5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single ord... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Duke clothing very good and items like the cotton oxford shirts are of the highest quality at low prices, being a big man clothes hard come by, if you tuck in your shirts / T-shirts you need length... Leggi di più
L'azienda ha risposto
Every time I have had any transaction with Duke Direct Menswear it’s always gone smoothly. The products always fit as they should & the quality of workmanship in the making of the garments are fantast... Leggi di più
L'azienda ha risposto
The callback when it was noticed that one of the items i ordered did not match the previous ones and that someone took the time to ask the question that prevented me from having ordered the wrong size... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento per taglie forti
- anche in
- Negozio di abbigliamento
- Negozio di jeans
- Negozio di smoking
- Negozio di t-shirt
Scritti dall'azienda
Welcome to Duke Direct Menswear. Market leaders in Regular sizes, Kingsize sizes and Tall Mens sizes. Offering Same Day Dispatch & Free UK Delivery. Shopping for Basics, Denim, Printed T-shirts, Shorts, Casual Shirts, Footwear? We’ve got it all, step this way.....
Informazioni di contatto
Regno Unito
- www.dukedirect.co.uk
4,5
Eccellente
140 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the speed of delivery.
We appreciate your custom and look forward to serving you again.
Awful experience ordered a short leg…
Awful experience ordered a short leg and regular turned up paid next day delivery to
1 settembre 2023
Non scritta su invito
Risposta di Duke Direct Menswear
As per our phonecall yesterday please accept our sincere apologies for the shipping error. We will of course fully refund the cost of the item plus all postage costs upon receipt of the returned item.
Apologies once again.
Highly Recommended
I have worn my favourite grey D555 fleece for many years, it is still in decent condition. The new black fleece arrived in good time, though totally different it is of equal quality and fits perfectly. Now I have 2 quality hooded fleeces. Highly recommended.
21 agosto 2023
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase. Thank you for coming back to us.
We appreciate your custom and look forward to serving you again
Good experience but the web site could be better
It was a bit hard to find what I wanted on the web site, I had to get help from the company to find it. Other than that it was a really good experience.
28 luglio 2023
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase. We are currently in the process of upgrading the website, so this should make the process smoother for you.
We appreciate your custom and look forward to serving you again.
Great service really helpful with…
Great service really helpful with helping me get the correct size after 3 attempts.
26 luglio 2023
Risposta di Duke Direct Menswear
Hi Steve,
Thank you for your review. So pleased to hear you were happy with your purchase and we were able to get the right size for you in the end.
We appreciate your custom and look forward to serving you again.
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
Awesome quality and great customer…
Awesome quality and great customer service. Thanks again for sorting out my mistake.
16 luglio 2023
Risposta di Duke Direct Menswear
Thank you Mark for a such a great review, so pleased we were able to get you the right size in the end.
We appreciate your custom and look forward to serving you again.
Unable to complete purchases due to…
Unable to complete purchases due to problems with payment page unable to enter security numbers
20 luglio 2023
Risposta di Duke Direct Menswear
Hi Eric, Thanks for your message. It looks like your order has not been completed, it is pending payment. Please could I ask you to try again, everything apprears to be working fine. Or I can send you a paypal request. I will send you an email too.
Please accept my sincere apologies for any inconvenience.
Thank you.
Size differences .....
Everything good other than the fact that I ordered the wrong size out of my ignorance. I assumed that XXL is the same size as 2XL and I now know, after checking, it is not. 2XL is my size so the XXL that I ordered, and received, is too small. At the time I ordered, 2XL's were not in abundance !
I have six or seven Duke 555 tops and shorts and I must say that they are true to size and I find reliable.
I would like to give five stars but it is not made clear enough for me about this size difference.
I will still be buying this brand.
28 giugno 2023
Risposta di Duke Direct Menswear
Hi Roger,
Thanks for your review - much appreciated.
