Dreams - Reading Recensioni 

310
TrustScore 5 su 5

4,8

Brunel Retail Park, RG2 0HS Reading, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Friendly, knowledgeable staff and a wide range of mattresses and pillows to try out. Relaxed atmosphere with no sales pressure.

Valutata 5 stelle su 5

Huge shoutout to Alex at the Reading Dreams Store! From the moment we stepped into Dreams Reading, it didn't take long for Alex to approach us and walk us through the different types of mattresse... Leggi di più

Valutata 3 stelle su 5

Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Customer service at Dreams has been stand out amazing from start to finish. Brilliant at point of sale, the guy at the shop was extremely knowledgeable and patient while we tried out every mattress in... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Brunel Retail Park, RG2 0HS, Reading, Regno Unito

  • 01182068447

4,8

Eccellente

TrustScore 5 su 5

310 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(310)

13.450 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Huge shoutout to Alex at the Reading…

Huge shoutout to Alex at the Reading Dreams Store!

From the moment we stepped into Dreams Reading, it didn't take long for Alex to approach us and walk us through the different types of mattresses, before recommending we tried the Dreams Simulator to identify which mattresses would closely match our needs. This enabled us to narrow down our search, and meant we were able to purchase two mattresses during our visit.
Thank you Alex!
Greg & Oli.

12 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Awesome Servive

Not only were we kept in-the-loop throughout, but delivery was on time and the delivery men were kind and friendly. A job well done. Thank You. Would recommend this company to anyone wishing to have a new bed. :)

29 dicembre 2024
Valutata 5 stelle su 5

A super choice of bed with a great delivery experience.

Went into Dreams retail shop to see the bed collection then ordered online after checking our home options. From online order: Swift delivery. Good communication, especially on the day. Easily assembled by the delivery guys and they took away unwanted packaging. Love the bed. It looks good in the room, has a great amount of storage space and is comfortable to sleep on. Thank you.

7 dicembre 2024
Valutata 5 stelle su 5

Bedding at it's best

We were always able to rely on all the staff at Dreams in Rose Kiln Lane to be informative, and responsive to our needs and requests.
The only surprise was to find that the Two 2'6"individually adjustable tempur-cool mattresses on a single frame could in fact be Two separate single beds
We were very satisfied with the way the delivery men carefully manoeuvred our beds up and downstairs avoiding any damage

22 ottobre 2024
Valutata 5 stelle su 5

Really great experience

Really great experience - friendly, efficient, non-pushy, staff knew their products, showed us our options and didn't try to upsell. Gave us a really good experience.

28 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent mattress

We were welcomed into the store and given all the help we needed to purchase a new mattress. It was delivered when convenient and is very comfortable.

31 agosto 2024
Valutata 5 stelle su 5

The sales person was very professional…

The sales person was very professional and friendly, they helped me so much in choosing a new bed. There was no rushing to get to the next customer, they took their time and was very patient. My new bed arrived on time and the delivery men were excellent. My new bed is very comfortable and for the first time I slept for a good 7 hours without waking up

28 settembre 2024
Valutata 5 stelle su 5

Great customer service

A friendly welcome and helpful knowledgeable staff from the off. Our sleeping positions were assessed by a clever machine which offered a range of mattresses according to the assessment. There was a good number of different mattresses to try to suit all budgets. Once narrowed down to 2 we were left alone to try and decide which one we liked best. On choosing we were offered drinks which was a nice touch! Delivery will be in a week which is great and knowing you can have a trial period feels reassuring. Great customer service throughout the visit. Thank you Sam at Dreams Reading.

21 settembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Ordered beds are good but not happy with service provided

Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer support said they wont provide service once beds are delivered. I was not happy with this approach to a customer who purchased 2 beds and its accessories. Support to a customer is not up to mark as I see.

15 settembre 2024
Logo di Dreams - Reading

Risposta di Dreams - Reading

Good afternoon Raj,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you had initially forgotten to add the assembly service to your order.

I am glad we could speak on the phone to discuss this matter in more detail, and I have passed your feedback onto the relevant function area withing our business.

Thank you for your time.

Many thanks,

Kishan

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