We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The assistant was helpful and knowledgeable. He gave us very good advice. He didn't push us and gave us time to make our decision. Thank you Charlie for your great customer service.
We went on a wet Saturday afternoon, agreeing, "only this shop; it's too miserable" The 'one' shop was shut down. 0ne of us had another faint memory, on our way home. "Why do so many bad drivers go... Leggi di più
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Unit 2 Newport Road, CF23 9AD, Cardiff, Regno Unito
- 02920 498574
4,9
Eccellente
276 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
An informed choice
It was helpful to have an informed choice.
Laura, our assistant, was very patient and helpful.
Top marks!
23 luglio 2025
Very helpful and now have a great…
Very helpful and now have a great mattress which is very comfortable.
Great staff and delivery people. Would definitely recommend them.
19 agosto 2025
Joshua was nice and friendly
Joshua was nice and friendly. Extremely knowledgeable and not pushy in the slightest. Helped me find a decent priced bed that I will get the most out off. Arranged delivery for a convenient time. Good communication and overall was really nice and helpful salesman. Very pleased
16 agosto 2025
Non scritta su invito
Great
Great customer service from staff and a great choice of products
7 agosto 2025
Non scritta su invito
Dealt with a really great sales person…
Dealt with a really great sales person called Laura at the Cardiff branch.
5 agosto 2025
Non scritta su invito
Knowledgeable and helpful assistant
Knowledgeable and helpful assistant. I am very happy with the help I had selecting a suitable bed and mattress.
31 luglio 2025
Non scritta su invito
The amazing Dreams experience
Staff were very friendly and helpful
We use the assessment mattress to identify the correct mattress to suit both my husband and my needed. We were then taken to the mattresses to identified tried them all and chose our mattress. Offered a coffee while we sorted the paperwork and collected a recycle bag for our old mattress and booked a date for delivery.
The staff were amazingly knowledge and efficient. We were kept in touch with the delivery time and they arrived on time and were mindful of the property whilst getting the old mattress out and new one in
The whole process from start to finish was amazing. Thank you Dreams.
1 luglio 2025
Fantastic service.the guys we're very…
Fantastic service.the guys we're very friendly and didn't take long at all.
12 luglio 2025
I can’t say enough about the service I…
I can’t say enough about the service I had at the store and the delivery service was outstanding and once again thank you all for.
11 luglio 2025
Comfy mattress
Was very impressed on choosing a new mattress. Laura took us through everything . .speedy delivery
4 luglio 2025
Lovely mattress
Arrived on time. Drivers were really helpful and removed the old mattress and carried the new one upstairs for s charge of an extra £50
29 giugno 2025
From the showroom staff to the men…
From the showroom staff to the men delivering the bed, nothing was too much trouble. From answering all my questions and enlightening me further about things I didn't know, or hadn't thought to ask, they were all very efficient and friendly, I have no complaints whatsoever.
13 giugno 2025
Helpful staff in store
Helpful staff in store. Knowledgeable of sleep problems. Very good advice
8 giugno 2025
Driver was very good and very happy…
Driver was very good and very happy with the bed thank you
1 giugno 2025
As a customer I feel i was treated well
As a customer I feel i was treated really well. They were very freindly. My order delivery was really freindly, I love my new bed. 😍. Thank you very much it was all 👍. I think I'll be going back this year again to buy a mattress or I might call in anyway.
25 maggio 2025
Everyone from Markand Joshua
Everyone from Markand Joshua in Store and Kevin and Raphael who delivered the bed were very helpful and were great teams. The lady who dealt with my refund was very understanding and patient! Thank you all
25 aprile 2025
Very happy
Very happy with the service we received throughout our purchase with dreams. Would highly recommend them.
10 aprile 2025
All went well with delivery
All went well with delivery.
They called before they would be delivering.
Covered their shoes so no outside dirt came in.
12 aprile 2025
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.