Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very professional staff, Abdul certainly knew his stuff. Talked me through the best mattresses for me. Would highly recommend.
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that ex... Leggi di più
Friendly and helpful staff when choosing a new mattress, bed frame, headboard and pillows.
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Portrack Lane, TS18 2PS, Stockton, Regno Unito
- 01642044638
4,8
Eccellente
373 recensioni
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Ordering and delivery were great
Ordering and delivery were great. We are disappointed that the new king size tempur mattress is smaller on each side than our old king size tempur mattress. This leaves a gap in our bed frame.
Not sure if this can be resolved.
29 marzo 2026
Risposta di Dreams - Stockton
Hi Elizabeth,
Thank you very much for taking the time to leave your review.
I tried to contact you today but was unable to reach you, so I have followed up with an email. I look forward to your reply and to speaking with you soon.
Regards,
Hassan
just good service
21 marzo 2026
I would defintely recommend Dreams at Stockton
I would defintely recommend Dreams at Stockton to buy beds and mattresses from. From the moment you walk in the staff are very helpful, and even give you a cup of coffee. We were looking at mattresses, and the staff member said we could use the Sleepmatch which works out which type of mattress is best for us. She then showed us the different type of mattresses and explained all the details of the different types. We made our choice and had it delivered. They also gave us a free good quality pillow each which are very comfortable. It is a very comfortable mattress and well worth going to Dreams for.
22 febbraio 2026
excellent selection
excellent selection, member of staff very helpful and patient as I bounced from bed to bed trying the selections suggested.
22 febbraio 2026
Visited the Dreams store at Portrack
Visited the Dreams store at Portrack, Stockton with my elderly Father, Peter Hodgson. We were helped by store attendant David who was incredibly helpful and treated Dad with care and respect throughout. David was patient and considerate, extremely knowledgeable but never applied any sales pressure. He is a credit to the company and we’ve would appreciate him being recognised! Well done and thank you David.
16 febbraio 2026
Non scritta su invito
Didn’t like to have to pay to pay to have a mattress taken upstairs
Didn’t like to have to pay to have pay thirty nine pound to have the mates put in a roomOf my choice or else it wouldn’t of being taken upstairs the at was not including delivery The delivery men were excellent friendly and careful Won’t use dreams again
15 febbraio 2026
Risposta di Dreams - Stockton
Hi Mary,
Thank you for taking the time to leave a review and for speaking with me this morning. I really appreciate the opportunity to discuss your experience, and I’m pleased we were able to have that conversation.
As mentioned, I’ve sent a follow-up email summarising what we discussed today.
Thank you once again for your time.
Kind regards,
Hassan
Mattress as advised firm but comfortable
5 febbraio 2026
Excellant service and customer care
The chap (unfortunately can’t remember his name) who helped pick our bed and mattress was great, really helpful and didn’t make us feel under pressure to buy there and then. We had narrowed it down to a couple and he advised us to go home and think about it then come back when we were ready. We did that and came straight back the next day. Bought a lovely bed and very comfortable mattress. It looks fab in our newly decorated bedroom.
We were really happy with the service and especially with the chap who helped us.
5 febbraio 2026
Helpful staff. Good product.
The lady explained about different types of mattresses very well. I was shown lots of different matress's to try out.
Delivery was on time. And the old mattress was taken away for free.
The mattress is very comfortable.
1 febbraio 2026
A sales assistant that was not pushy…
A sales assistant that was not pushy who listened to our requirements. He then gave us his full attention . Our delivery arrived on time by 2 professional men who were extremely helpful and informative. The new bed /headboard and mattress are very comfortable as is the replacement mattress for our previous Dreams bed
1 febbraio 2026
Wide range of mattresses
Wide range of mattresses, expert knowledge and no pressure just interested staff
15 gennaio 2026
Excellent customer service & products
I bought Lucia bed with matching cabinets, blanket box & mattress. It’s good quality strong furniture.
Assembly of bed & under bed drawers was straight forward. Everything aligned perfectly.
Staff in store were very helpful & knowledgeable about the products they are selling. Helped me choose a mattress that has proved to be perfect for me.
Chose a delivery date in store. Day before delivery due received text & email with 2 hour time slot. On morning of delivery driver phoned to confirm times.
Delivery team were pleasant & courteous. Wore over shoes inside my home.
Gave advice on bed assembly & care of mattress
I am very happy with my purchase & customer service received from store staff & delivery team was excellent!
20 gennaio 2026
The lady who took care of us was…
The lady who took care of us was wonderful as my husband had a stroke in September and she was so patient and nice she explained everything whitch took three times but she just kept calm with him it was appreciated by me and him. The mattress has been a massive help as he needs sleep to get better so a big thanks to your lady and everyone who help with the delivery too.
24 gennaio 2026
excellent communication on delivery…
excellent communication on delivery day, professional when delivering and building the bed, concise instructions on how to use the storage bed safely .
11 gennaio 2026
Great mattress
Good delivery service
Good sales experience only a short period to assess bt ok so far
10 gennaio 2026
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