Electric Bike Store Ltd Recensioni 

129
TrustScore 3 su 5

3,1

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Valutata 1 stelle su 5

I ordered a Tenways CGO009 e-bike (order #36709) on 20 May along with a helmet and lock. Two weeks later, nothing had shipped and I'd heard nothing about why. The real problem was the communication... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Quite simply - my new Volt Pulse bike is awesome! It arrived fully assembled within a few days of ordering and I've been riding around with a smile on my face ever since. The gruesome sweaty commute t... Leggi di più

Valutata 5 stelle su 5

Waited 5 weeks from when order placed to delivery because of stock problems, but it was worth the wait. Everything about the Volt Pulse is more than I expected. Sturdy construction, smart looking and... Leggi di più

Valutata 1 stelle su 5

I ordered a charger for an electric bike which I assumed would not be a difficult item to purchase.. However, after not receiving the item for 2 weeks I rang Electric Bike Store and they explained pay... Leggi di più

Dettagli dell'azienda

  1. Negozio di biciclette
  2. Negozio di accessori per biciclette

Scritti dall'azienda

The Electric Bike Store one of the UK's leading e-bike retailers. Our head office showroom is based in London Bridge near Borough Market and is only a short distance from the City of London. The showroom stocks the latest and greatest electric bikes available on the British market. Here you can also arrange a test ride and demonstration. In recent years, the technology and design behind e-bikes have seen a revolution. With more efficient and stylish models hitting the market every year, our mission is to provide our customers with the best and most advanced electric bikes available in the UK!


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

129 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(129)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

A Terrible Experience.

I bought a Volt Metro about Four years ago in good faith from reviews.
I have now about 2000 kms.on the meter. Two separate bearings have gone on the plate under the rear gear block. The frame sheared at the folding part, no sticky notice attached. The rear hub goes Clacka,Clacka, Clacka continuously like when we were kids with a bit cardboard in the spokes clicking on the frame.
I reported this to Leith Cycles last July, they took the wheel of and sent it to Volt London for repair. It sat in their workshop for nearly four weeks and sent it back.
Leith Cycles charged me £80.00 for the experience. Needless to say the Clacka,,,,,,,,,,,,,has returned and shows that Volt in their wisdom did absolutely nothing to repair my wheel.
Today came the icing on the cake, while on a cycle run with a friend the RH folding pedal broke off leaving me in a situation miles from home.
We have laughed in the past about a Friday item that's gone through the manufacturing process because the workers wanted to get home early.
WELL THIS IS A FRIDAY BIKE and IS A BLOODY DISGRACE as the bike is really out of warranty no wants to look at it, and I am left with an in effect a USELESS BIKE.
OK, I can still cycle the thing, the electrics still work, I replaced the pedal with an old normal pedal. But when the wheel finally gives up the ghost, I will replace the wheel with an ordinary wheel providing I can get a hub for eight speeds.
I owned a previous bike for 19 years and my son in law now rides it for a full 4years, without my present problems.
It was all to be wonderful in my later years, I am 79, I can well do without these headaches.

24 maggio 2018
Non scritta su invito
Logo di Electric Bike Store Ltd

Risposta di Electric Bike Store Ltd

Hello Alex, sorry to hear you've had some issues with your bike. We always aim to make sure our customers are out riding and enjoying their experience. If you can take the bike back into Leith Cycles, we will make sure it gets a full check-over, and the noise you mention is corrected at no cost. Anything else please call us on the main VOLT number. Many thanks, The VOLT Team

Valutata 5 stelle su 5

Just great.....Love it.

Just great.....Love it.
I think a more detailed instruction manual might help but easy to get the hang of things.
Great communication and help from Volt staff.

16 maggio 2018
Non scritta su invito
Valutata 3 stelle su 5

Failed to return phone calls.

9 maggio 2018
Non scritta su invito
Logo di Electric Bike Store Ltd

Risposta di Electric Bike Store Ltd

Hello Stefan,

We are unaware of your phone calls to us? Are you referring to the delivery driver? Don't forget that we were closed over the bank holiday. We have left a voicemail on your phone. If you need anything then please don't hesitate to get in touch.

