Dreams - Erdington Recensioni 

263
TrustScore 5 su 5

4,9

Ravenside Retail Park, B24 9QB Birmingham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The sales manager, Tracey assisted us in choosing the best mattress for my wife and myself. We were directed to lie on a ‘diagnostic’mattress which, analysed our sleeping positions etc and sugges... Leggi di più

Valutata 5 stelle su 5

Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Trace... Leggi di più

Valutata 5 stelle su 5

Lauren was an absolute gem. From the moment we walked in, she tuned into our needs, patient, perceptive, and never once rushing us. She guided us through the bed and mattress selection with calm... Leggi di più

Valutata 5 stelle su 5

Claire, the sales representative was absolutely brilliant. No big sell just seriously good. The delivery guys were great and very helpful telling us what boxes to open 1st. Just a few teething problem... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Ravenside Retail Park, B24 9QB, Birmingham, Regno Unito

  • 01213 682017

4,9

Eccellente

TrustScore 5 su 5

263 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(263)

13.629 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Mattress

Good service in store and nice delivery. They texted the day before with the 2 hour slot and the delivery guys called 15 min before it was due to arrive.
The only down thing was to wait a few weeks for its delivery to make it coincide with the week day I could be available at home, otherwise, good 👍🏼

21 dicembre 2024
Valutata 5 stelle su 5

From the time I went in to look for a…

From the time I went in to look for a new bed, to the nights in my new bed... Was all a dream 😁. Claire was a great help in the Erdington branch. The number of beds I tried wasn't a problem with plenty of advice. The delivery was quick, clean polite and thoughtful.

13 dicembre 2024
Valutata 5 stelle su 5

We are really happy with our new bed

We are really happy with our new bed, Dreams were very good at helping us to decide which bed suited our needs and didn’t push us into spending more than we were comfortable with. I recommend them if you’re looking for a new bed

13 dicembre 2024
Valutata 4 stelle su 5

Left a review a week ago as i has…

Left a review a week ago as i has numerous problems with the bed being faulty .

From the back end of this review dreams phoned and resolved the issue.

The service was backed up from what I would have expected from this established company.

Again would recommend dreams and return

2 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Very poor after service from store

Was misadvised that both bed and mattress will arrive same day, when called store they didn’t care just said they are delivered by different partners and can’t reschedule even though they were in store when I came in, so why couldn’t I just pick them up, rang again to cancel mattress as brought from elsewhere and didn’t want to help said ring customer service, you will not receive aftercare from this store

17 novembre 2024
Non scritta su invito
Logo di Dreams - Erdington

Risposta di Dreams - Erdington

Good afternoon Faheem,

Thank you for taking the time to leave us your feedback.

I am truly sorry to hear that you were not informed that the mattress is delivered by ourselves but that the bed you chose is delivered by our supplier on a different date.

I have shared some feedback with the store in question to ensure this is addressed constructively.

Please do not hesitate to contact us if you do require any further assistance.

Many thanks,

Kishan

Valutata 5 stelle su 5

Dream purchase

Everything about this purchasing experience has been a dream. In store, we were served by Tracey who was incredibly bubbly and knowledgeable and helped us to find the right bed and mattress for us. The team that arrived at our house six weeks later to set up the bed, worked incredibly quickly. And now we're enjoying our new purchase and the best sleep we've ever had :)

23 novembre 2024
Valutata 5 stelle su 5

Super king mattress

Brought a bed and a super king mattress off Dreams a few years ago and the mattress has had a fault and pretty much collapsed and thus not providing the support. Fortunately i had taken out their insurance - i would recommend this. Sent pictures and had an assessor visit to check who said there was a fault and it has been replaced - David at their customer service centre was so polite and helpful and so was everyone i spoke to - and now sorted a replacement - veyr impressed.

20 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Real dreams

Very professional approach to the customer. Everything was taken care of in accordance with our expectations. Lightning fast shipping. Bed and mattress 10/10. I recommend this store as well as the product we bought. Real dreams. Thank you

6 ottobre 2024

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