Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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What made our experience so good, was the young man that met us as we walked in, he was vert cheerful and very helpful and listened to what we wanted,as we'd already seen on the web page what we were... Leggi di più
Great experience! Picked up everything we came for at the best prices compared to online. Fantastic service too super helpful and friendly from Farina
AJ was brilliant, really Good in the Birstall store, not to pushy showed us all the options great asset to the company would recommend, 5*
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Unit 10 Birstall Retail Park, WF17 9DT, Leeds, Regno Unito
- 01135397784
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
On my third bed from dreams and second…
On my third bed from dreams and second tempur mattress and yet again perfect service from order to installation. I could not ask for more, all the staff was attentive and professional.
See you again in 10 years!
A nice experience in buying or even…
A nice experience in buying or even browsing for bedroom items
Very friendly staff and not pushy like most stores.
Always come to Dreams
So easy in store to choose the perfect…
So easy in store to choose the perfect mattress. Lots of help in store. Chose our mattress. Lovely and comfortable. Delivery was perfect. Can't fault Dreams
Dreams at Birstall
Recently visited Dreams. Overall I was extremely satisfied with the service I received from entering to leaving the store, the staff were attentive upon greeting you and listening to your needs. The mattress tester is a must, if buying a mattress, it checks out all the contours and alignments of the body to offer you, not one but a few choices that suit yours and your partners requirements. It certainly was a dream to get the mattress I required and not to have to continue looking at other stores.
Excellent service
Excellent service. We paid extra for the assembly and it was worth the price. The team were highly professional, friendly and got the job done in great time.
Would purchase again from Dreams .
Very happy shopping trip
Very friendly, helpful and found exactly what we were looking for at a good price
great customer service and offers
SEAMLESS ORDER & DELIVERY
Absolutely seamless from order to delivery
AJ was the most helpful salesperson he had unlimited patience as my husband who the bed was for is part paralysed & has memory problems due to a stroke. It took 3 visits before we found the best bed & AJ never rushed us or gave us the hard sell he was brilliant. The order was delivered on time & the 2 young men were quick & efficient making sure it was positioned where my husband wanted it. No mess at all brilliant.
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Disappointing
Delivered from store, massive scuff that wasn’t there when we purchased. Store staff helpful but said they couldn’t offer any further discount as we got it off display. A real shame. Delivery drivers clearly damaged it and couldn’t get out of the house quickly enough. Not enough care taken.

Risposta di Dreams - Leeds Birstall
19 weeks to deliver …
Order placed 31 August 2024, paid for just under £2k originally confirmed delivery date 18 October, cancelled by the Company 2 working days before. Finally delivered 135 days later ( 19 weeks ). Offered £75 discount - unable to speak to any one and now once again a wall of silence.Products may be good but service is appalling. One week later still nothing - a trip to the ombudsman

Risposta di Dreams - Leeds Birstall
Good customer service
Order placed in August and paid for in full. Now into 5th month and still no bed or furniture. Was offered a free installation ( which I paid for ) - Spent hours on the phone. Tried to call today
order placed in August and still not delivered - no offer of any compensation

Risposta di Dreams - Leeds Birstall
Delivery as promised.Price very…
Delivery as promised.Price very acceptable.Matress very comfortable once got used to it
Very good experience
My bed was delivered as advised. I was kept up to date with the status of delivery at every stage. Delivered and set up very professionally. Operatives were very polite and courteous. Everything was built and all packaging removed. Very impressed.
Love it!
Fabulous service, lovely helpful staff and perfect mattress as recommended.
Great experience at Birstall branch
Great experience at Birstall branch. . Good service and our bed is amazing!
Comfy nights ahead
Purchased an amazing bed and mattress from Dreams, bed delivered and mattress couple of days later, deliveries on time and in perfect condition.
The mattress is so comfortable and is exactly what we needed, the old one was way past its time.
From the staff in shop at birstall to the delivery guys we highly recommend Dreams well done
Excellent service
Excellent communication regarding delivery time
Polite and professional delivery staff
Removal of all packaging
Great experience for start to finish
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