ellsi.co.uk Recensioni 18

Sometimes products are faulty - it happens. What counts is how the manufacturer deal with that issue.
I bought an Ellsi hot water tap from TapsUK. When my plumber came to fit it, the tap was faulty and leaking. TapsUK passed us the manufacturer details to contact for repair/replacement.
Heidi at Ellsi has been an absolutely brilliant communicator throughout. She listened to the issues we were having and didn’t rush us when we were explaining. She came back to us promptly with updates when she said she would. She is arranging a refund for the tap.

In parallel to this I’ve been trying to get some parts for showers and taps from a different company that have failed and cost 5 times what this tap cost. The poor customer service from this so-called “elite” bathroom brand has been excruciating in contrast to Ellsi’s warm, prompt and professional support.

Even though the product from Ellsi didn’t work out the customer service was so second to none.

Terrible! Would never order anything from this company. We had tap with boiling water tank and it’s started leaking when not even having the item long. The electronic screen has also got water in it. As this is plugged in to the mains I’m sure this leaking would be a massive health and safety hazard. I highly recommend not to order from this company.

Products are of poor quality and warranties are a waste of time, had two hot water boilers and both failed and they won’t honour the warranty, bought from screwfix kept to filter changes but boilers kept failing, leave well alone.

I can only comment on the hot water taps and customer service.

The tap itself is ok but beginning to show signs of wear on the “stainless” coating.

The boiler is poor quality and always had a small leak which we tolerated but it got significantly worse so I opened it up. There’s a plastic expansion vessel before the boiler that’s totally unsuitable and clearly can’t handle the heat so it’s deformed and cracked. I spoke to Ellsi customer services who at least answered the phone promptly but they couldn’t help with anything technical.

The boiler looks similar to all the others on the market so clearly bought in - potentially from the same factory - rather than made bespoke. Quality is awful and certainly not worth the £150 odd retail.

I won’t use them in future but all similarly priced taps have almost identical boilers so I can’t see them being any different. Unfortunately it’s going to be a return to kettles or pay out much more for something decent quality that can be repaired.

Id like to say Thank-you to Heidi and Mathew for an excellent customer experience. My 3 in 1 hot tap boiler decided to stop working after 11 months. I phoned customer care and was actually bowled over by their help and a new boiler was sent out immediately. I've not experienced this level of service from any other company so would recommend them to anyone very highly. I love my hot tap and have shown it to everyone I have round for a coffee. Brilliant stuff and thank you again. Pete

Not really sure where to start on this but having this 3-1 hot water boiler V2.N.Boiler installed only 14 months old (if that??).I have to say im disappointed the first 3 months brilliant therafter it started to leak which was a nusisance so we managed to get that sorted. Now the bloody thing turns itself off when it likes, which is somewhat annoying. The customer service is good, they explain and accepted my issues but im now having doubts Do I really want another Ellsi replacement or should i jump ship and get an alternative it looks like I will get an alternative bolier pay a little more but hopefully it works without leaks and turning itself off

Can’t fault this company, we bought a 4-1 instant hot tap via Homebase before it closed down. Our tap started to have a bad dripping issue and the boiler kept boiling more regularly causing the tap to running. I contacted Ellsi via email and Emily got straight back to me and she was superb. After some communication a new boiler was received within 48hrs. This did not resolve the problem so I got straight back to Emily who sent us a new tap and this has resolved our problem. The complete new system is fantastic and so much quieter than the previous old system. I can’t say how incredibly quickly Emily and the team dealt and resolved our problem. A huge thank you to Ellsi. It’s a breath of fresh air to deal with a company that’s doesn’t try to duck out of responsibility but goes to lengths to resolves it.

Quality poor, customer services don't respond when you give them positive criticism, I set out everything that was wrong with their product and asked their technical team to check my findings, never heard back, I would find another brand to use

After installing an Ellsi water tap my wife found it difficult to hold down the plunger and turn the Hot Tap at the same time, owing to the pressure on the spring.
I spoke to Emily at Customer Service, who was very helpful and friendly, and she explained that this was a safety feature, but the pressure could be reduced at the owners risk, which is a fair comment. She emailed instructions on how to do that, which I did in 5 minutes, and hey presto works a treat now.

I recently contacted Ellsi regarding a tap that I purchased from them through a 3rd party supplier that had a fault. They were very quick to resolve the matter no questions asked and provided me a replacement within two working days. Would highly recommend.

Im shocked at reading some of the reviews - Heidi in customer service was one of the best customer service representitives Ive ever come across. The level of detail she went into in order to help. Well done!

Bought tap as part of new Kitchen from Wren. Fitter failed to leave details of tap or indicate need to change filter. I had a bad experience with the fitter. So when it started tripping my electrics the company said sorry no your 2 year warranty is void as i had failed to change thr filter. Most unsympathetic even though the warranty states failing to change a filter may affect the warranty.

Customer service 0/10 LED display failed on hot water tap - they said its due to the water when its is a segmant misdsing from the display so 98 shows at 90

Fast service, great products, thank you for another seamless experience.

Use this company at your peril!

Faulty taps, appalling customer service and no refund of labour costs.

Perfectly happy to supply inoperable merchandise in 50 % of cases; no remorse for having an ineffective quality system.
On complaint they will eventually replace the goods but not reimburse anyone for the labour required to fit their faulty merchandise, remove their faulty merchandise then refit their replacement goods .
If there is an alternative, I recommend you use it rather than an ELLSi product.
I believe other companies value your custom and future business more that Ellsi.

Recently bought a 4 in 1 tap boiler which developed a fault just after installation. Contacted the company via the helpline number and subsequently by email. They were courteous and very efficient in dealing with the problem. It is heartwarming to find such service and a
belief in their product. Well done Ellsi.

Hot water tank / thermostat on our hot tap failed and was out of warranty so contacted Ellsi and they quickly processed an order for a replacement tanks at a reasonable price. Replacement arrived within a few days. Great customer service.