Very helpful and friendly staff - great deal price on mattress - delivered quickly and on time with great communication all through process - and very comfy mattress
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue. The mattress itself is brillian... Leggi di più
We visited the Stafford store at the weekend and had a very warm welcome from Emma who got us straight on the bedmatch machine to tell us what mattress was best for us along with showing us all the be... Leggi di più
Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me,... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Greyfriars Way Retail Park, ST16 2SD, Stafford, Regno Unito
- 01785303531
4,7
Eccellente
226 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to change the delivery date which…
Easy to change the delivery date which I had to do. Very comfy mattress
9 giugno 2023
Nothing was to much trouble
Nothing was to much trouble for Sally, she showed us a selection of the range to make an informed choice, friendly, knowledgeable and put us at ease. Made a potentially stressful choice an enjoyable experience. Offered refreshments and did the mattress test so we knew what type to get. Definitely recommend dreams to friends.
21 maggio 2023
Excellent customer service
Excellent customer service. Assistant very helpful. Matress of good quality and comfortable. Very satisfied with purchase from start to finish Would highly recommend Dreams to family and friends
18 maggio 2023
Great service from the staff in the…
Great service from the staff in the shop. Was kept up to date when the mattress would be delivered.
27 aprile 2023
High quality products at a great price…
High quality products at a great price and super friendly staff with great product knowledge at our Stafford store.
21 aprile 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Foolishly I believed the advert hype.
I'll start with the one positive opinion. The mattress is very comfortable. I reported that the ottoman base stayed down with no mattress on it. My old bed was a double ottoman base, hence only two springs and pistons, not the four on dreams base. No problem lifting it. Daniel said it's faulty, the one dreams sells that's too heavy to lift is right. Customer services arranged a new base unit, the DRIVER refused to install it saying the new one would be the same. My two letters to the CEO were ignored. Logically, DON'T SELL HEAVY MATTRESSES to old people. Alternatively, sell two half mattresses to fit the two half bases so only half the weight, EXACTLY LIKE THE OTHER BED SUPPLIERS I have now purchased mattresses from. The Dreams mattress is going in the bin. £1100 or so down the toilet. Thanks Dreams from this pensioner. Service? Pathetic overall. Advice? Do not under any circumstance buy from dreams unless you are young and go to the gym. THEY ONLY PAY LIP SERVICE TO CUSTOMER CARE. Telephone staff who know nothing about a product, drivers deciding whether to install, letters to CEO ignored ... you have been forewarned.
26 dicembre 2022
Risposta di Dreams - Stafford
Good afternoon Mr Jackson
Thank you for your recent Trustpilot review. I am so sorry you are so dissatisfied with the service.
Unfortunately we can only locate one order for you which is for a headboard.
I have sent you an email to reiterate this. Are you please able to reply and let me have the order for the ottoman bed you are having issues with, and I will look into what I can do for you.
I look forward to hearing from you shortly.
Many thanks
Peter
Great Assistance
The shop Assistant was very knowledgeable and not pushy to purchase either the mattress or any other products. That makes me more likely to purchase
19 aprile 2023
Non scritta su invito
Our experience was very excellent.The…
Our experience was very excellent.The sevice provided and the goods were of very good quality.no issues.
12 aprile 2023
Bed was far too high my son had to take…
Bed was far too high my son had to take legs off so I could get into bed but very comfortable once iin would have been good with castors I have to say that this is the most comfortable bed we have ever had"
9 aprile 2023
Risposta di Dreams - Stafford
Good morning Ellen
Thank you for taking the time to speak with me today. I am sorry for the struggles you had with your bed base.
Whilst I appreciate your frustration, this is fundamentally the design of the bedbase, and as such we are limited to an extent over what remedial action we can take, however we will pass this back onto our supplier so that they can look into.
I am glad we have come to a resolution on the matter, and should you require any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Sales assistant was very helpful and…
Sales assistant was very helpful and helped us choose the headboard we wanted to fit a bed purchased a year ago.. Really quick and easy to order and plenty of delivery dates to choose from. Delivery was smooth and no hassle, I was kept updated throughout via email. Headboard is of good quality.
28 marzo 2023
Highly Satisfied.
I had been to two other outlets in search of a mattress but was highly delighted by the product availability and friendliness of staff. I was most impressed with the device that allowed me to rest on the bed in a sleeping position and on the type of mattress that would suit me. I chose accordingly and I'm delighted. Everything was well explained to me in an understandable manner. The lady concerned was, kind compassionate and very caring. I was most impressed, thank you for the experience.
4 marzo 2023
Non scritta su invito
Perfect service …
Perfect service in store and upon delivery. Nothing was too much trouble. Mattress replaced a tired and old one. This was a reasonable price and it’s made such a difference to sleep. Really comfortable.
22 febbraio 2023
Stafford branch
Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me, got me a great price and likewise with the base for it. Couldn’t recommend enough
22 febbraio 2023
Staff very helpful at all times
16 febbraio 2023
Good service again by Sue
Good service again by Sue. A very knowledgeable person and gives you chance to look around without feeling pressurised!
16 febbraio 2023
When will your IT staff get it right
The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue.
The mattress itself is brilliant, really comfortable, sleeping much better now. The shop staff were also very helpful as were the delivery staff. Just IT staff need sorting out.
9 febbraio 2023
Friendly staff happy to help
9 gennaio 2023
Delivery guys didn't even try getting…
Delivery guys didn't even try getting up the stairs & said it wouldn't go up & they didn't take old one away & when I spoke to customer service you wouldn't be coming back to collect it
I got neighbours to help get née mattress up it was literally no effort at all
31 dicembre 2022
Risposta di Dreams - Stafford
Good afternoon Kerry
I am sorry for the issues you have had with delivery. Our delivery team are trained to only take goods up stairs in they feel it is safe to do so, but as per my email to you, I have asked for an investigation into the issues to be carried out.
The aforementioned email also contains a potential resolution to the situation which I hope you feel will be acceptable.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
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