DO NOT USE
I sent a file in (a simple-one colour logo) and I requested 2" width. They sent me a 3.5" file so I had to wait another 24 hours for that new correct file. It looked right in size so I started embroidering 30 silk neckties, when I got the last tie, the client noticed that the digitized file they created was off a bit. One part of the logo was now wider than the original, and so now I have $2500 worth of ties, the customer doesn't want. I'm not sure how only 30% of the file was too big but it just cost me precious money, time and now further business. They also have it noted at the top of their website, that TRUSTPILOT gives them a 4.8 rating out of 5 when here it says 4.2 rating. Honestly, I suggest not using them, and if you must, triple measure every little part of the logo, because chances are, it will be off. I've contacted them several times all day, hoping they could correct the file at the very least but everyone on their team wouldn't respond. I literally can't believe how badly this experience has caused me money this way. It's not easy to recover from $2500 as a small business. I just had to pay another company to do it, so even double the digitizing costs.
14 novembre 2025
Non scritta su invito