Dreams - Leicester St George Recensioni 

Brilliant service from the showroom to delivery.
Very customer focused service with great communication.
Sofa bed is lovely and looks great in our new garden room

The worker was kind and freindly the bed was really good.

The mattress seems firmly than I thought for atleast 6-8 hours sleep. I requested for a refund of purchase as it is not even up to 10 days of purchase with even opening the nylon of the items but it was declined both in store and online. I felt devasted as I wanted to use the money to purchase other financial needs and get another mattress when it is sales again. I was unhappy with the non refund policy even for any items unused.

Awesome staff member listened to our needs, I laid down on the tester which specified the right mattress I needed to ease my hip and knee ache when lying down. I got the perfect size double bed at a lovely value price which was delivered on time and I am now sleeping much more comfortably with very little ache on my hip and knee. I also have more space in my bedroom having replaced my old bed with the one I bought from dreams.

Top class service!

I had a brilliant experience at Dreams thanks to Lovepreet. He was welcoming from the moment I walked in, took the time to understand what I needed, and guided me through the options without any pressure. His product knowledge was spot‑on, and he made the whole process simple and enjoyable. I left feeling confident I’d chosen the right bed. Highly recommend him and the store. Obrigada Lovepreet♥️

It came very quickly And fast thank you dreams!👍👍

We were very well received,shown products around explaining the quality and suitable price range.
We had very good shopping experience.

Love my new bed so comfy thankyou

Sales staff very helpful and obliging.
Able to choose delivery date which we later had to change.
Delivery men were excellent.

The bed and mattress are absolutely perfect, really comfortable.

But I definitely Don’t agree with the cost of the delivery service,having 2 men taking my new bed upstairs and connecting the two pieces together for the base of the bed and basically simply just laying the mattress on top of it.

It took them less than 10 minutes to do that & also when I respectfully asked if they could attach the headboard to the base of my new bed, they categorically refused.

Very poor customer care and support.

I’m disabled and elderly.

Very disappointed with the service provided.

A quality product backed by highly experienced people

My wife and I went into the Leicester store to find a new mattress and we were met by Jasdeep he was very knowledgeable about the mattresses and he showed us the sleep match bed which was very interesting to use as it scanned us lying on our back then scanned us in the position how we normally sleep. Then it chooses which mattress suits you best for you to try , he then encouraged us to try the other mattress’s that were on the list and we found a great one thank to Jasdeep and the other staff at Dreams of Leicester thank you for your help. I made a mistake of ordering the wrong size so when I got home and measured my bed and realised I had ordered the wrong size (to big ) I rang the store and they were very happy to help me make the alterations to get the correct size . I’m very happy with our interaction with the staff thank you very much

Pleasant, courteous and knowledgable shop sales staff.
Very organised product delivery service.
Delivery men very helpful and courteous.
Extremely pleased with the service from Dreams.
Thank you to all concerned for making us feel valued.

My son is disabled and the bed was for him the lady was brilliant in the shop she involved him let him try many beds spent extra time with us and was very patient brilliant experience

DREAMS !!

ST’ George’s retail Park ***** 5 star’s

5⭐️ Wow — this is what real customer service looks like! If you’re looking for a bed or mattress head to Dreams.

Sarah at Dreams St George’s Retail Park was outstanding. She and the whole team were friendly, knowledgeable, and a genuine delight to deal with. Nothing was too much trouble for them.

I’ll definitely be recommending this store to all my friends. Thank you, Dreams, for making our experience so positive.

Special thanks to Sarah and the team for taking such good care of both myself and my mum, (hair dye lady 🤣🤣 )

Very helpful no pressure

Absolutely appalling experience at the Dreams store in St George’s Retail Park.

I went in fully intending to buy five queen mattresses, ready to spend a significant amount of money, and instead was met with incompetence, unnecessary intrusion, and outright rudeness.

Rather than offering any meaningful help, I was immediately pushed onto the Sleepmatch machine and asked for personal information, including my age. I declined, as this is irrelevant to choosing a mattress — and the explanation given about “muscle mass” was both inaccurate and frankly absurd. Instead of respecting this, the staff member had to go and “check with a manager,” which already set the tone.

While this was happening, another staff member actually screamed at the sight of my tiny, well-behaved, impeccably groomed 3kg dog. Completely unprofessional and embarrassing behaviour, we was a very long way apart in the showroom when this happened and was even trying to hide behind a customer! my dog was calm, clean, and caused absolutely no issue (something easily verified on CCTV).

It only got worse when the manager (a man with a short dark beard) came over. His attitude was blunt, dismissive, and borderline aggressive from the outset. He repeated the demand for my age, then told me to remove my dog from the bed, stating “dogs are dirty.” This was both insulting and unnecessary.

When I calmly asked not to be spoken to in that manner, he escalated the situation further by calling me a “vile person” and telling me to leave. At that point, I was more than happy to walk out and take my business elsewhere.

To summarise: intrusive questioning, poorly trained staff, disrespectful behaviour, and shockingly unprofessional management. I entered as a serious customer ready to make a large purchase and was treated appallingly from start to finish.

Avoid this store if you expect even basic standards of customer service.

Luv, sales assistant was very professional and answered all our questions and took time in explaining all about the various beds for sale.
Thank you