Dudley Building Society Recensioni 45

Set up a 120 day savings pass book account by post and with phone help. Withdrew money during the duration of the account. When I sent off the pass book first class post it must have been actioned the day they got it, because I recieced the pass book back with just one day inbetween sending and recieving. Had a reason to phone 3 times. They were unfailingly helpful and polite on the phone, even after the account had been closed.

Had to contact Dudley BS today as I had forgotten all my login details and hadn't funded the account. Rang their customer services and the person I spoke to was excellent and really helpful. She talked me through getting back on line with them and all works well. Interest rates not the best but not the worst.

Sent message at 8:04 am Wednesday to close account (as I was told to do). By same time next day no action taken. Had to ring again

Getting online is very laborious with too much security - need customer ID, password, special word, then SMS code - a bit overkill. Not even the option of an email code rather than SMS which would make things easier. Customer agent said it was required as 2FA. This is 3FA not 2FA. Account has been closed but, unlike other banks and building societies, all access is lost and cannot check anything. Simply says Access denied for security reasons. Without having been told the account had been closed that sets off alarm bells.

Sadly Dudley BS is let down by archaic systems and procedures which come nowhere near meeting the needs of today. There are no excuses as smaller building societies can and do achieve a much higher service and far better online performance including withdrawals in 2 hours (not 6pm next working day like this lot). I will not be using them again.

I had monthly interest account but nowhere does it say when interest is paid - last day or first day of month, anniversary of first deposit or opening the account

First class service. I recently opened a £500 per month 5% Regular Saver by post. I live in Scotland. I posted the application & cheque first class at about 3pm on a weekday. Two days later (also weekdays), I received the Passbook back via post (posted first class). The account was open & the cheque cashed. It would have been impossible for the service to have been any quicker.

I don't really know where to start with DBS - it's been one heck of a ride! They've narrowly avoided getting a one star rating only because the mortgage did actually complete in the end. Regrettably we were directed to Dudley by our broker due the fact that we were applying for an ex-pat mortgage, and this lender was our only option (apparently). Literally all the issues that have been raised by previous reviewers happened to us also. It was almost like looking into the future when I made the mistake of first reading the reviews part way through the application process.

I don't want to be unnecessarily negative throughout this review as I believe that criticism should be constructive, and I will say that once the mortgage had actually completed, dealing with the lovely ladies in customer service was a joy and they are super efficient. Unfortunately though, that is where the positivity ended with our experience. The whole underwriting process is excruciatingly slow, and enormously frustrating. As previous reviewers have alluded to, the same paperwork is asked for over and over again and each time this is provided or a question answered, it's then a case of waiting another 9 working days for DBS to respond to that. On top of that we got to the point of the mortgage offer finally being issued, only then for DBS to drop the bombshell that our Solicitor was not on their panel of approved conveyancers. I mean really, two months into the under-writing process and you only pick this up then?? This not only cost us an extra £600 in legal fees, but caused an inordinate amount of stress (as the vendors were threatening to pull out thanks to all the delays), and delayed the overall completion process. Dudley Building Society if you are reading this, I urge you to take a good long hard look at where improvements can be made with your under-writing process. I'm sorry to say that we didn't feel looked after by you.

In summary: if you are looking to apply for a mortgage with DBS be prepared for your patience to be tested to the max!!

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs.

The communication from Dudley Building society is top class. They are friendly and responsive and really helpful. I feel so happy to be saving with an institution that really does care about its customers. I am very happy to have my money with Dudley. Any query or problem is dealt with almost instantly and I could not ask for any more from these wonderful people.

They are very slow, they change the goal posts.
Service standards aren't adhered to.
Expect long drawn out process, if you venture this way.

After 15 months of providing Dudley with all the documents they wanted through my broker not to mention the stress and trauma of resubmitting documents because Dudley kept asking for the same documents to be submitted over and over. Ended up with an offer lower than stated on AIP and at a very high interest. Decided to step away and refuse the poor offer as well as calculate our losses that we incurred through admin fees and cost of valuation. Thank god we didn't pay for any surveys on the house. Overall a lesson learnt. Stay away from this bank. They will mess you up so badly. whilst you chase up your broker for info and on the other hand try and reassure the seller that you are still buying their property. Realistically how long will a seller wait before putting their house back on the market! It's common sense, mortgages shouldn't take over a year. Dudley makes false promises of low deposits by offering an AIP and traps customers into paying admin fees etc for a never ending process from hell. I still get nightmares!

