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Scopri cosa dicono le persone

Valutata 1 stelle su 5

This app has no way to delete your account and stop the annual charge. I haven't used in two years, but they keep charging me annually. For the second year in a row I've had to be vigilant and catch t... Leggi di più

Valutata 1 stelle su 5

They are 100% scammers. They use parents desire to further educate their children. Creating a false sense of security about a free trial. I cancelled with 3 weeks. Ive cancelled 5 times. I neve... Leggi di più

Valutata 1 stelle su 5

Same story here with these fraudulent scam artists. My husband wasn’t even aware he had this subscription and on discovering it many months ago, thought he’d cancelled it after going through all the s... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I contacted Educational App Store to cancel my account eighteen months ago - they didn't do it. I have just realised that I am still being billed (yes, I know - I should have realised) but now I r... Leggi di più

Dettagli dell'azienda

  1. Servizio di test in ambito educativo
  2. anche in
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  4. Sito di recensioni

Scritti dall'azienda

We certify and recommend the best education apps, so that teachers, parents and students can feel confident in mobile learning in the classroom and at home.


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

91 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,5

Tutte le recensioni

(91)

6 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A great experience

I forgot to cancel during the trial period but the customer support team granted my refund without question. That makes me want to continue with Educational App Store.

18 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Complete scammers

Complete scammers. I cannot reach them. They advertise a free trial. I was stupid enough to give them my credit card info and then had to cancel my credit card so that they couldn’t keep charging it.

14 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

They are 100% scammers.

They are 100% scammers.

They use parents desire to further educate their children. Creating a false sense of security about a free trial. I cancelled with 3 weeks. Ive cancelled 5 times. I never receive a confirmation email. Every month they still charge us.

Ridiculous. Terrible customer service. They leave an email for inquiry but never respond.

Disgusting greedy ass people who take small amount so we dont notice or care enough to make a big fuss when we really should.

26 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I canceled my membership but they…

I canceled my membership but they charge me every month

12 settembre 2022
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Keeps charging you no matter what

I have been trying to cancel my subscription since last fall, when I mistakenly signed up. I have never used a SINGLE APP from this store. I have canceled at least 1/2 a dozen times and each time I get a message saying that it has been successfully cancelled. But I still keep getting charged. Even after I got my credit card company involved, I'm STILL getting charged. This company is a scam. Buyer beware.

4 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Is this a scam?

I have been charged for this app for more than 2years now. I cancelled my subscription but I keep getting charged. I'm not getting any response from them . Please be careful this is a scam .

27 febbraio 2022
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Absolutely appalling service

absolutely appalling service, I signed up and cancelled within half an hour and they have taken a full years payment. I have emailed several times and been in and cancelled my account several times this isn’t happened. Tried to call the number provided this doenst work either. Will be reporting as a scam company and fraud to my bank. Stay clear.

17 gennaio 2022
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Same

Same. Charging me monthly.

Edited 1/17/22- the issue has supposedly been resolved. I’ll update if needed.

11 gennaio 2022
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Disgraceful

Disgraceful! Much like the other reviews I am now being charged for a service I am not using as there is NO way to cancel my subscription! I am appalled and at this rate will have to open a new bank account 😡

12 dicembre 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Impossible to cancel subscription

I tried the free trial and decided that it didn't offer what I was looking for so I cancelled. However I have been charged several months fee despite having cancelled and written to the only contact they offer. Is this just a scam site?
**EDIT** 25/10/2021
I was contacted by someone from the company offering to refund me and offer me a gift voucher if I modified the review. They still haven't refunded the payments. I am trying to follow through with my bank.
**EDIT** 31/10/2021
I received a refund several days ago so thank you for sorting that out.

13 ottobre 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Don’t enter card details

This company have charged me £5.99 on a number of occasions now. They have set up a direct debit and I cannot cancel. I have emailed customer service and have had no reply. They are charging me for a service I am not even using.

2 settembre 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Terrible Experience

After what looked like a professional site, has turned out to be anything but so far. I subscribed for the free trial and had to enter my credit card details as part of the registration. It was clear from the instructions that the payment would only be taken after the free trial was over. Instead the payment came off straightway and I have subsequently tried to cancel my subscription and membership 5 times. Each time it says that my cancellation was successful but instead my account remains active. I have written to their email address 3 times and after 96 hours have still not received a response. I have now had to resort to reporting this to my credit card company. Avoid this company as it is clear from all the recent reviews on the same topic, that this is not a "technical issue" but more like their modus operandi.

29 agosto 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Trying to cancel my account and have…

Trying to cancel my account and have had no replies or success. Sadly it seems I’m not the first person this has happened to. I thought I’d try this site as I’m a teacher and thought it may come in handy but I’ve not used it at all. I was led to believe it was easy to cancel but it had not been at all.
Do not try this website if you may ever want to cancel

9 agosto 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

I'm sorry for any confusion regarding your subscription. I can see that our customer service team reached out to you, and it appears that the issue has been resolved. If you need anything else, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Horrible.

Horrible.

The exact same thing happened to me as others. I cancelled the subscription after a FREE trial, and the pop-up page "your subscription has been successfully cancelled" comes up. I go back into the account and it shows that I am still subscribed. No where to remove payment information. No numbers to contact. I have sent THREE emails, no reply.

I just can't believe someone would target parents of special needs children for this kind of scam. Absolutely descpicable.

5 agosto 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

I'm sorry for any confusion regarding your subscription. I can see that our customer service team reached out to you, and it appears that the issue has been resolved. If you need anything else, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Unable to cancel membership - ZERO response to inquiries

I created an account that the website shows as being FREE. I was notified by my credit card that an international charge had been made - the charge far exceeds the exchange rate for the shown monthly fee. When I logged into my account the only information I am able to access shows I have a FREE account. There is NO way to cancel the membership. I have emailed and received ZERO response. Fortunately, my credit card has refunded the purchase and will deny future charges. A really pathetic website and a deplorable company!

1 agosto 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

I'm sorry for any confusion regarding your subscription. I can see that our customer service team reached out to you, and it appears that the issue has been resolved. If you need anything else, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

Cancellation of Subcription

Tried to cancel my subscription but unable to do so

UPDATE:
Customer Service has contacted me and issued a refund.

30 luglio 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

I'm sorry for any confusion regarding your subscription. I can see that our customer service team reached out to you, and it appears that the issue has been resolved. If you need anything else, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 1 stelle su 5

AVOID!!!!!!

AVOID!!!!!!
Tried to cancel on multiple occasions, yet they still take payment. Tried to email, no response. Absolute scum bags preying on peoples concerns regarding their children's educational needs during Covid lockdown.

Having to go through the bank to block payments...

18 aprile 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We are sorry for any confusion regarding your subscription. Our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we'd be happy to assist you!

Valutata 3 stelle su 5

Upd: there is a hope

It's impossible to cancel a membership. You go through every step of memebership cancelllation and it seems you have cancelled. But next month you see a new charge and the same active status of your memebership. Obviously no contact is possible, everything is ignored.

P.S Small update. After this negative review was posted, i’ve been contacted by the team and was explained that they had a problem with their system. They have manually refunded all the months and apologised for the inconvenience. Overall they have saved their faces. However the speed of understanding and fixing their problems are not on par for professional business. Hope this will improve as well.

9 aprile 2021
Non scritta su invito
Logo di EducationalAppStore

Risposta di EducationalAppStore

We're sorry for the trouble you had regarding your subscription; Our customer service department reached out to you, and it appears that the issue has now been resolved. If you have any questions, please contact us at webteam@educationalappstore.com, and we would be happy to assist you.

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