Dreams - Stockton Recensioni 

367
TrustScore 5 su 5

4,8

Portrack Lane, TS18 2PS Stockton, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Very easy to browse and make an order on the website. Payment went through without any problems and delivery was quick, friendly and efficient. I would definitely order from this company again.

Valutata 5 stelle su 5

The installers were a bit late, but they called and let me know and when they arrived they got the bed/mattress installed in quick time.

Valutata 5 stelle su 5

Dreams Portrack Lane we were greeted by a lovely lady called Jayne who helped us choose a bed what was great for us. Jayne did the sleepmatch test to find the right mattress for us. Service was brilli... Leggi di più

Valutata 3 stelle su 5

Ordering and delivery were great. We are disappointed that the new king size tempur mattress is smaller on each side than our old king size tempur mattress. This leaves a gap in our bed frame. Not su... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Portrack Lane, TS18 2PS, Stockton, Regno Unito

  • 01642044638

4,8

Eccellente

TrustScore 5 su 5

367 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(367)

13.337 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Dreams Portrack Lane we were greeted by…

Dreams Portrack Lane we were greeted by a lovely lady called Jayne who helped us choose a bed what was great for us. Jayne did the sleepmatch test to find the right mattress for us. Service was brilliant, we were told date it would arrive, from start to finish everything went smooth couldn’t fault anything.

31 maggio 2026
Valutata 5 stelle su 5

Excellent bed

Excellent bed, excellent service, excellent delivery and fitting. From start to finish amazing, so grateful as bed is for elderly mum 86 terminally ill with cancer. She is so comfortable on a night now.

29 maggio 2026
Valutata 5 stelle su 5

Dreams is what dreams are made of

Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that extra mile to ensure that we were happy with our purchase. The gentleman who delivered it were brilliant- nothing was too much trouble. We’re more than happy with our mattress and we’d certainly use Dreams again and recommend them to our friends.

4 aprile 2026
Valutata 2 stelle su 5

Customer Service Poor

The salesperson did not offer next day delivery. The salesperson never called back.

20 aprile 2026
Logo di Dreams - Stockton

Risposta di Dreams - Stockton

Good afternoon

Thank you for your review. I am sorry for the fact next day delivery was not offered on your order.

I can see that you have already spoken to our Customer Service team regarding this who have agreed a resolution with you.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valutata 3 stelle su 5

Ordering and delivery were great

Ordering and delivery were great. We are disappointed that the new king size tempur mattress is smaller on each side than our old king size tempur mattress. This leaves a gap in our bed frame.
Not sure if this can be resolved.

29 marzo 2026
Logo di Dreams - Stockton

Risposta di Dreams - Stockton

Hi Elizabeth,
Thank you very much for taking the time to leave your review.
I tried to contact you today but was unable to reach you, so I have followed up with an email. I look forward to your reply and to speaking with you soon.
Regards,
Hassan

Valutata 5 stelle su 5

I would defintely recommend Dreams at Stockton

I would defintely recommend Dreams at Stockton to buy beds and mattresses from. From the moment you walk in the staff are very helpful, and even give you a cup of coffee. We were looking at mattresses, and the staff member said we could use the Sleepmatch which works out which type of mattress is best for us. She then showed us the different type of mattresses and explained all the details of the different types. We made our choice and had it delivered. They also gave us a free good quality pillow each which are very comfortable. It is a very comfortable mattress and well worth going to Dreams for.

22 febbraio 2026

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