Met with Andrew, branch manager for Birmingham Airport branch.....and how refreshing to deal with someone with both good customer service and common sense! We had a pre paid reservation, which we ende... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE BIRMINGHAM, ENGLAND, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Rented car in Birmingham from Andrew. Was very helpful in picking us up and getting sorted quickly. Missed our original window so that car was gone but Andrew sorted us out quickly. No issues on retu... Leggi di più
L'azienda ha risposto
⭐ 1/5 — Avoid like the plague! Cheap prices are just there to get you through the door, then they try to whack you with their ridiculously overpriced insurance. If you refuse their insuranc... Leggi di più
L'azienda ha risposto
The team at Drivalia were fantastic. Sammi at the Birmingham branch went above and beyond when I had trouble activating my Australian money cards in the UK having just arrived from Dublin. He helped... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Drivalia UK - BIRMINGHAM INTL AIRPORT
Scritti dall'azienda
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informazioni di contatto
Unit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE, BIRMINGHAM, ENGLAND, Regno Unito
- 0121 222 0599
3,0
Nella media
221 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely horrendous
Absolutely horrendous! Antagonistic, unhelpful, smart mouthed and the setup was beyond a joke!
This was the Birmingham airport branch. I asked for the name of the gentleman! (he gave me wrong name)
Not to worry, I paid double at euro car and the service was phenomenal!
Never again! Avoid this company!
The only saving grace was the driver Robert who picked me up from the airport to take me to the office.
10 febbraio 2026
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Worst car hire experience I’ve ever…
Worst car hire experience I’ve ever had. After landing at Birmingham Airport, we waited over an hour to be collected — with two young kids — and received zero updates or explanation. When we finally arrived at the office, the staff member was blatantly rude when I politely questioned the delay. No apology, no valid reason, just attitude. To make matters worse, when dropping the car back there was no one available to take us to the airport. We had to order and pay for an Uber ourselves to avoid missing our flight. Save yourself the stress — pay a little more elsewhere for certainty and service.
8 febbraio 2026
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was so helpful and clearly…
Aamer was so helpful and clearly communicated with us. Was eager to help everyone around swiftl and professionally.
I’m a traveling to the UK and this made my journey much easier
5 febbraio 2026
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID AVOID AVOID
Hired a van from Drivalia and videoed it on pickup.
On return the depot was closed. Again I videoed the van to show that no damage had occurred.
Th following day, whilst at home, I received a charge of £325 for a 'nail' in a tyre.
1. The photo did not show the tyre was off the van I hired.
2. It did not show if the van had been moved since drop off.
3. You could see the tyre was due for replacement due to wear.
4. There was no similar photographic evidence of the tyres on collection.
5. A replacement tyre with the same brand was £125. Remarkably the £325 charge aligns with the excess I had to pay.
I raised a credit card dispute and had my money returned.
After lots of previous business with Drivalia, that's the last time I will ever use them again!
2 agosto 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Do not use Drivalia
Do not use Drivalia. I had a confirmed booking and, due to a flight delay, called the branch twice to notify them of my late arrival. I arrived within a reasonable timeframe of 90 minutes, yet they refused to honor my confirmed booking, claiming it had already been released and demanding an extra £350 for a replacement. This was despite there being clearly available vehicles and my repeated notifications.
Their actions were completely unprofessional, unfair, and a blatant bait-and-switch. I will never use them again and strongly advise others to stay away.
23 dicembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent service from Drivalia
I use Drivalia at Birmingham Airport on a regular basis. I have only ever had one bad experience, otherwise it's always a good experience. Everyone at Drivalia Birmingham is helpful and friendly and welcoming
I used them again yesterday and Amar was very good, he sorted out a great car and I would absolutely recommend Drivalia Birmingham Airport. I will be using them again soon 😊
18 dicembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great staff, easy process no issues
Good helpful staff, used multiple times with no issues.
1 dicembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Returning customer
Returning customer
I have used this company twice now and on both occasions I have been well looked after. On this occasion I had booked the wrong car on my booking form and they were able to upgrade me with no hassle or additional costs. The airport pick up was swift and the booking in a return process is quick and easy with complete transparency. I will use again. Thank you :-)
18 novembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer went above and beyond to help me…
Aamer went above and beyond to help me with my delayed flight and waited for me after closing. He saved the day!
Will definitely return but only if he gets a promotion.
21 novembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was very good
21 novembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was very helful
19 novembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Would give 0 if I could
Would give 0 if I could. Called to tell them about a 3 hour delay to my flight. I was actually 2hrs 20 mins late and they had given my small car out to another customer as they only keep the car for 2 hours!. So then they charged me for an upgrade, Origional Rental £62 upgrade £120 what a rip off. Will never use again
13 novembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The guys are great
The guys are great, no problems and quick service.
I dealt with Aamev this time, thank you for all your help! 👍🏻
14 novembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT RENT FROM THEM
I was charged for damage that I did not incur. After attempting to contact the Birmingham Airport location multiple times over the course of a whole month, they finally responded and refused to rectify the matter. The customer service here is absolutely abysmal and I implore anyone considering renting a car from them to look elsewhere. This isn't the first issue I had with them... in 2018, before they were Drivalia, they operated under a different name and I had a similar experience with them then. I wasn't aware of the name change and stupidly rented from them again. AVOID AT ALL COSTS!!!
15 settembre 2025
Non scritta su invito
Risposta di Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.