Excellent customer experience received. Happy to help and provide further information when requested. Kept informed following placing the order and items delivered in line with the expected delivery timescale. Delivery driver polite and helpful.

Can’t fault the staff, quality of material or efficiency of delivery! Would use time and time again

Prompt delivery. Quality of product. Excellent customer service and ease of ordering.

Great choice and helpful materials to help pick the right product.

We wanted a pergola, and it was great to be able to speak to the people at eDecks, gave great advice, and the product were of great quality and accurately cut

Purchased a BBQ shelter and the delivery was excellent and very professional. The quality of the product is very impressive and would certainly purchase again from the business.

Ordered decking boards for a large area of my garden. First of all, the price was amazing compared to other comparable companies. The delivery was well
Communicated and very quick. Driver loaded boards ( over 100) where I asked and was really polite and friendly. The quality of the decking was top notch. Also ordered all the fixings and paint- everything to do the whole project and the outcome looks amazing. Really happy with everything start to finish and couldn’t recommend eDecks enough

A ready to go decking kit with all you need. And it is now built and being used in the garden. Great delivery service too

So easy to order and quick delivery. The delivery driver was absolutely brilliant, very polite and is a credit to your company.

Good timber and rope ,delivery came a day ahead of schedule,polite driver the only poor thing was the free gift ,the 50ft expandable hose, appeared to be very cheap and light weight plastic and the hose had 3 leaks along it when I turned it on , maybe a replacement will work better .I will still continue to use edecks i have used you in the past and the timber has always been good thank you .

My order was only partially delivered, and it took more than two months of repeated follow-ups to receive the remaining parts. Once I began assembling the product, I discovered that two different sizes had been supplied, making it impossible to complete the build.

More than three months after placing the original order, the issue still remains unresolved.

This has been an extremely frustrating experience from start to finish, with one problem after another throughout the process. The lengthy delays, poor communication, and incorrect parts have caused significant inconvenience and additional expense, including having to pay a handyman twice.

Based on my experience, I would not recommend ordering from this company at all.

Another delivery on time, highly recommend great product 👍

Very impressed with both the service and the products from eDecks. Ordering was straightforward, delivery was quick, and everything arrived in perfect condition. The quality of the decking materials exceeded expectations and the driver was friendly and helpful on arrival. Overall, a smooth experience from start to finish and I would happily recommend eDecks to others

Everything went well from order to delivery

Dear Customer Services,

I am writing to formally express my dissatisfaction regarding the BBQ shelter I recently purchased from your company.

From the moment the product arrived, the experience has been extremely disappointing. The delivery was handled poorly, with the components simply left in an unorganised pile on my driveway. This immediately gave a poor impression of the care and quality associated with your products.

Upon inspection, it became apparent that the manufacturing quality was far below what I would reasonably expect. Multiple timber components were incorrectly sized, with some pieces differing by 2–3mm despite clearly being intended as precision-cut parts. In addition, the timber itself is of a very poor standard, containing excessive knots, splits, cracks and other defects throughout a significant proportion of the structure.

The assembly process was equally unacceptable. Your website provides no clear indication that the shelter is supplied virtually component by component and screw by screw. Had this been made clear at the point of sale, I would never have purchased the product. The instructions were difficult to follow, and what should have been a straightforward installation took two people in excess of 10 hours to complete. It is unreasonable to expect the average customer to possess woodworking knowledge or construction experience in order to assemble what is marketed as a domestic garden product.

Having now completed the build, I can honestly say that the finished structure does not reflect the quality portrayed in your marketing images or product description. The overall appearance, fit and finish are disappointing and fail to justify the price paid.

What has further compounded my frustration is your returns policy. Despite receiving a product that falls significantly below expectations, I discovered that returning it would incur a £90 restocking charge. Combined with the practical difficulties of dismantling and repackaging a structure supplied in hundreds of individual components, this creates what feels like an unfair barrier to customers exercising their right to reject a product they are unhappy with.

Overall, this has been one of the most disappointing purchasing experiences I have encountered. The product quality, delivery standards, assembly requirements and returns process have all fallen considerably below what I would expect from a reputable company.

I would appreciate a prompt response explaining how you intend to address these concerns and what resolution you are prepared to offer.

I look forward to hearing from you.

Yours faithfully,
Joseph

ORDER: 17 MAY 26
NO: 546514

Been using eDecks for a few years now and never had a problem, speedy delivery and always seem to have what I'm after in stock. Very happy with the service they provide.

Always excellent service from eDecks & eRoofs with our requirements. We have now used on a number of occasions for various items & although we are not local to their business, their service is consistently reliable & communication for deliveries is excellent.

All staff are knowledgeable & friendly, in particular Nigel who provides great advice for all of their products.

Would recommend this company to anyone looking to source building materials across the UK

Delivered on time very good delivery driver

Very happy, used the online service easy to use.
Was a great choice of products with good prices as I had already checked elsewhere.
The product came on time and the friendly delivery driver was great at putting my stuff where I wanted it.
Great product at a great price. Now just to get my job done. Will be back for my next project eDecks

Bought an atlas gazebo and a bbq shelter. Absolutely brilliant friendly informative staff delivered bang on time driver put it where I wanted it. Built it up on the Friday morning serving burgers to the family Saturday afternoon all had a great time and were asking where I got these from as they wanted them too. I’m now garden party capital of our street . Top seller thank you Kennings and all the staff.