Edenmoor Recensioni 

I have had really great experience and extremely good products. 65th birthday spent with friends who all cook really well - and all said the duck was delicious. The chicken is also great.

very well packaged,arrrived as described
Looks a great piece of gammon . Unable to comment on the taste etc as it’s still in the freezer .
Happy to buy again

Our Christmas turkey was delivered with a best before date of 24th December. Apparently it will be fine but just won't be "at its best". Surely a Christmas turkey should be at its best for Christmas day? Especially for £130...

Very disappointed. Half of my Christmas order was missing from my delivery today. Contacted customer service by telephone and was met with total disinterest, being told only to email details of what was missing. No response yet received. Will not be using them again.

I ordered a chicken box as my first ever order and the sausages were replaced with chicken wings - not a great replacement, I spoke to customer services and they weren’t very helpful, borderline rude,

I placed an order on 15th December for delivery on 21st December. Order confirmation and communication about delivery was excellent. Delivery arrived on time and the packaging was excellent. However, we ordered a 1.5kg turkey breast but a 1kg item was delivered. We had not (and still have not) received any communication to advise that the item ordered was not available. I immediately emailed, pointed out the error and asked for the item we ordered to be delivered. I have now received a partial refund to reflect the price difference - but that is not what we wanted or need. I asked for a 1.5kg item we need a1.5kg item, not a 1kg item. So we are now 33% short! Can't get through on their customer service line which doesn't have the option to leave a message. They put the onus on the customer to try again later! I have emailed again to ask someone to give me the courtesy of calling me to let me know why they have let me down, although I don't hold out much hope that they will call. We are only 22 miles away from the farm (a 30 minute drive) - surely this can be resolved by delivering the item ordered in the next 48 hours. My wife is disabled and we cannot just pop out to the shops to get something as a replacement. If this is indicative of their customer service standards, then we won't be using them again and I strongly advise others to avoid.

I ordered butter and cheese for Christmas and it arrived on 16th Dec.The butter was 'best before' 23rd Dec and the cheese was 'use by' 22nd Dec. The cheese ( which was vacuum packed) already had white marks on it. I queried this with customer services who told me that
they were artisan products so I had expect a short shelf life and the white marks were absolutely normal and harmless. I contacted the cheese company directly and they were kind enough to replace the cheese and said that the marks meant that the vacuum was broken. I feel that Pipers Farm tried to fob me off with excuses. I've bought both the cheese and butter on many occasions - always with a much longer shelf life.

I'm so impressed with the packaging. I bought cheese which arrived in a box with fleece surrounding the cheese in a compostable bag and a cool bag which still had ice in it. It arrived when I was told it would be delivered, even though the tracking still said it was in London.
I haven't sampled the cheese yet as its for Christmas, but I'm sure it will be delicious.
Thank you.

DPD had a problem and my parcel was delayed by two days. Liz the customer service manager arranged there and then for another delivery to be in time for Christmas despite it being their most busy time of the year.
Also the best free range and grass fed beef and chicken we ever tried.

I never received my order from DPD. When I entered my postcode, my address appeared automatically, so I selected it to populate the address fields. However, there appears to have been a system glitch that changed the final part of my postcode to Z00. The correct ending of my postcode is 9EP, so this was not something I could have entered accidentally. I did not see this and didn’t expect this to have been changed.

Despite the rest of my address being correct, DPD stated they were unable to locate my property or attempt delivery. As a result, my order was destroyed. Pipers Farm have since only offered a 50% discount on a future order, with no refund, even though the issue was caused by a fault in their system. This company really needs to look at who they use for delivery.

My first time ordering and i never even got to try the meat!

I ordered and was home at time of delivery. Along with my flat number being stated, the building has a working entry system, and no attempt was made to ring my flat or access the lobby. The box was left on the street and was gone shortly after - before I could get to it.

The real issue is not the courier — it’s Pipers Farm’s response.

Customer service chose to defend their delivery partner and state that “protocol was followed,” rather than acknowledge that leaving perishable food unattended on a public street is not acceptable - when no delivery attempt was made. The context of my complaint was ignored entirely.