Kind Regards,
EBS

Valutata 5 stelle su 5

Great Product

So far I’m really pleased with my purchase. A great product at an affordable price. Good customer service although I’m still waiting for my promised storage bag at time of writing.

8 maggio 2018
Non scritta su invito
Valutata 5 stelle su 5

Quite simply awesome!

Quite simply - my new Volt Pulse bike is awesome! It arrived fully assembled within a few days of ordering and I've been riding around with a smile on my face ever since. The gruesome sweaty commute to the office is now a pleasure - hills and strong head winds were the bane of my journey - now the Pulse simply glides through without any problem. Needless to say I'm one happy customer and would recommend this excellent piece of tech without hesitation.

8 maggio 2018
Non scritta su invito
Valutata 5 stelle su 5

Great looking bike

Great looking bike, bought as a present for my wife she thinks it looks great. Delivery a little slow due to bad weather conditions but picked up at local bike shop all built up and ready to go.
Volt were very good to deal with they could not be more helpful
Looking for many happy hours cycling

19 aprile 2018
Non scritta su invito
Valutata 5 stelle su 5

New Adventures

Early days with a Pulse and a Kensington, but the signs are good! Looking forward to our new cycling experience and plan to take away with our caravan so we can explore far and wide. Service from Jardines Cycles in Coventry was excellent (Thanks Terry). Will try and report back when we have had more chance to use.

18 aprile 2018
Non scritta su invito
Valutata 5 stelle su 5

One of the best purchases I have ever made. Volt Pulse X

I am extremely pleased with my Volt Pulse X. The build quality is excellent with all top quality parts being used throughout. I had reason to contact Volt with a question or two prior to purchase and they answered both knowledgeably and honestly. My wife is about to place an order for the Volt Burlington which just looks fantastic. Thank you Volt and also their local stockists, Jardine Cycles.

14 marzo 2018
Non scritta su invito
Valutata 5 stelle su 5

amazing product

amazing product, amazing service, amazing experience. an absolute pleasure to deal with. well done team.

28 febbraio 2018
Non scritta su invito
Valutata 5 stelle su 5

love the bike.

love the bike.
just one issue no manual with bike or instructions for lcd readout.
so bit disappointed about that, have emailed them about this hope i get a response

18 febbraio 2018
Non scritta su invito
Logo di Electric Bike Store Ltd

Risposta di Electric Bike Store Ltd

Hi Royston!

Glad to hear that you're enjoying your bike and I'm sorry to hear that you haven't received a manual!

I'll organise getting one sent out to you ASAP.

Valutata 5 stelle su 5

Volt Metro

Love my Volt Metro.I have a knee injury so this bike helps me to get out and keep fit no matter what the weather or how steep the hills are. Very well made and good value. Thank you to Volt cycles and to Banchory cycles.

14 febbraio 2018
Non scritta su invito
Valutata 5 stelle su 5

Love it!!

This is my second Volt ebike and I’m just as in love as I was with my first! I get so many compliments on my Kensington and it rides perfectly. I love that I can pick between speed settings for assistance or turn it off if I want to ride normally for a good workout. Most importantly it gets me up Blackheath Hill everyday without sweating!! Love it love it love it

12 dicembre 2017
Non scritta su invito
Valutata 5 stelle su 5

VOLT Pulse - Great Bike.

Purchased a VOLT Pulse from these guys 6 months ago. The bike is genuinely great and I've already done over 1200 miles (which is much further than I'd do in 2 years on my old push bike!).

I live in a really hilly area and this bike has enabled me to back into riding properly.

Only problem I've had is that I lost the key to my ABUS frame lock and after a quick phone call to the guys, they ordered me some more to be sent out to my home address.

Great Bike, Great Service and lots of fun. Thanks!

12 dicembre 2017
Non scritta su invito

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