Many retailers specialise in just plus size clothing, we stock both regular mens sizes (S-XXL) and Kingsize sizes (2XL-10XL). When a brand offers both, this is the only way they differentiate between the two. We also hope our size guide on the website assists with the selection.
We appreciate your custom and look forward to serving you again.
Thank you
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the delivery.
We appreciate your custom and look forward to serving you again.
Great product combined with fair prices…
Great product combined with fair prices and excellent service.
29 giugno 2023
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We appreciate your custom and look forward to serving you again.
Awesome,service+free delivery.
25 giugno 2023
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
Amazing Customer Services - Clothing 10/10
honestly, I was amazed by the customer service from the team at Duke Direct, I ordered a good number of items, which I loved, and returned the items I did not need do to sizing, as I ordered a few different sizes, I returned them, but parcel force delivered them to the wrong address, and did not leave a calling card, so I contacted them and I could not believe how above and beyond the team went to resolve the issue, along with informing me every step of the way, I don't leave reviews normally but I had to leave a review to let everyone know, they was 10/10 on customer services.
keep up the amazing work.
15 giugno 2023
Non scritta su invito
Risposta di Duke Direct Menswear
Thank you Omer, I know we have been going back and fourth with this. I really appreciate your patience. So pleased to hear the items fit well and I really appreciate your custom and review.
Look forward to being able to serve you again.
Everything was spot on
Everything was spot on. From ordering, payment, shipping time, expedience, everything.
14 giugno 2023
Risposta di Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
worst experience ever!!!
Worst experience ever!!!
You're lying!!!
I never, never received the order!!!
The order was seized by customs!!!
Your attempted tax evasion has been reported to the authorities!!!
Give me back the money you stole me!!!
24 maggio 2023
Risposta di Duke Direct Menswear
This is an unfair comment. Please can you contact me to discuss further. I see your order was placed early May and delivered on the 22nd May. If it is the delivery time that was slow, please understand there is a slightly longer process now for EU orders with first standard shipping and then customs since Brexit. Thank you for your understanding.
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!! I wish I had read these reviews before I ordered from them. I ordered a pair of jeans but they never arrived. Countless efforts to contact the company over the last few weeks have been ignored, so I presume that they have no intention of sending me the jeans. I can only hope that I will be able to get a refund either by Paypal or through my credit card. Companies like this should be prosecuted!!
6 aprile 2023
Non scritta su invito
Risposta di Duke Direct Menswear
We can always be contacted via email or phone. If a call is not answered straight away, please leave a voicemail and we will get back to you as soon as possible with your order details in front of us for prompt action.
Rip Off Seller
I ordered a pair of jeans for my partner for Christmas. Exact same make/model number/size as a pair he already has. The pair sent were massively bigger than the original pair that he has. I have contacted the seller Duke Direct via mobile number (not answering) and via WhatsApp and she has read my message, but is not responding. Do not buy from this person.
4 gennaio 2023
Non scritta su invito
Risposta di Duke Direct Menswear
Thank you for your review. We look into each review carefully and understand your frustration and we will make the appropriate measures to stop anything like this happen moving forward.
Avoid Avoid Avoid
Ordered some trousers stated as in stock 3 - 5 day delivery on 2nd November. Have still not received the goods and despite multiple emails no answers. Am now going through paypal to try and get my money back. Save yourself the time and effort buy from somewhere else!
2 novembre 2022
Non scritta su invito
Risposta di Duke Direct Menswear
Royal Mail postal strikes before the busy Christmas resulted in several delays. Please accept our sincere apologies.
Completely ripped off
Completely ripped off .
I order two shirts they said one our of stock but not advertised as out of stock. They took my money for it I can't get through in the phone or email. Terrible company need reporting to eBay and trading standards .still haven't got my money back as the is no way of contacting them.
1 settembre 2021
Non scritta su invito
Risposta di Duke Direct Menswear
It appears your order was placed on Ebay with another retailer and not our website. Please leave feedback on your ebay purchase.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.