eFOLDi Recensioni 

Efoldi has given me great service from my initial phone call to delivery of my scooter. As a bonus no hard sell and just honest advice in helping me choose the right scooter for me.

The eFoldi explorer is perfect for my needs and the after sales service is first class and it is nice to talk to real people rather than a machine.

My eFOLDI explorer had and electrical problem to do with the starting key. I contacted the company and they arranged everything. Sending a box. Collection by courier repair and return in less than a week. Fabulous first class service and communication. I cannot speak too highly of this team and company. Thank you and well done.

Dood demo good price,helpful

The website was clear and easy to navigate; support and enquiries dealt with promptly with actual people; having a home demonstration made a big difference and it also happened quickly. Tom who demonstrated the eFOLDi was experienced and gave me advise on the best choice for my needs; it was a friendly positive experience and I didn't feel pressurised to buy the product. I did buy the product, it is exactly what I need and Tom had it available that day.

Wayne resolved my problem quickly satisfactorily,politely. I couldn't have asked for better customer service. These are very kind understanding people. A joy to deal with. Thank you Tom and Wayne. Would recommend this company any time.
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Thanks for a prompt service and fast delivery, probably the best experience that I have ever had when purchasing a mobility scooter great service from first home visit and fast delivery of scooter, and fast replacement of a faulty bag.
I would recommend to any one

Craig was very helpful and answered all our questions, I am now a proud owner of an efoldi lite

Informative and I and my daughter agreed. that John was very pleasant and not at all pushy.

Had a home demo from Cliff yesterday and was most impressed with his sensible approach. He quickly appreciated that I had done my research, that I was familiar with larger mobility scooters and didn't come with an overbearing sell at all costs attitude. He let the product do the work so that I could familiarise myself with the lighter scooter and how it handled and be sure it would do the jobs I need it to. No purchase confirmed yet but looking promising. A pleasant demo without pressure, thank you.

Had already carried out my own research prior to Cliff’s visit. He was very polite and ‘put his cards on the table’ to make sure that I/we knew what each model provided and that I/we were aware of their limitations so that the correct model for our needs was chosen and ultimately tested. All staff involved were pleasant to deal with from Sue to Wayne and Cliff. Well worth the overall rating of 10/10.

I have had my eFoldi Explorer for a few years now and it developed a small fault with the flashing indicators. So I contacted eFoldi and they suggested I contact the nearest agent for eFoldi which is Guernsey Mobility where I purchased it from. Which I did and they were very helpful but as they don't have an agent on the other Channel Islands where I live. It seemed that I would need to either find a local mobility scooter engineer ( which I tried but no one locally was interested in helping) otherwise I would need to ship it to Guernsey, which would cost a few hundred pounds. Guernsey Mobility did offer with getting any parts that I may require. Therefore I reached out to eFoldi again and explained the situation. They asked a few questions and suggested that it was most likely a faulty buzzer relay and  gave me a price for a replacement and told me how I could get to it and replace the part. As I am technically minded it was an easy job and now my Explorer is road legal once again. I really love my eFoldi Explorer which has given me great freedom even with my disability. And a big shout out goes to all the team at eFoldi, their customer care office and technical guys I also must give one to Guernsey Mobility as their advice was appreciated.

Not only was craig amazing he was friendly he put me at ease and didnt mind me asking questions made sure the scotter was perfect for me and was great and wyane phoned me when i was ready to order was so poilte and great

Tom was on time very helpful I purchased the Explorer

Warnings

Wheelchair purchaser (2022).

Claims on YouTube videos are entirely false. There are two small wheels on the front of these wheelchairs so they will not go over even the slightest amount of gravel. They are great for hospitals, shopping centres and for taking on aeroplanes (if you are well enough) only.

If something is not right with your wheelchair during guarantee, one is sent a very small box and it is a massive struggle to get the wheelchair into it, to return it to be inspected and repaired.

