Emporium of Cool Ltd Recensioni 

147
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

I have used Emporium of Cool for a few years now to collect my figures and collectables. I always find the pre-order system to be easy to use and the communication is excellent. The prices are... Leggi di più

Valutata 5 stelle su 5

Just received the Dredd/Death Hiya toys SDCC exclusive from Emporium of Cool. Top service, protected fantastically with a cardboard box and shed loads of bubble wrap, you can tell care has been taken... Leggi di più

Valutata 5 stelle su 5

Honestly can’t thank Ian enough at Emporium of Cool for keeping me updated on my orders, instead of having to chase updates up yourself with most other companies. Would 100% recommend to anyone wantin... Leggi di più

Valutata 5 stelle su 5

As an avid collector who has sourced figures from countless vendors over the years, I can confidently say that Emporium of Cool is in a league of its own. While I’ve had mixed experiences elsewh... Leggi di più

Dettagli dell'azienda

  1. Negozio di oggetti da collezione
  2. Negozio di statuine

Scritti dall'azienda

Emporium of Cool supplies UK customers with an awesome range of action figures from manufacturers around the world. We focus on items inspired by the amazing world of comics, film, tv and games!


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

147 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(147)

31 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I would highly recommend this company

I would highly recommend this company, orders arrive quickly and very well packaged. The customer service is some of the best I have experienced, they are very helpful and go above and beyond. I will definitely be using them again and can highly recommend them.

4 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

First class item and service

I was looking for a horror figure online and came across this company.
I spoke with 'Ian' who's emails were prompt and courteous and he kept me informed of the progress of delivery and shipped it out same day.
The figure was mint in box as described and safely well packed by 'Dave.'
I wouldn't hesitate to order from this company again, in fact I'm giving them a new order this week.

19 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Dredd/Death Hiya toys SDCC exclusive

Just received the Dredd/Death Hiya toys SDCC exclusive from Emporium of Cool.
Top service, protected fantastically with a cardboard box and shed loads of bubble wrap, you can tell care has been taken to protect the product. No fear of damaged, shipped quickly and no hassle.

4 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service

Was shipped very fast and arrived very well packaged. Very happy with the Threezero Power Rangers Lord Drakkon figure :)

7 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service

Was shipped very fast and arrived very well packaged. Very happy with the Threezero Power Rangers Lord Drakkon figure :)

7 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Superb

Really excellent service, including regular updates from a sales representative (Ian) who kept me informed during every step of a (delayed) pre-order. Extremely helpful and very friendly.

Thoroughly recommended. A+++

10 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Love Emporium of Cool!

Great website!
Have used many, many times. Never had any issues. Great products. Quick delivery. Great customer service. They always keep you updated on pre-ordered items. Five stars!

25 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Outstanding products, exceptional service

I recently purchased the Neca Halloween 2 double pack from Emporium of Cool and was amazed at the speed of service and the quality of the product. As an avid collector many of my figures are kept unopened in their original packaging so high quality shipping is vital and Emporium’s is second to none. Items are bubble wrapped and then packed again to the highest standard with a seal of quality from the packer ensuring the product arrives in pristine condition. I have bought from many on line services and non have come close to the care and attention these guys pay. The item arrived promptly and in “just out of the factory” condition. I was so impressed I ordered the Neca 1989 Batman straight after but being impatient wanted next day delivery. After a prompt and polite conversation with Ian they agreed to alter their shipping policy to accommodate me. In short I cannot recommend Emporium of Cool highly enough, if you are a hobbyist, collector or casual buyer you will not find a higher level of commitment to quality and professional service.

4 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Fantastic communication

Really great store! Honestly can’t recommend enough.
I ordered a Godzilla figure from them that recently released to the UK and was due for delivery that week. Literally kept me updated every step, from when their shipment day was that week, when it came in & when it shipped to me. Also referred to Godzilla as a him which was so cute to me :’)

Came packaged incredibly securely, will be ordering all my figures from them in the future without question :)

15 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

First of all fantastic products

First of all fantastic products! Secondly, amazing service and packaging. Thirdly, thank you for using royal mail as the courier, that was the clincher for buying from you. I will return when my wallet is healthy again

3 novembre 2021
Non scritta su invito
Valutata 2 stelle su 5

Refund given but..

Edit

While i got a refund i got 0 apologies for them not informing me first of the delays and me having to contact them about where my orders where. They dodged the question as to why some people got there figures yet i was left waiting with the only answer being please wait.

A true let down this time when they have been great in the past. And have been able to do special rush orders if they had issues. Or even give delayed etas. Or even swap orders for things instock if they cant get your item.

But coupled with the fact they were birthday gifts and i had to contact them and them not inform me of the delays like they would normally with customers first is just a no from me. I had to chase them and
Im sorry but you dropped the ball.

17 settembre 2021
Non scritta su invito
Logo di Emporium of Cool Ltd

Risposta di Emporium of Cool Ltd

Hi Dan

Thank you for your edited review.

We recognise that whilst we try to achieve the highest standards as a company it is impossible to negotiate another's experience and the way in which it is interpreted from the information provided in response.

We would respectfully ask that you consider as a company we are bound by our Data Protection Policy in relation to orders - this is there to protect our customers and a policy that in turn protects you.

Once again we are sorry that the current global situation regarding the delivery of goods delayed into the UK has affected you personally with your specific orders, and the daily changing environment found to be unacceptable at best resulting in our temporary change to advice notices being counter productive for you.

We thank you for your comments, something we will learn from, and wish you the very best.

Valutata 5 stelle su 5

Emporium Of Cool is the best!

Emporium Of Cool is the best online store I've ever had the pleasure of shopping with. The service is second to none and, if I'm being honest, other companies could benefit from learning quite a bit from this site. Emporium Of Cool will always be my go to. Love this site and the people behind it.

1 settembre 2021
Non scritta su invito

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