I called this morning and spoke to a charming man who arranged an emergency call out for my two blocked sinks. Another friendly and helpful man arrived a couple of hours later and quickly unblocked bo... Leggi di più
Sede
Cambia sedeEdison Road, Unit 8 Watermill Business Centre, EN3 7XF Enfield, England, GB
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I had a service carried out by one of the most professional,mannered and kind engineer in this company called Andren, he not only sort out the issue but fixed everything with knowledge and experience.... Leggi di più
L'azienda ha risposto
Gary was excellent . He communicated clearly, was very kind, clearly competent and efficient at the job giving us lots of knowledge about the issues we enquired about. Highly recommend and very gratef... Leggi di più
Came next day, very efficient service from George who managed in an hour what another plumber failed to do in four hours. If you have a blockage don’t call a plumber call a drainage expert.
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Dettagli dell'azienda
Scritti dall'azienda
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Informazioni di contatto
Edison Road, Unit 8 Watermill Business Centre, EN3 7XF, Enfield, England, Regno Unito
- 0208 003 0849
4,6
Eccellente
445 recensioni
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Extremely poor communication and unprofessional service
I had an appointment with Dyno-Rod and was told I’d receive a call 30–60 minutes before the engineer’s arrival. Instead, the engineer showed up unannounced and claimed to have called me only once upon arrival — my phone didn’t ring, and no voicemail or text was left. His arrival is clearly recorded on our smart door camera.
My wife, who was at work, spoke to him through the smart camera and asked him to wait while she contacted me, but he left without any follow-up or message. I had made time for the visit and received no courtesy at all.
I called the office to understand what happened and was met with a defensive attitude. I tried again later, hoping for better support, but encountered the same dismissive response.
The lack of communication, failure to follow their own procedures, and poor customer service were incredibly frustrating. I expected better from a company like Dyno-Rod.
2 maggio 2025
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Risposta di Dyno-Rod - North West London
We understand your frustration with the recent experience you had with our service. We strive to provide excellent customer service and are disappointed to hear that our communication fell short of your expectations.
We value your feedback and will use it to improve our processes. I can see you have an open complaint with us and in contact ith the operations manager.
Worth every Penny
Worth every Penny. I could have purchased a pressure washer and drain clearing kit but that would have only done half the job at double the price if I was lucky. Dyno-Rod where very thorough and removed a lot of tree-roots and debris including some bits of bricks and tiles then pressure washed the entire drainage system until it was absolutely clear can't thank them enough. Would I recommend them yes absolutely, they know there stuff and have the right kit.
1 maggio 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind review! We're thrilled to hear that you were so impressed with our service. It's fantastic to know that our team's expertise and thoroughness made such a positive impact on your drainage system. We take pride in providing comprehensive solutions that go beyond just a quick fix, and we're glad you found our approach to be both effective and cost-efficient. We appreciate your recommendation and will continue to strive for excellence in all our services.
I hate leaving bad reviews
I hate leaving bad reviews, but we have a contract with British Gas who outsource plumbing to Dyno-Rod and on the two occasions I've had to call them out, they've turned up, scratched their heads, made excuses and then spent more time writing up their reports than doing any work (20 minutes last time, after telling me there was nothing he could do.) He then sat in his van for a further 15 minutes before leaving. Disappointing. From the moment they arrived, it was clear they had no intention of working. Such a shame.
21 febbraio 2025
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Risposta di Dyno-Rod - North West London
Thanks for passing over the details, This post has been added to Dyno rod drains page instead of Dyno plumbing, I have made them aware of your feedback.
Guy that came was very good and knew…
Guy that came was very good and knew his stuff.
26 aprile 2025
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Risposta di Dyno-Rod - North West London
We appreciate you taking the time to share your positive feedback. We're glad to hear that you had a good experience with our service.
Blocked main drain
Blocked main drain - took their chap (Aaron) 4 hours of seriously hard work to clear (verified, as I was with him the majority of the time). Lovely chap and recommend wholeheartedly. Cleared up afterwards (don’t ask !!!).
23 aprile 2025
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Risposta di Dyno-Rod - North West London
We appreciate your kind words about Aaron and the service he provided. We're glad you found him to be a lovely chap and that he was able to clear your blocked drain. We're also pleased to hear that he cleaned up afterwards, even if it was a challenging task. We strive to provide excellent customer service and appreciate your positive feedback.
Efficient service
Extremely happy with the service today. Easy to book an appt online. Dave cleared the blockage in our waste water outflow pipe. He checked all the other outflow pipes as well. Would definitely use this company again.
23 aprile 2025
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Risposta di Dyno-Rod - North West London
Thank you for taking the time to leave us a review. We are delighted to hear that you were happy with the service provided. We are proud of our team's commitment to delivering high-quality service, and your feedback is a great encouragement to us. We hope you would consider using us again should the need arise.
What a fantastic service
What a fantastic service! From the outset Dyno were fabulous, the woman on the phone really helped as I was in a panic and got someone to us quickly. The man that came quickly identified the problem and sorted it within about 20 minutes. I can’t recommend Dyno highly enough!
10 aprile 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind words. We are delighted to hear that you had such a positive experience with our service. We strive to provide our customers with the best possible service and it is rewarding to know that we were able to help you during a stressful time. We are glad that our technician was able to quickly identify and resolve the issue.
Highly recommended
Very quick to respond and get the job done.
Our engineer Patrick Duffy was extremely professional and friendly.
100% happy with the service
10 aprile 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind words! We are delighted to hear that you were happy with the service you received and that the engineer impressed you with their professionalism and friendliness. We appreciate you taking the time to leave a review.
Would recommend.
