Materiale pessimo
La borsa che ho comprato è bellissima esteticamente, peccato che il materiale sia davvero pessimo. Ce l’ho da soltanto 4 giorni e si sta già sgretolando. Peccato perché così belle esteticamente non se ne trovano.
Risposta di Ecosusi
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the material of your bag did not meet your expectations—this is not the level of quality we aim to deliver at ECOSUSI. While we’re glad you loved the design, we completely understand your frustration with the durability, and we sincerely apologize.
To make things right for you:
Please email your order details and photos to service@ecosusi.com, and our team will do their best to solve your problem
Here’s what we’re doing to improve:
✓ We are checking this batch of bags for quality issues.
✓ Our design and production teams are working on better materials for this style.
✓ We’ll be more transparent about our materials and quality standards moving forward.
Your feedback helps us do better, and we truly appreciate your honesty. Thank you for giving us the chance to make things right.
