Dreams - Derby Recensioni 

We called in at Dreams to buy a new mattress. We were greeted, asked our needs and directed to what we required. Finding one that suited, we were given pillows, so we could try it out. On decision to purchase, everything was explained and the sale was conducted in a professional manner and the price with pillows and insurance included was much lower than expected.

Delivered what they said they would when they said they would. Couldn’t ask for more. Good guidance in shop. Would use again.

Visited the Derby store for bed for my son.
Staff were great showing us range of beds. Delivery came on the expected date and at the expected time
Thanks all!

Really helpful and knowledgeable staff employee.

Nina in the Derby store did a fantastic job of guiding me through the process and struck a great balance between doing that and allowing me time to make my own comparisons.

Although I outlined that I didn't expect this she was very patient and went the extra mile to complete the sale staying past her shift finishing time.

As a customer I felt like I had both made the right choice and got a good deal.

She deserved the sale along with positive feedback as promised so thanks Nina! 11 out of 10!

From choosing the bed to delivery the service was great!

I've already made a review I was so impressed with the company from start to finish , nina the lady who served us was so knowledgeable of all products the service was great,no pressure selling. The delivery guys were brilliant. I have already recommended several people to shop with you

Excellent in store experience, very knowledgeable team member, about as relaxing as it could be to find the perfect mattress.

Everything went really well with the delivery. The two delivery men were very helpful and pleasant. I am very pleased with my bed very happy I came to Dreams and would recommend them to my friend's.

Absolutely love my purchase, great customer service and sleeping better than I have done in years!

Nina was exceptional at the Dreams Meteor Centre outlet Derby. I would highly recommend this store for a huge selection of quality beds and mattresses with expert advice. Not at all pushy sales.

Great service from Dreams in Derby. They helped us choose the right mattress and bed there were 4 in total! Staff were very good.
They delivered and assembled the beds as well as take away the old beds and all of the packaging. The delivery guys were good and took care when bringing the beds in and the old ones out.

Great work by Dreams.
No hassle experience.
All straightforward, quick delivery.
Fully recommended.

Great customer experience
Great delivery and delivery men just great

Thought mattress would have been a lot softer after what we paid for it, also it stinks (DAMP)even after 2 weeks of fully venting it. Give it a little longer if no better will be contacting Dreams. 😢😢😢

We purchased a new bed and mattress from Dreams in Derby about 25 days ago.
We were really happy with the initial experience when we first bought it.

Adam, the salesman, sold us on the fact that we could try out the mattress for 100 days and then, if we weren't happy then, no problem, we could easily swap it for another mattress, but be sure to give it at least 30 days to adjust to it before considering swapping it out as our bodies would need time to adjust to it.

This was one of my main worries, as I was at this point, 2 weeks into my hip replacement surgery. I wasn't therefore able to sleep on my operated side. I would therefore be unsure as to how I would be able to sleep on this side of my hip.

Fast forward a few weeks, today, we went to the Derby Meteor Store to sort out getting the mattress swapped out for what would hopefully be a less firm mattress, as we were now both struggling to sleep on it.

The store told us we were a little early to do the swap (fair enough) but more importantly there would be a £95 redelivery charge if we decided to swap!!!

At no point was this charge ever mentioned to my wife or myself when we purchased the mattress.

Here is where my Dreams experience took a rather dramatic nose dive. The Store Manager, who was eavesdropping next to the sales rep that we were actually dealing with, swung round on his IKEA issued office chair, much like a villian in a James Bond film, stroking his cat, he interjected our conversation and basically made us out to be liars (apparently he listens to all his staff in their sales pitch and they will ALWAYS be upfront and mention the redelivery charge of £95 at point of sale!)

Well Mr Scaramanga, you quite clearly were not listening to your salesman, when he sold us our "Dream", as at no point was this charge disclosed to us. FACT.

We are absolutely livid with how this Manager dealt with the fact that we were never told about any redelivery charges, when our £2,000 package was sold to us.

His general demeanour from the outset was defensive, rude and totally unapologetic. He told us the only thing we could do was ring their Customer Services and battle it out with them over the phone, they may then potentially waive the redelivery fee. What ever happened to good old fashioned face to face customer service? "so sorry to hear that guys, what can we do to make it right?" Oh no, none of that malarkey. Essentially, what he meant was, "could you please leave my store, so that my other customers can't hear about how you "reel" in customers with your 100 Day Comfort Guarantee?", which is basically a further way of banking £95 from existing customers. Disgraceful. Zero after sales service/care.

As it stands today, a quick internet search tells me that I could fly out to Prague 3 times from East Midlands Airport for less than £95. Therefore I am unsure as to how you justify a charge of £95 for delivery and collection of a mattress. Is your courier SpaceX?

Our order number is 228A037299
and our contact email details are on the original order.

Unlike the James Bond film, "Never Say Never Again", we will never purchase from Dreams again.

We had a good experience at the derby store we got exactly what we were looking for at a good price.the staff were very helpful.

Very comfortable and pleasant experience.

The entire experience of searching for the right mattresses, through purchasing and finally to receiving the selected products was seamless because of the high standards upheld by every member of the team. We are delighted with the service provided by Dreams - Derby and highly recommend this company to others.