... Leggi di più
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The experience was very good. The two engineers were very good at their jobs, very respectful, took their time to explain everything to me, ensured I understood everything well, and allowed me to ask... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Informazioni di contatto
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, Regno Unito
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4,5
Eccellente
1165 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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very very poor customer service…
very very poor customer service recently had a full service on my piv system in my loft paid in full for it then not to be working as it should called the receptionist rebbeca got promised a call back and appoinment for the engineer to come out and rectify the issue this was over a month ago still not heard a things so dissapointed as now i have a system that doesnt function as it should even though ive paid for it
7 aprile 2026
Non scritta su invito
Risposta di EnviroVent
Dear Stephen,
Thank you for taking the time to share your feedback, and I am very sorry to hear about your recent experience. This isn’t the level of service we aim to provide, and I completely understand how frustrating it must be to have a system not functioning as it should after a full service.
Your concerns have now been logged under case number 607 so we can investigate this properly. Please contact our Customer Care team at customercare@envirovent.com with the details of the issue, and we will ensure this is followed up as a priority.
Thank you for your patience — we are committed to putting this right for you.
The envirovent Customer Care Team.
Three installations for the family.
This is the third installation I’ve had. Having had Envirovent install a unit in my flat in Bexhill in January 2025, I’ve now had loft units and extractor fans fitted in both of my daughter’s houses in Basingstoke. Money well spent!
1 aprile 2026
Risposta di EnviroVent
Dear Roger,
Thank you for choosing envirovent again. We’re really pleased to hear you’re happy with all three installations. Your support means a lot to us.
The envirovent Customer Care Team.
Risposta di EnviroVent
Dear Mr Lee,
Thank you so much for your kind words! We are really glad to hear you received great service and everything was completed on time. We appreciate you taking the time to leave a review.
The envirovent Customer Care Team.
Risposta di EnviroVent
Dear EGL Developments Limited
Thank you so much for your lovely feedback. We are delighted to hear that Adam provided a punctual, polite, and thorough service. Your comments mean a lot to us, and we will be sure to pass them on to him.
The envirovent Customer Care Team.
Engineer arrived earlier than expected…
Engineer arrived earlier than expected and was very helpful
19 marzo 2026
Risposta di EnviroVent
Good morning Helen,
Thank you for your positive feedback we’re so pleased to hear the engineer was helpful and arrived promptly.
The envirovent Customer Care Team.
Worth the hassle
We have now had the vent and bathroom fan installed for two weeks and are happy with them both. Running costs seem to be in line with what we were told.
The actual installation by Envirovent’s own installers was really good. In fact they turned round a process that had become quite fraught, not helped by the salesman’s attitude and local roofers being unwilling to fit the specialist vent we were sent. In fact we were on the point of cancelling and only went ahead because we actually wanted a system.
Payment was not easy. The company we had to pay had a Spanish bank so all the usual payment methods didn’t work. We ended up having to pay over the phone by card, but this itself took five phone calls and two emails to the person at “Envirovent”.
I believe we had been dealing with franchisee rather than Envirovent when buying and paying for the system. And it really was a tale of two parts. Everything handled by the franchisee was unsatisfactory, everything handled by Envirovent was more than satisfactory.
This use of franchisees is not made clear. In fact everything is done to make them look like part of the company and at no point were we told different. Just the opposite, they use Envirovent’s email system and apply all of Envirovent’s award logos to the bottom of their emails.
Would I recommend them. Yes because the system is worth the hassle, but be prepared for the hassle.
16 marzo 2026
Risposta di EnviroVent
Dear Duncan,
Thank you for taking the time to share your experience. We are really pleased to hear that you are happy with the vent and bathroom fan, and that our installation team were able to turn things around and deliver the level of service you expected.
We are sorry that the earlier stages of the process caused frustration, particularly around communication and payment. Your feedback about the franchise setup and clarity around who you were dealing with is extremely valuable, and we will make sure it is passed on so we can improve this part of the customer journey.
We are glad the system itself is performing well for you, and we appreciate your honest recommendation. Thank you again for your review.
The envirovent Customer Care Team.
Risposta di EnviroVent
Dear Janet,
Thank you so much for the kind words. I am glad you were pleased with the work.
The envirovent Customer Care Team.
Everything was explained well
Everything was explained well, they turned up on time and did a great job. Also cleaned everything up and left no mess.
13 marzo 2026
Risposta di EnviroVent
Dear Marie,
Thanks for the lovely feedback. We are pleased you were happy with the job and the clean finish. It was a pleasure to help. We appreciate you choosing us.
