Drivalia UK - BIRMINGHAM INTL AIRPORT Recensioni 

From the offset the person we called couldn't explain where to get the pick up from. It was raining heavily and I was waiting outside with a baby and a disabled family member and waiting over 20 minutes before the shuttle arrived. When we were at the desk his words were " I can't explain, I've never been there before, how am I supposed to know".

He skipped through all the agreements on the signage and asked me to sign, I explained I didn't need any insurance and he agreed. I signed the electronic signature. When I received a receipt I had paid for insurance and when the bill came it was double what I had been quoted.

Anyway, the car was ok, but after already waiting over an hour for this we were ready to go.

On returning the vehicle I asked if everything was ok and the person who checked over the vehicle agreed all was fine and there were no issues. I had refuelled the vehicle to full and this had cost a grand total of £8.

To my surprise I checked my bank the next day and had been billed £70. When I called to ask why,the person said they didn't know and that they finished in15 minutes and to call back tomorrow.

Called back the next day to ask why I had not even received a receipt or email informing why I had received the charges. The person replied it was for going over the mileage (I had driven less than 60 miles in 4 days, no where near the 300mile allowance). I asked them to send me this in an email and that it was simply untrue.

I am still to receive an email or an apology, let alone a refund.

Long story short - awful employee with terrible customer service. And for what should have been a £45 car hire I am now down £170.

Thanks for the below reply @drivalia however, your "manage my booking" cannot find my booking and your phone number just rings out and cancels. What a shambles.

I rented a car and two car seats from Birmingham airport to take my daughter and grandchildren to Alton towers.
After a 40 minute wait to be picked up we were taken to our car with no car seats fitted. When I asked for them two seats were unearthed that were appalling…..old, falling to bits and most importantly, no isofix.
I was not prepared to accept them and was directed to an unlit shed and told to find something better. As a 70 year old woman I was not impressed at how unhelpful they were. I finally got the least bad option but had no help in fitting. Most tellingly Qasim admitted who wouldn’t have put his own baby in either of the seats. At that stage my daughter and I felt we had no option to make do but I can’t stress enough how unsafe my granddaughters were.
I’m very unimpressed especially as when Discover Cars who I’d booked through tried to investigate they claimed they’d had no complaints about their child seats.

Arrived at the agreed time 20.00 and nobody picked up the phone, now I have to arrange ridiculous expensive transport , what an unbelievable untrustworthy company, never again will I rent with Drivalia

Rented a Renault Captur type car and was given a 2 year old Mazda CX5 auto - SUV type.
Although a little scratched and obviously used, it was a very nice car.
The staff were super friendly from the pick up and drop off drivers to the office staff.
The Drivalia office was probably less than 5 minutes from the pick up point near the departure and arrivals doors.
Exceeded our expectations.

The team at Drivalia were fantastic.
Sammi at the Birmingham branch went above and beyond when I had trouble activating my Australian money cards in the UK having just arrived from Dublin. He helped me work a way around after nearly 45mins of not being able to access my money and hence hire the car. Sammi thank you for staying calm and making feel like I was a valued customer not just a booking number. Cheers Sandra

all I can say they are a scan avoided this people I booked for 72 pounds, I end up paying about 400 pounds for 4 days.

We used EasyJet Car Rental to book a car and paid in full in April. Upon arriving at the car hire location (Drivalia) on the date and time of the rental start we waited an hour before being told they ran out of cars.
I’ve opened a ticket with EasyJet as per Drivalia’s instructions and am still waiting for a refund a month later. I keep getting told they are still investigating but you can tell they are hoping I will just give up and let them keep the $1010 CAN I paid.
EasyJet claims Drivalia is not responding to their request for information. Drivalia is claiming EasyJet has never reached out.
What a scam.
I will be reaching out to a UK Trading Standards Officer to register a formal complaint.

I returned my hire back to Bham airport BHX. I usually hire through Drivalia and I recommend Qasim and the other guys. They were all very efficient and courteous and it makes you want to use Drivalia again.

I recently rented a car from Drivalia, and I had an outstanding experience, thanks to Muhammad. His customer service was phenomenal, he was not only professional but also had a great sense of humor, which made the entire process much more enjoyable. Everything was handled with ease, from the booking to the vehicle handover. Muhammad ensured everything was explained clearly, making the whole experience hassle free. I would highly recommend Drivalia and I’ll definitely suggest this company to my family and friends!

