Dreams - Leeds Birstall Recensioni 

287
TrustScore 4.5 su 5

4,7

Unit 10 Birstall Retail Park, WF17 9DT Leeds, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... Leggi di più

Valutata 5 stelle su 5

What made our experience so good, was the young man that met us as we walked in, he was vert cheerful and very helpful and listened to what we wanted,as we'd already seen on the web page what we were... Leggi di più

Valutata 5 stelle su 5

Great experience! Picked up everything we came for at the best prices compared to online. Fantastic service too super helpful and friendly from Farina

Valutata 5 stelle su 5

AJ was brilliant, really Good in the Birstall store, not to pushy showed us all the options great asset to the company would recommend, 5*


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 10 Birstall Retail Park, WF17 9DT, Leeds, Regno Unito

  • 01135397784

4,7

Eccellente

TrustScore 4.5 su 5

287 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(287)

14.593 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Dreams at Birstall

Recently visited Dreams. Overall I was extremely satisfied with the service I received from entering to leaving the store, the staff were attentive upon greeting you and listening to your needs. The mattress tester is a must, if buying a mattress, it checks out all the contours and alignments of the body to offer you, not one but a few choices that suit yours and your partners requirements. It certainly was a dream to get the mattress I required and not to have to continue looking at other stores.

11 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. We paid extra for the assembly and it was worth the price. The team were highly professional, friendly and got the job done in great time.
Would purchase again from Dreams .

5 febbraio 2025
Valutata 5 stelle su 5

SEAMLESS ORDER & DELIVERY

Absolutely seamless from order to delivery
AJ was the most helpful salesperson he had unlimited patience as my husband who the bed was for is part paralysed & has memory problems due to a stroke. It took 3 visits before we found the best bed & AJ never rushed us or gave us the hard sell he was brilliant. The order was delivered on time & the 2 young men were quick & efficient making sure it was positioned where my husband wanted it. No mess at all brilliant.

1 febbraio 2025
Valutata 1 stelle su 5

Disappointing

Delivered from store, massive scuff that wasn’t there when we purchased. Store staff helpful but said they couldn’t offer any further discount as we got it off display. A real shame. Delivery drivers clearly damaged it and couldn’t get out of the house quickly enough. Not enough care taken.

30 gennaio 2025
Logo di Dreams - Leeds Birstall

Risposta di Dreams - Leeds Birstall

Good morning Mr Makin,

Thank you for taking the time to leave us your review and for speaking with me today.

I am sorry to hear that your mattress was damaged after your order was placed.

I have sent you an email following our conversation. Should you require any further assistance, please do not hesitate to contact me directly.

Many thanks,

Kishan

Valutata 1 stelle su 5

19 weeks to deliver …

Order placed 31 August 2024, paid for just under £2k originally confirmed delivery date 18 October, cancelled by the Company 2 working days before. Finally delivered 135 days later ( 19 weeks ). Offered £75 discount - unable to speak to any one and now once again a wall of silence.Products may be good but service is appalling. One week later still nothing - a trip to the ombudsman

13 gennaio 2025
Non scritta su invito
Logo di Dreams - Leeds Birstall

Risposta di Dreams - Leeds Birstall

Good afternoon Ann,

Thank you for taking the time to leave us your feedback and for speaking with me today.

I am truly sorry to hear of the delays you have experienced and for the service issues you have encountered.

I am grateful we could speak today and I have sent you an email confirming what we discussed and agreed upon.

Many thanks,

Kishan

Valutata 1 stelle su 5
Logo di Dreams - Leeds Birstall

Risposta di Dreams - Leeds Birstall

Good Afternoon Ann,
Thank you for leaving your review after your recent order.
I am sorry to hear of the delay you have had on your Dreams order.
I have emailed you to discuss the matter in full with you.
I hope to hear back from you soon.
Kind Regards, Leanne

Valutata 5 stelle su 5

Very good experience

My bed was delivered as advised. I was kept up to date with the status of delivery at every stage. Delivered and set up very professionally. Operatives were very polite and courteous. Everything was built and all packaging removed. Very impressed.

18 dicembre 2024
Valutata 5 stelle su 5

Comfy nights ahead

Purchased an amazing bed and mattress from Dreams, bed delivered and mattress couple of days later, deliveries on time and in perfect condition.
The mattress is so comfortable and is exactly what we needed, the old one was way past its time.
From the staff in shop at birstall to the delivery guys we highly recommend Dreams well done

14 dicembre 2024

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