The envirovent Customer Care Team.
Efficient service
Efficient service. Engineer on time and very well done replacement leabing everything tidy.
12 marzo 2026
Risposta di EnviroVent
Good morning Jan,
Thank you so much for your kind feedback. We’re delighted to hear that the engineer arrived promptly and completed the replacement efficiently leaving everything neat and tidy.
It’s great to know you were happy with the overall service. We really appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
No problems getting a minor fix under the warranty
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach properly, so given the seven year warranty on our fans, we gave them a call. They came out within a few days, and the engineer replaced the fan cover, and even sorted us out a new remote for the other fan that had got lost. Great service.
10 marzo 2026
Risposta di EnviroVent
Dear Richard,
Thank you for the great review. We are really pleased to hear that our team were able to help quickly and get everything sorted for you. It is great to know your fans are working well again. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
Very efficient and good customer…
Very efficient and good customer service also the job was done excellent. Thank you keep the good job.
6 marzo 2026
Risposta di EnviroVent
Dear Trust Chiwundura,
Thank you so much for your kind words. We are really glad to hear you found our service efficient and our customer care excellent. It means a lot to us. We appreciate your support and look forward to continuing to deliver great work for you.
The envirovent Customer Care Team.
Risposta di EnviroVent
Dear Mim,
Thank you so much for the 5‑star review!
We are delighted to hear you found our customer service polite and respectful. It means a lot to us. We are always here if you need anything in the future.
The envirovent Customer Care Team.
Friendly and competent service
Friendly and competent service. Never make a mess. All good.
6 marzo 2026
Risposta di EnviroVent
Dear CJ,
Thank you so much for your kind words. It is a pleasure to provide friendly, reliable service, and we are glad to hear everything has been consistently smooth for you. We truly appreciate your support and look forward to helping again in the future.
The envirovent Customer Care Team.
He was polite and he tidied up after him
19 marzo 2026
Risposta di EnviroVent
Dear Mr McQueeney,
Thank you so much for your review. I am really glad to hear you found him polite and that he made sure to tidy up afterwards. We always aim to provide a smooth, respectful service, and it’s great to know that came across. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team
I strongly recommend Envirovent to everyone.
Been using EV fans & whole house units for years in all our investment properties not just this latest installation as it stops condensation & mould dead in its tracks. I recommend EV to everyone.
18 marzo 2026
Risposta di EnviroVent
Dear Laura,
Thank you for your fantastic review. We really appreciate your loyalty and are delighted that our products continue to work so well for your properties. Your recommendation means a lot to us.
The envirovent Customer Care Team.
Great job
The fitting was quick and efficient plus the extractor is effective and quiet.
17 marzo 2026
Risposta di EnviroVent
Dear Ramoneur,
Thank you for your kind feedback! We are really pleased to hear that you found the fitting process quick and efficient, and that the extractor is both effective and quiet. It is great to know it is making a positive difference for you. If you ever need any further assistance, we are always here to help!
The envirovent Customer Care Team.
Risposta di EnviroVent
Good morning Peter,
Thank you so much for your feedback. We’re delighted to hear that you found our service professional and friendly, we really appreciate you taking the time to share your experience.
Kind Regards,
The envirovent Customer Care Team.
Risposta di EnviroVent
Dear Donna,
Thank you for your kind feedback! We are really pleased to hear that you were happy with the work and that everything was left clean and tidy. It was a pleasure completing the job for you, and we truly appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
Very pleased
Very helpful from start to finish. Excellent communication with office and installed quickly after deciding to purchase.
2 marzo 2026
Risposta di EnviroVent
Dear Marie,
Thank you so much for your kind words! We are really glad to hear you had a smooth experience from start to finish. Our team takes pride in clear communication and efficient installation, so it is great to know that came through. We truly appreciate your support!
The envirovent Customer Care Team.
excellent service from James
James turned up on time and undertook the job expertly and without mess which I thought was an incredible feat given the depth of the concrete wall he needed to drill through. He explained everything clearly to me and was very friendly. I would have awarded 6 stars if it was available!
16 marzo 2026
Risposta di EnviroVent
Dear Tina,
Thank you so much for your incredibly kind review! I am really glad you were happy with the work and that everything met your expectations. Drilling through that wall was definitely a challenge, so I appreciate you noticing the effort to keep things clean and tidy.
It was a pleasure working with you, and I am always happy to explain things along the way. Thanks again for your support—and I will take those 6 stars as a huge compliment!
The envirovent Customer Care Team.
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