Had a blockage in the waste pipe which caused problems in the bathroom come out within a few hours and sorted the issue quickly despite being out of hours.
Polite and respectful, wiped feet at door before coming in.
8 aprile 2025
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Risposta di Dyno-Rod - North West London
We appreciate your kind words and are glad to hear that our team was able to resolve the issue quickly and efficiently, even outside of regular hours. We strive to provide prompt and reliable service, and we're pleased that our technician demonstrated professionalism and respect by wiping their feet at the door. Thank you for choosing our services.
Superb service
Superb service. I called Dyno-Rod and within 2 hours the Plumber had arrived to unblock our toilets.
David was polite and very professional. The work was carried out fast and the area was left spotless.
A massive thank you to David
3 aprile 2025
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Risposta di Dyno-Rod - North West London
Thank you for taking the time to leave us a review. We are thrilled to hear that you were happy with the service provided. We are proud of our team's commitment to delivering high-quality service, and your feedback is a great encouragement to us. We will share your feedback with the team.
Ryan called ahead of time
Ryan called ahead of time, was super polite and helpful. Solved the issue without fuss.
2nd time I’ve used Dyno, have been 5 stars each time.
28 marzo 2025
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Risposta di Dyno-Rod - North West London
We appreciate your kind words and are thrilled to hear about your positive experience with Ryan. We strive to provide exceptional customer service and are glad that Ryan was able to resolve your issue efficiently. Thank you for choosing our company and for your continued support.
Very pleased with the assistance…
Very pleased with the assistance provided by Patrick. He solved the issue and I’m very grateful for his help.
25 marzo 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind words. We are delighted to hear that you were happy with the service you received and that you found our technician to be helpful. We strive to provide our customers with the best possible experience and your feedback is greatly appreciated.
Mitchell was really helpful when…
Mitchell was really helpful when visiting my property today! Really informative and fixed the issue straight away!
19 marzo 2025
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Risposta di Dyno-Rod - North West London
We are delighted to hear about your positive experience. We appreciate you taking the time to share your feedback. We strive to provide excellent service and it's wonderful to know that Mitchell was able to assist you effectively.
Excellent service..
Got a txt that the engineer was scheduled to turn up 8 -6 , which he did just after 12 - asked me exactly what the problem was and explained in precise details how the drainage system actually worked !! , even managed to pinpoint the cause of damp in the bedroom- a broken underground pipe and told me how to fix it - and he managed to check and unblock 2 of the five drains in my property ,the other 3 were fine . Will definitely use this company again as he did exactly what I asked for and more ..
14 marzo 2025
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Risposta di Dyno-Rod - North West London
We appreciate you taking the time to share your experience. It sounds like you had a very positive interaction with our engineer. We are glad that he was able to identify the cause of the damp in your bedroom and provide you with helpful information on how to fix it. We are also pleased to hear that he was able to check and unblock two of your drains. We strive to provide our customers with excellent service and are happy to hear that you were satisfied with the work performed.
We had an engineer called Luke arrive…
We had an engineer called Luke arrive to help with our blocked outdoor drains. It was a tricky job (previous owners had built over the manhole) but Luke was brilliant. Talked through options, solved the issue without extra charges and managed to avoid making a mess. Would recommend. Thanks!
10 marzo 2025
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Risposta di Dyno-Rod - North West London
Thank you for taking the time to leave a review. We are glad to hear that our engineer was able to resolve your blocked drain issue. We appreciate your kind words about Luke's professionalism and his ability to find a solution without additional charges. We strive to provide excellent service and your feedback is valuable to us.
Risposta di Dyno-Rod - North West London
Thank you for your kind words. We appreciate your feedback and are glad you had a positive experience.
Not all heros wear capes
Our school needed a hero and dyno rod sent one. 3 inspector chambers and 9 toilets all overflowing, Conner arrived very quickly he was extremely professional and polite throughout. Not only did he unblock and rectify the problem he also left the area spotless.
12 marzo 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind words and for taking the time to leave us a 5-star review. We are thrilled to hear that you were happy with the service you received. We are dedicated to providing excellent customer service and are pleased that our team member was able to exceed your expectations. We appreciate your feedback and are grateful for your business.
Patrick was a star and unblocked our…
Patrick was a star and unblocked our really horrible backed up drain running under the house - he even found large concrete lumps in it and removed them! Can’t thank him enough. Just in time as man hole was about to start over flowing into garden ! Thank you !
13 marzo 2025
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Risposta di Dyno-Rod - North West London
We are so glad to hear that Patrick was able to help you with your drain issue. It sounds like he went above and beyond to resolve the problem quickly and efficiently. We appreciate your kind words and are happy to hear that Patrick's efforts prevented further damage to your property.
We had a blocked kitchen waste pipe
We had a blocked kitchen waste pipe, making the sink, washing machine, and dishwasher all back up [very messy and stressful]! Jamie, from Dyno Rod, attended twice and got everything clear and running smoothly again, and we're very grateful for it. A professional and friendly service, explains everything, and even tidies up at the end. Highly recommended. Thanks Jamie.
5 marzo 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind review. We are delighted to hear that you were happy with the service you received from our team. We understand how stressful a blocked drain can be, and we are glad that Jamie was able to resolve the issue quickly and efficiently. We appreciate you taking the time to share your positive experience.
Efficient, kind, good value.
I had a blocked kitchen sink and the DynoRod plumber was amazing. Neat , efficient, explained everything nicely and was very kind. Came the same day. Definitely recommend
27 febbraio 2025
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Risposta di Dyno-Rod - North West London
Thank you for your kind words! We're delighted to hear that you had such a positive experience. We appreciate your feedback and are glad you were impressed with our plumber's professionalism and helpfulness.
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