NO-ONE TOLD ME THAT THE BATTERIES WILL DETERIORATE IF THEY ARE NOT FREQUENTLY CHARGED. I am told it is in one of their booklets but for customers not well enough to read this, they will simply suffer the consequences.

So I haven't needed to use mine much and now, just FOUR years on (not the 7 years of cover for batteries mentioned in the useless thus guarantee) and it is useless, dead.

It costs over £300 for one new battery.
It costs nearly £200 for Efoldi to take a look at the thing.

My advice is purchase something from a LOCAL motability shop. We live and learn.

Certainly a waste of thousands of pounds from my point of view. Definitely not worth the investment.

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Your customers are very 'ill' and some of them are even blind. They are struggling to get through each and every day, so they are not as aware as others. The least you can do is to make it clear to them upon purchasing, that the batteries need to be charged regularly. Your original (launch) advertising on YouTube claiming your wheelchairs can cross all sorts of rough terrain, was false information.

I have spoken with your company just this morning, before I compiled my review. No-one mentioned any offer on batteries.

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Tel Efoldi

£99 for one battery.
£175 for two batteries.

"How come this was not mentioned to me when I spoke to yourselves earlier?"

"I'm not sure who you spoke to."

I don't even know for sure that the problem is the (4 year old) batteries causing the problem. I may purchase a new battery (at least for negotiating hospital corridors when I am particularly ill and unable to move my body myself) and the problem may be something else. It could even be a faulty charger for all I know. This is why it is so important to use a local supplier, where one can just pop in to gain assistance.

And it is still £174 towards something of more use in West Wales which quite often does not even have pavements. And it just shows what a racket this industry is and the small amount of compassion for those struggling with their physical health.

Additionally, all of the activity in the darkness of the abyss, Space (and also in the Arctic), is never good for planet Earth and humanity : waste, pollution, crime, violence, suffering ... destruction.

Wayne responded to my email about a spare part promptly and informed me of how to order and the cost. It was nice that it was him who answered my call the following day. It feels like it is a small company with personal service.

Long standing customer of Efoldi now 3 in the family 2xlite and one explorer. Wynne,Marnie and the team always on hand for any questions or after sale,the machines themselves are second to none.

A very nice man named Tom bought the demo efoldi explorer to our home and gave all demo etc and instructions to us in a very clear and precise helpful manner I tried the scooter and liked it and decided to purchase a new one. After my initial purchase I decided I wanted the liquid sealant puncture procedure and some extra accessories and phoned Wayne at efoldi who was very helpful and knowledgable about the parts I required and the places I could possibly take it to get the puncture proofing carried out I am getting used to the xplorer now and enjoying the new experience Thanks very much for your expert help Tom and Wayne.

Purchased an Efoldi Navigator electric wheelchair for my Dad, who has mobility issues. Contacted Efoldi to arrange a Home Demonstration and the team were very accommodating re booking an appointment convenient to us.
Local Rep who visited us, Tom was personable, knowledgeable and helpful with advice regarding best product for my Dad's needs. We were given a thorough, efficient demonstration of the product and all our questions were answered patiently. Felt that Tom was committed to ensuring we got the right product and deal for our requirements.
Tom handled the purchase and arranged the delivery very efficiently with the helpful team at Efoldi. Process was very easy and hassle free for us. Also extremely satisfied with the speed at which we were to receive the chair, within a few days of purchase.
Overall extremely pleased and satisfied with experience of dealing with Efoldi team and the product is exactly what was needed. It is lightweight but sturdy, easy to use and has given my Dad much needed freedom of movement outside the house.
We would definitely recommend Efoldi to anyone needing help with mobility issues, as a trusted, professional and helpful company.

Bought an eFOLDi Compass on Thursday. My wife used it round a flat running track on Friday, no problem. On Friday used a footpath in a park hit a tree route and it tipped over backwards. Inam not sure she will be confident to use it again she is really shaken up and in pain.