Dyno-Rod - North East Recensioni 1.110

After suspecting something not right with the drains at my house I phoned Dyno-Rod. The engineer, Wayne, arrived at my house very promptly, and discovered a blockage. He worked very quickly and efficently and thankfully cleared the problem in a short time. I would certainly have no hesitation recommending Dyno-Rod to anyone needing drains unblocked. Thank you to Wayne and to the team at Dyno-Rod.

If there were 10 stars for this review it would go without saying. An ongoing saga of accountability for repairing a drain outside my home which is on a public footpath. Dyno Rod NE attended in February to free all drains surrounding property however one drain they were unable to address on public footpath, they advised to call Northumbrian Water. Northumbrian water were dismissive it was not their responsibility it was a private dwelling of one not multiple! 2 months on still trying to repair the drain I referred back to dyno rod who were willing to review the drain case once again for me as I was looking to get it repaired having been told it was my responsibility by Northumbrian Water. Within a few hours Graham The operations Manager had identified because they could not repair due to it being on a public footpath and Northumbrian water had already dismissed any accountability for it, he followed up calling local council Stanley who also were not taking responsibility for the drain, but gave a number to call, he then contacted further departments until Building Control at Durham County Council finally concluded their responsibility to repair/ replace the damaged drain. This which I have been managing for several years under the misguidance it was my responsibility!
And Still Not being able to repair it!
It transpires;
I dont need to, its not mine to do so!
Graham sorted that quandry out for me today and secured a track and code reference for the work services, reported to DCC for them to attend to it.
Call 03000 26 0000 if you have any drains on public footpaths that you need repairing dont be misguided by water boards.

Thank you so much Graham Operations Manager NE, in a world where nothing gets done: efficiently or effectively where noone takes any accountability, and normally becomes a deadend call; with grace and favour you have smashed all standards out of this world for me today.

You have restored my faith in lets get the job sorted attitude with an accountable result and it wasnt even your responsibility.

So I am forever grateful.

Fingers crossed the council will complete their work services without any time wasting follow ups.

Hip Hip Hooray to Graham The Operations Manager at Dyno Rod NE.
Awesome! I feel I have a victory today in a long list of other ongoing forever ongoing admins from other avenues.
Graham You are the man!
Get in!
And Thank you so much.

Scott visited to replace a radiator, his manner was nice and I felt as ease with him in my home. He was efficient and did a great job .. thanks Scott

Efficient repair carried out by two great professional and friendly engineers. Very clean and tidy workmanship. I would recommend Dynorod for any drain repairs.

The operative was very pleasant and friendly. He arrived promptly and cleared the drains very quickly and efficiently.

Barry the plumber called within 20 mins of initial request and arrived 25 mins later.
He cleared the blockage very quickly and power flushed the pipes.
He was so very understanding and pleasant.
Thank you Barry

Very helpful straight away from the phone call. The gentleman turned up within 1hour of the call and sorted the problem straight away. Would recommend them.

Excellent. No issues.
Worth every penny.
Nice lad completed the work and gave ongoing advise to prevent further issues.

Wayne was very thorough, knew what he was doing, and gave us good advice. He was friendly and helpful. Not cheap, but money well spent for peace of mind.

Had an issue with blocked drains. The guys were really thorough and made sure everything was running smoothly before they left. Really friendly and helpful. Thank you.

Arrived on time having called to let me know he was on his way. Very knowledgeable, quickly identified and resolved the issue. Highly recommended.

Super fast service for blocked exterior drain. Barry arrived within 30 minutes of call. Professional and friendly. Quickly rectified problem. Would definitely recommend

Carl Simpson has completed my Tap Issue in my Kitchen today Excellent service
He rang 10 mins ahead of his visit he was very friendly and explained the problem
Very impressed 100%
Joan Gibson

Had a visit today to investigate two drains. Quick service and advice given following the investigation.

Would definitely use again if I have other issues

I booked in with Dyno Rod through my builders reccomendation.He mentioned it was the best company around and dont use anyone else.To be honest I didnt check for reviews which I always do and went ahead.
I am soo pleased with the service I received from the first point of contact to the wonderful Wayne coming to do the job.He was very professional and respectful of my home while carrying out the work.Job done and everything back to normal.Thankyou Wayne for the fab work and Dyno Rod for a fabulous service

Had an outside blocked drain. Wayne was very prompt, helpful and friendly. Identified the problem straight away and sorted it. Thanks Wayne.

The engineer did a really good job he checked and cleaned all my drains and made sure all my outlets were clear including my stack pipes leading to my toilet. But everything has now been cleared

Rang when he was coming he was there in sixteen minutes really helpful and friendly and the woman on the phone was really helpful and nice I would recommend this company if anyone needs any work doing.

I am well impressed with the service I have received from Dyno-Rod North East.

Both of the engineers, Alex and Kris, were amazing! They were solutions focused and they sorted my problem. Plus, they were, both, friendly and helpful. Alex asked for assistance from Kris, and that assistance proved pivotal. Alex’s judgment was sound, and he facilitated a positive solution.

Thank you Dyno-Rod North East, and thank you, in particular, to Alex and Kris for a job well done!

I would recommend Dyno-Rod North East for the excellent standard of their work and for their excellent customer service,

Thank you!

Good communication between Keith and myself. He called to say he was on his way and gave an ETA, explained what would happen, cost of the survey and full process. He was very polite and talked me through everything that was happening, showing me what he was looking at through the camera and gave us peace of mind that all was ok whilst waiting for the report to come through. Would highly recommend.