Called and ordered by phone for my elderly parents. Young guy who took the order very helpful. Booked mattress collection as well. Delivery turned up on time 2 guys whom delivered the mattress and... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I found from ordering to delivery the team were exceptional. The delivery guys were very helpful and respectful of our home. Friendly but professional.
Dinesh was helpful, attentive and did not try to flog us just anything. He took the time to ask us what we needed/wanted and based on that, carefully presented us with our options - highlighting which... Leggi di più
We are so happy with our bed and the service we received from dreams! Thanks to Dinesh's assistance we left the store feeling confident in our purchase, knowing we had found the ideal bed for us.
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
336-342 High Road, HA9 6AZ, Wembley, Regno Unito
- 02045326626
4,4
Eccellente
49 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service
Excellent customer service; delivery on time & delivery team explained the product fully & how to care for it.
21 luglio 2023
Everything was great
Everything was great, the service, the products.
The delivery was incredibly fast..thank you Jack you re a star!!
24 giugno 2023
Very comfortable bed
I am using it for about a month. I feel comfortable sleeping on it. I bought it because its reviews were good, and 60% off offer price. Only thing I don't like is I will have to turn it round and upside down every 6 weeks.
25 maggio 2023
Called and ordered by phone for my…
Called and ordered by phone for my elderly parents. Young guy who took the order very helpful. Booked mattress collection as well. Delivery turned up on time 2 guys whom delivered the mattress and took it away also very professional. Whole operation took 11 minutes from old to new mattress. Brilliant. Highly recommend.
Eric, 80
Essex
16 marzo 2023
Good and high class quality of mattress…
Good and high class quality of mattress and good customer service and fast delivery is well so I am very happy with this purchase
1 febbraio 2023
New bed.
Ricco was an excellent salesman. Asked me what my needs were and helped throughout the process. Knowledgeable about the products and sales promotions. A credit to the company.
6 gennaio 2023
Non scritta su invito
We had an amazing experience the staff…
We had an amazing experience the staff was polite and everything was in order.Dinesh was really helpful person and explained everything very well about the products.
9 ottobre 2022
Non scritta su invito
Excellent customer services
From the moment we went in the greeting and the help for more than we hoped for.
2 ottobre 2022
Non scritta su invito
DREAMS BED'S EVERY TIME.
My bed was delivered on time, l couldn't believe how large the boxes were or whether they were going to get up those stairs, l said to the driver wish me luck as they were leaving, l rang a friend to come over to help me get them upstairs, the bed was so well wrapped up in there boxes, we made it to the next floor and my friend and l put the bed up, lt was straight forward.
In the end he went round tighten the bolts.
I added the bedding.
Do you know l am lost for words, how Gorgeous the bed looks.
This is more than a Statement...👑
DREAMS you have done yourselves proud again, my second time around my first bed which was many moons ago, was a four poster which is now in the spare room, awaiting a new mattress.
If you want a bed that can go to war with you and still stand its ground, that is what l call Qauility...
No bed store can beat them on that.
Just want to say thank you.
Johan R.
8 settembre 2022
Non scritta su invito
Very helpful staff that makes you feel…
Very helpful staff that makes you feel at home
19 giugno 2022
Non scritta su invito
From store to delivery everything was…
From store to delivery everything was great. Friendly helpful staff
18 maggio 2022
Non scritta su invito
Well done Dreams
Excellent service. Delivery men very helpful. Set everything up. No mess. Sales assistant Alexander B from Wembley branch was great. Knows the products. Dreams messaging service kept me up to date about delivery slots.
The bed and pillows are just wonderful. Would only buy my beds from Dreams. Very happy customer.
30 marzo 2022
Non scritta su invito
I had a 5 star service from Dinesh when…
I had a 5 star service from Dinesh when ordering on the telephone, he was super helpful and nothing was too much trouble. Thank you so much for your excellent customer service and I look forward to receiving my mattress!
28 marzo 2022
Non scritta su invito
Great staff
The staff were very helpful and gracious. They tended to our every need. Thank you!
23 marzo 2022
Non scritta su invito
Thank You!
I visited the Dreams Branch in Wembley. Wonderful customer service from Dinesh. He listened to what I needed and gave me a brilliant deal. Thanks to the management team (Jack) for your help
8 marzo 2022
Non scritta su invito
Alex is the best ambassador to Dreams…
Alex is the best ambassador to Dreams Wembley.
He welcomed us like in a 5 star hotel when we were here to buy a mattress.
He was kind, knowledgable, patient, energetic.
A great choice of mattress too !
We highly recommend
6 marzo 2022
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The mattress is not comfortable
16 febbraio 2022
Non scritta su invito
Risposta di Dreams - Wembley
Good afternoon Rohan
Thanks for leaving us your review. We are sorry to hear that your mattress isn't comfortable for you.
Glad I was able to speak to you earlier to put in place a resolution that you're happy with as this resolves matters for you.
I have emailed you a summary of what we discussed and this also contains my direct contact details.
Kindly let me know if I can help with anything else and I can look into for you.
Many thanks
Stephen
It’s okay but mattress is smaller than…
It’s okay but mattress is smaller than the base and keeps moving
12 febbraio 2022
Non scritta su invito
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