Excellent Service by Qasim Taj.
The start to end process was seamless.

There was a gentleman called Qasim, very helpful and polite, will be visiting again thank you mate.

I had to call their office to send a shuttle to pick me up. They asked me to wait at the NCP customer service booth, in the rain for about 10 minutes before the shuttle arrived. Not a good start. My plane was delayed so I came 2 hours late at the rental car counter but I had given my flight number at booking, assuming that a professional company would use that to monitor late pickups or at least not give your car to somebody else if your plane is delayed.
They asked me to switch to an electric or manual car but that was not what I ordered.
Asked them to bring me back to the airport and will avoid them in the future.

Friendly and helpful staff. Sammi and the the other staff were all great and explained the insurance etc to us. The car was clean. Free shuttle to and from their office was helpful.

A big thank you to Amaan, Kasim and Felicity at the B'ham airport branch! Every time we rent a car with Drivalia it's always efficient and reliable. This time especially, the staff were very friendly and on hand to help with anything we needed. Highly recommend!!

I will start with saying that I have had several good experiences in the last few years with the Manchester branch. They are friendly, efficient and accommodating. Unfortunately I cannot say the same about my recent experience in Birmingham.

As I often use the company when travelling to the UK I arrived with all of the required documentation including my credit card with sufficient funds. When I tried to use this to pay the excess I was told that the card needed to have 6 month validity and as it hadn’t I would have to purchase the extra insurance. The card had 3 months left and I had used the same one at the Manchester branch only a matter of weeks earlier. Despite my complaints and explaining that it doesn’t say this anywhere in their T&Cs I was told this was the policy and the extra money had to be paid.

I have since been in touch and been told by the branch manager that they require 4 months on the credit card but with no explanation as to why this is not mentioned anywhere. I have been back to the branch manager for further clarification and await her response.

Qasim & the team at Birmingham were very helpful offering extras at no additional charge. Car was clean and we had no issues from pick up to drop off. Recommend Drivalia to anyone needing a hire car.

Qasim BHX is a star really helped me and gave best offer.

Qasim and Amman BHX were so helpful and friendly. Even though I was a bit early to collect my car they couldn't do enough to help me. Fantastic.

Fast support even on a Sunday afternoon

I was about to fly from Alicante in early September and was planning to book a car at Birmingham Airport to transport three suitcases. I chose a KIA Sportage diesel with manual transmission as the most economical option. However, I had difficulty booking on the Drivalia website as their insurance did not cover glass and tires. I wrote an email to the booking service with my concerns. Even though it was a Sunday afternoon, I received a response from Jay Patel in just 5 minutes. He was able to book a car with full coverage and accommodated all my requests in 10 minutes. I am very satisfied!!!

Upon arrival in Birmingham, a van picked us up right from the airport doors and we were at the Drivalia office in five minutes.

This is where the surprises started. Jay Patel was very friendly, but the car we needed was not available and a FIAT was offered as a replacement. However, it was much smaller than what we needed. This was discouraging. Also, 400 miles in a small car would have been torture for two large adults. Jay suggested we get a PEUGEOT, but we had to pay an extra 35 GBP. It was a petrol version with automatic transmission. After a bit of deliberation we agreed and it was a good deal. It was a wonderful trip from Birmingham to Edinburgh. The low fuel consumption of only 75 GBP for 400 miles was a pleasant surprise.

I was a little worried that I didn't take a photo of the car outside the Birmingham office as there were scratches on the car which I saw already at the first pitstop. However, I was worried for nothing. Today I received a report from Drivalia which takes this into account as having been done before us and no extras I owe. This is great. Meeting expectations without a negative experience is a rarity in rental cars these days.

Thank you Jay Patel and Drivalia. We enjoyed the trip.

I will never use service from Drivevilla Birmingham Airport branch again because Quasim front desk staff is very rude and unhelpful to the customer.
I had to drop off my current rental car at 11:30 and the next car pickup appointment was at 12. I was bit earlier around 11.00. I requested him that can I take my newly booked car and he refused and asked me to come after 12 pm. And he told me you can't wait here go out and come back after 12. He refused to pick up the car half an hour erlier. He was not courteous to customers. He is not qualified for that position.