eComfort.com Recensioni 2.202

Ecomfort sent us a wrong boiler and all they can do is give me 500 dollars in credit toward a steam boiler this is what we asked for.we can't use it and it's getting cold in Michigan they have my money that all they wanted. customer service is the worst 16 email from me to them run away from ecomfort.we have a hot water boiler brand new and cant use it. Let me frist thank you for getting back to me your expert that ask me what kind of boiler i had know it was a steam boiler sent gim pictures and BTU of the boiler on my home your expert know i needed a steam boiler your online pictures? Were hot water boiler your expert didn't take a look at his notes about what i was replacing because if the time it took for me to get back to him he had the pictures not the right info no time was i ask about my installer his certificate no. Was sent with the warranty claim form if you ask before we paid for the boiler to make sure of the safety of the DIY person as for the installing and working boiler it never worked borad lights showed that it was not working if it would have work we my not be have this talk our home would be gone so you need to ask your Expert BOB about or first conversation and what i needed maybe he will laugh at you like he did me do you guys have our frist conversation??? you said you record everything thing so you should have it make sure your expert can show you that

I have been meaning to post a review on eComfort for awhile now. I wanted to thank them for their assistance getting us up and running again after a very damaging hail storm. We had a couple of snafus with the process but they have a very integrity driven business and I believe they will always help and do what is right for the client. We look forward to being clients for years to come and appreciate their dedication to quality work.

Product showed up late and missing parts.
UPDATE: They have found a missing box at the shipper warehouse and are attempting another delivery today. The four other boxes that are missing are being shipped overnight. It seems they now believe my story that items were missing. Will update later.
UPDATE: The items were found at the shippers warehouse. The bill of lading was wrong, 5 of the items were placed in the same box so missing box made item count wrong. Replacements are also on the way(overnight), was told to go ahead and keep those as well.
Supervisor Sherry was fantastic, she cared about my situation and looked into it promptly.
I will buy from them again, just make the driver wait, while I check everything for damage and content, refuse if not perfect.
Thanks again Sherry, installing tomorrow!

I received prompt and efficient service. The heater was shipped on time and was in good condition. Thank you. Greg

3 chat technical questions answered within 24 hours. ! live talk. Order was easy, courteous, knowleagable, helpful, and shipped on time. It makes life easier when this all happens, Your company does what it is meant to do on line sell your product. Tony

Very satisfied

very helpful on phone quick delivery of part

What a great experience to do business with you. Good service and not trying to sell you a whole bunch of crap you don't need.

I received my order in 2 days and it was just what I expected.
Thanks

Polite and knowledgeable from customer service to the delivory driver. When you are dealing with an item that is priced the same across the online marketplace you have to do something to standout from the crowd.

The Mitsubishi mini-split filters I need eComfort.com carries which made
it very convenient. I received them quickly. I wish there were options that made shipping more economical.

This was the easiest thing I have fixed around the house ever. Anyone could do this.

products good and service good

05OCT16 3:00PM PARTS ORDERED, PAID $60 FOR OVERNIGHT SHIPPING, DELIVERY PROMISED ON 06OCT16 BY 3PM FROM JARED

06OCT16 3PM BOB SAYS THERE IS NO ONE IN WAREHOUSE TO CHECK STATUS
060CT16 4PM ROBERT CLAIMS FEDEX PICKED UP PACKAGE 05OCT16 AND IS WAITING ON STATUS UPDATE

07OCT16 JEFF TELLS ME FEDEX HAS LOST THE PACKAGE

07OCT16 4:30PM, I CONTACT FEDEX WITH ORIGINAL TRACKING NUMBER, FEDEX TELLS ME PACKAGE WAS SHIPPED THURSDAY (NOT WEDNESDAY AS PROMISED)

CHARGED $60 FOR OVERNIGHT SHIPPING ON AN ORDER THAT WAS SENT LATE AND RECEIVED 5 DAYS AFTER ORDER, THAN TRYING TO COVER UP FOR THEIR MISTAKE BY BLAMING SHIPPER.

WHEN I ASKED IF PACKAGE WAS ACTUALLY SHIPPED WEDNESDAY 05OCT16 AS PROMISED, THEY BLAMED FEDEX FOR LOSING THE SHIPMENT..

I have not received my boiler as of today. I don't have a complete opinion.

Two orders so far and service was great and products were shipped promptly.

First shipment of kerdi board arrived pretty damaged. New product was shipped out promptly and better packaged, arrived safe the second time. A little delay to my project but overall would deal with again.

The cost savings vs. buying from the local supplier was worth the work.

heater was easy to find and purchase. Could not find any accessories to go with this unit. Received in excellent condition and within a reasonable time.

no notice of shipment or estimate of delivery date

I have sent 3 requests for an update on an order I placed two weeks ago that was showing in stock this is the same issue I had with one of the competitors after 3 weeks they replied it was no longer available I'm hoping this journey doesn't lead to the same dead end destination. There has been no status update no one has told me anything I placed the order within minutes I got an order completed a few minutes after that status processing and two weeks later its still processing. .....