I had the misfortune to be guided to the Dudley Building Society by a mortgage broker who failed to disclose their poor reputation in the market. I own a flat in London and I was simply looking for a small top up to my mortgage on a flat that has been rented consistently for 30 years at premium rates. Whilst this should have been a straight forward exercise, Dudley were shockingly slow and continually demanded an increasing amount of information. After two months,I advised them I no longer wanted to proceed. This is a tin pot small northern English Building Society who employ underwriters from a different era with no customer service skills

At a time when mortgage payments are sky high, the Dudley Building Society choose to not apply the Bank of England’s August 2024 rate drop and have no plans to for customers on their SVR. Shame on you Dudley Building Society! Making money off customer’s who could really use that drop when they have had months of pain. Unethical!!

Applied for mortgage to buy a re possession property (28days to complete) on 06.07.2024, was asked for various paper work, which were all supplied, after 10 days kept asking for more, i supplied with more. In the meantime my solicitors have completed searches contracts tr2 etc it's now almost September still no offer for mortgage, even though I was told valuation report was completed On the 27th August.

I have now been told sellers been offered higher and I got match it in order to still go ahead with transaction. Dudley don't deal with clients directly only through brokers which is probably why they can take longer as they only answer to brokers and don't deal with consumer complaints directly.

I will definitely advise people to search elsewhere if they are in a hurry to purchase

This society decided some years ago that it would destroy its mortgage customers' property title deeds. It did so without even contacting them. I discovered that the deeds to my approx 200-year-old property had been destroyed by the Dudley. These are gone for ever. If you have a mortgage with this outfit, you may like to enquire about your own property title deeds.

Setting up mortgage was an absolute nightmare but their product was best for my needs so carried on. They kept asking for more and more documents in dribs and drabs which were provided same day but only looked at 3 days later. It seems they expected money from a fixed rate investment to be repaid into my current account and stay there not earing interest so when it went out again to an interest bearing account they wanted to see that account (3 days later as mentioned above). In total they must have had 40 documents.
They scraped a 2 star because paying off the mortgage went smoothly.

I have been a customer with Dudley Building Society for over 30 years and although I have a number of minor unsatisfactory incidents, the incident I encountered recently has left me upset and extremely disappointed in the building society and it’s services (or lack of services in this case).

My Father recently passed away and his estate had to be divided up between myself and my three siblings. My eldest sister, who was in charge of his affairs, wrote me a cheque for my share and I submitted it into my account at the Dudley Building Society. The cashier told me the cheque was ok and the designated amount would appear in my book.

One or two days after paying in the cheque, I received a telephone call from the same cashier I had previously seen in the branch to say that the cheque had been returned to my sisters account as it was not signed in accordance with the mandate. A few days after this, I received a letter containing the exact same information she had relayed to me, with the added information that I would receive a charge of £12.00. I phoned my branch to query the charge and I was told that it was incurred as an admin fee for sending the letter. I became unhappy at this point because I was being charged for receiving a letter which contained the exact same information I had been given a few days prior.

I complained about the charge as I felt it was unfair and unnecessary to send a letter when I had already been informed of the cheque not clearing and the cashier agreed to speak to the finance department but with no success. They refused to waive the fee. In addition, it was not made clear as to why the cheque hadn’t been accepted. My sister checked with her bank but they confirmed the issue wasn’t their side so it would have been helpful to know the issue from the DBS.

As the cheque hadn’t been accepted, I was advised to ask my sister to send the money via bank transfer. I was told to use a roll number but then told it may not work. I was not given any solid information which has meant the sending/receiving of this money has been delayed significantly.

No sympathy or understanding was given by the DBS and considering I have been a loyal customer with DBS for over 30 years, I was shocked at the service being given. It seemed as though it was too much trouble for them to help me and a huge reluctancy on their part.

I am angry and disgusted with this outcome and I will be looking to lodge a formal complaint. I will also be looking to invest my money elsewhere in the future and I would advise any potential future customers to do the same.

I submitted an enquiry regarding opening an account for a Trust - received a prompt and very helpful written response with all the information I requested. Excellent service from Cary’s.

Tried to pay money into granddaughters account, wouldn't accept because account was classed as dormant. Told would need 2 forms of ID ,do they want your money or not .Couldn't care less attitude of staff doesn't help either.

I find the staff to be very unprofessional.

The Dudley building society has made a big difference in my son's life.

He is severely disabled and they have an exceptional service in offering mortgages to people in this position.

They supported him and provided him with a mortgage to buy his own home.

They have enabled him a secure a home for life.
Working with Mysafehome under the HOLD scheme has dramatically changed his life and enabled him to become a homeowner.

Dudley building society were excellent to work with and sent him a Welcome package with lots of goodies.

As a family we feel proud for our son and it provides a great reassurance in the long term that he has a place to live.
Thank you Dudley Building society.
Mr and Mrs Boodhun