Dreams - Tunbridge Wells Recensioni 

331
TrustScore 5 su 5

4,9

Unit 1 The Fountains Retail Park, TN2 3UY Tunbridge Wells, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were hosted by Laura at the Tunbridge Wells site. we received a warm welcome and offered drinks. We tried the Sleepmatch, which was really useful. Pillows were given to aid our mattress try-out exp... Leggi di più

Valutata 5 stelle su 5

I went along to Dreams in Tunbridge Wells a few months ago with a friend who was buying a bed. We visited several furniture stores in the area and the service at Dreams was so much better than anywhe... Leggi di più

Valutata 5 stelle su 5

There was a sale on in Dreams so we went there first. We were met by Guy who talked us through our options who was very knowledgeable and extremely helpful. We never felt pressured in anyway but he... Leggi di più

Valutata 5 stelle su 5

One of the staff members Reece was amazing! Made us feel so welcome, he was so accommodating, would recommend this store. 10/10


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, Regno Unito

  • 01892240428

4,9

Eccellente

TrustScore 5 su 5

331 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(331)

14.190 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Haze sofa bed…

We ordered the Haze sofa bed and couldn't be happier, it's one of best sofa beds for comfort and ease to put up. From ordering, to delivery and us putting together ourselves, our choice, went exceptionally smoothly. Would definitely recommend the 'Haze' and Dreams to anyone. Mrs H Richards

18 gennaio 2025
Valutata 5 stelle su 5

Very good

Very good, the only problem was we were told by the shop that the topper would be taken but the driver had been told not too. They took the topper despite knowing they would be in trouble over it.

19 dicembre 2024
Valutata 4 stelle su 5

Fantastic service but misleading delivery instructions

The service from store and the delivery team was exceptional however the delivery instructions from HQ are misleading. Firstly they say mattress for recycling must be sealed with green bag provided but this was not supplied in advance. The delivery team are supposed to carry spares but how is it possible to seal before they arrive??

22 novembre 2024
Valutata 4 stelle su 5

Quite content.

Dreams have a good selection of beds and mattresses. We only wanted a mattress. I'm not convinced that the sleepmatch gadget is anything more than a gimmick. It recommended 5 mattresses, but we didn't choose any of them. Maybe it recommends products they want to shift? The one we did choose happened to have a discount, but that did not influence our decision. Our mattress arrived on the promised day and the old one removed and the new one put in our bedroom and all the packing removed. The mattress was harder than we expected but after a couple of days settled down and is now quite comfortable, I think it will improve further.

9 novembre 2024
Valutata 1 stelle su 5

We had a problem after our new mattress…

We had a problem after our new mattress was delivered. We just could not get it up the stair ourselves having said we'd do it. Went back to the store. The "salesperson" could not have been less interested and offhand, bordering on being a smart Alec. Fortunately the delivery drivers were brilliant

5 novembre 2024
Non scritta su invito
Logo di Dreams - Tunbridge Wells

Risposta di Dreams - Tunbridge Wells

Good Morning Mr & Mrs Billingsby,
Thank you for taking the time to leave us your review.
I am sorry to hear of the items not being able to fit and the poor service in store.
Unfortunately when leaving your review you did not leave your order information so I could not locate your order.
I have used the review finder option for you. If you could then use this to provide us with your details I can then help you further.
I hope to hear from you soon
Many Thanks, Leanne

Valutata 1 stelle su 5

I was sent the wrong bed and no one has…

I was sent the wrong bed and no one has been in contact to try and resolve the problem. In store they were no help at all and showed little interest.

3 novembre 2024
Logo di Dreams - Tunbridge Wells

Risposta di Dreams - Tunbridge Wells

Good afternoon Joseph,

Thank you for taking the time to leave us your review.

I am truly sorry that you received the wrong bed and I am sorry no one has been in contact with you.

I did try to call you to discuss this matter with you but as I was unable to reach you, I have sent you an email and I hope to hear from you soon.

Many thanks,

Kishan

Valutata 5 stelle su 5

Great service

Great service, the salesman was excellent with just the right amount of help and not trying ti push us into anything, have told everybody I have spoken to his great the whole experience was

26 ottobre 2024

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