Instead of accountability, I was advised to manage delivery settings “next time,” despite this being my first order and despite me doing everything reasonably expected as a customer.

They made it clear they My first time ordering and i never even got to try the meat!

I ordered and was home at time of delivery. Along with my flat number being stated, the building has a working entry system, and no attempt was made to ring my flat or access the lobby. The box was left on the street and was gone shortly after - before I could get to it.

The real issue is not the courier — it’s Pipers Farm’s response.

Customer service chose to defend their delivery partner and state that “protocol was followed,” rather than acknowledge that leaving perishable food unattended on a public street is not acceptable - when no delivery attempt was made. The context of my complaint was ignored entirely.

Instead of accountability, I was advised to manage delivery settings “next time,” despite this being my first order and despite me doing everything reasonably expected as a customer. Pipers Farm made it clear they prioritise courier failure over customer experience.

Based on their customer service values, I will go elsewhere

Their products r excellent best beef I have ever bought. I would defiantly recommend pipers farm

Initially, following the day of order, customer service was excellent. Changed my delivery address easily with a quick e mail conversation.

My meat arrived today, pigs in blankets unravelling, so basically looks like a pack of supermarket sausages with a few streaky bacon bits shoved in a bag.,

The stuffing seems to have been shaken alive and looks more like xmas pudding,. Lol

The lamb looks like it is still rolling around on a field in a bag that is about four times too big,. No care with the packaging., I am going away for a few days prior to Xmas hence an accurate delivery date was required, the moment the package arrived i got a text saying that last order date was tomorrow so that screws replacement,. I have rebuilt the pigs in blankets, re packaged the meat, and hopefully rescued the stuffing. Additionally, ordered meat from Waitrose,

Wont be using again and will have an interesting conversation with customer service tomorrow .

I bought a Christmas charcuterie and cheese present for my family in wales. The DPD driver rang me ( Hampshire) for directions. Apparently he was in a flooded area and hoped we could come down in a 4x4 to pick up the parcel. He realised it was food.
In the end he managed to get through the flood and deliver it. So well done Pipers for choosing an excellent delivery company who will go the extra mile, even through a flood. Btw the family were delighted with it - but not eating it before Christmas!!

First order from Pipers Farm. Arrived on time and in environmentally friendly packaging. The products were of a very high standard. So far we have only tasted the faggots. Absolutely delicious , my husband a renowned expert declared the best he had ever eaten. Looking forward to testing the beef, steak and bacon in due course. Pipers will definitely be on my “go to “ list. Very impressed with the quality.

Beautiful product and very fast efficient delivery 🚚

I have used this company a couple of times and the meat has been very good, albeit expensive. Unfortunately, they have a minimum order value of £40.00 on their website. My order came to £36.60. I rang the company who were most unhelpful and flatly refused to come to any arrangement that would enable the order to go through; I even offered to pay the 40p difference to get my order, but they flatly refused to help. They obviously have far too much business it's very diappointing - I won't be using them again.

Quality produce, especially love the beef. Delivery is excellent, you pick the day and dpd give you a 1 hour window. Happy customer.

My local farm shop closed their Christmas orders early this year, leaving us stranded: a rapid search brought our attention to the Pipers Farm online farm shop. Their products looked excellent, offering a wide choice at competitive prices. Ordering was easy, subsequent communication superb, and delivery was accomplished very quickly. The items we ordered were delivered by courier: packaging was terrific, with plentiful padding and ice packs, so the items arrived in wonderful condition. Our DPD courier delivered exactly during the delivery window advised by Pipers Farm. I cannot fault this process. We have yet to sample the products, but attention to detail even included cooking instructions provided by a scan code. I would recommend Pipers Farm, without hesitation.

Wonderful ethics for all their meat and poultry produce. The quality puts all our supermarkets to shame! Huge range to choose from, plus ready meals, (the curries are superb!) cupboard items, recipies etc, etc. Nationwide next day delivery available, arriving 100% frozen solid. What's not to like?! Try them - and return!! ❤️