Dreams - Blackburn Recensioni 

220
TrustScore 5 su 5

4,8

Unit 3 The Peel Centre, BB1 3HT Blackburn, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The girl in the store was so helpful!! She told me about the scan to see which mattress would be the best and then took me round the store encouraging me to try them. She then left us on our own to... Leggi di più

Valutata 5 stelle su 5

Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchase... Leggi di più

Valutata 5 stelle su 5

Visited dreams Blackburn on Monday and was amazed by the customer service I received from Declan. He was with me throughout my time in store and answered all my questions to the finest detail. I'm hig... Leggi di più

Valutata 5 stelle su 5

The assistant at the store was very helpful and knowledgeable about all the products. We used the test machine to see what type of mattress was best for us. We were then given various options to look... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 3 The Peel Centre, BB1 3HT, Blackburn, Regno Unito

  • 01254924848

4,8

Eccellente

TrustScore 5 su 5

220 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(220)

13.337 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The girl in the store was so helpful!

The girl in the store was so helpful!! She told me about the scan to see which mattress would be the best and then took me round the store encouraging me to try them. She then left us on our own to go round and talk, she was so lovely and i never felt under any pressure to buy!!
The delivery service was very good too, they updated my delivery slot and kept in touch informing me when they were 15 mins away. I couldn’t wrap the old mattress and they said “no problem, we’ll do that” They were polite and friendly putting covers over their shoes before coming in. They explained about the mattress and told me about the trial if i was unhappy. My sleep has definitely improved, but took me a while to get used too. Overall i think it was money well spent!!!

14 giugno 2026
Valutata 5 stelle su 5

From the point of entering Dreams in…

From the point of entering Dreams in Blackburn Solly made me and my brother very welcome, he explained everything and showed us a selection of mattress and bed frames, he was very warm and offered refreshments, very jolly and a pleasure to do business with, once my bed was delivered the three men where also very friendly and considerate when carrying things upstairs and nothing was to much for them, well done to all involved

24 maggio 2026
Valutata 3 stelle su 5

ICE CREAM TO ESKIMOS

These guys would sell ice cream to Eskimos...
To put it briefly my wife and I went into our local dreams store to browse . on entry we was instantly approached by a salesman directing us to their magical sleep position machine.
after the short ordeal we were then directed to "our ideal mattress" which he said "met our exact requirements" and at this stage I repeated "we are just browsing" he asked us to follow him offering us hot chocolate on the way to which I politely declined as I am diabetic before reaching his sales desk. Two cups of hot chocolate were placed on the desk in front of us before the salesman returned with two newly bagged pillows. Turning to my wife I repeated we are only browsing what is going on?
as we looked at each other in confusion the printer behind the salesman was spitting out paperwork which was put in front of my wife.
My wife not wanting to cause ill feeling reached into her purse for her bank card and before you could say Jack Robinson we were the owners of a new mattress complete with so called complimentary pillows which were booked at a later date for delivery.
ok we did need a mattress at some stage but not this way at that time. looking back I wish I had been more insistent but the way it was done was very cunning.

11 aprile 2026
Logo di Dreams - Blackburn

Risposta di Dreams - Blackburn

Good morning

Thank you for your review. I am sorry that you were dissatisfied with the service received in store.

We will pass your feedback onto the relevant senior personnel to review and see if there is anything that we can do to change our sales technique.

With all Dreams orders there is a three day cooling off period after the purchase date whereby you can cancel the order in its entirety. This should help protect any customers who may feel that they have been pressured into a sale.

I hope you like your mattress now it is delivered, however should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valutata 5 stelle su 5

Comfortable mattress from Dreams

We bought a mattress from Dreams. Their sales person recommended three mattresses on the basis of our needs and we are very happy with the one that we choose. The delivery was as agreed. The delivery people were careful and sensitive, bringing the new mattress to our bedroom and taking away the old one. We have slept happily since. Very comfortable

1 maggio 2026
Valutata 5 stelle su 5

I cannot fault Dreams

I cannot fault, in any way, the experience I have had with Dreams. From the moment I walked into Dreams at Blackburn, I was given excellent help and advise from the staff there, without them being over powering. The bed was delivered on time, again by 2 excellent delivery men, who went out of their way to make sure things were right.
The bed is for our son, and so far he has found it very comfortable and is sleeping a lot better now.

18 aprile 2026
Valutata 5 stelle su 5

Perfect experience from start to finish

Excellent service in the shop, very helpful staff. All comms arrived in good time. The delivery team arrived in time, were quick and efficient assembling the bed.
They were polite and thought of everything.
Took away all packaging.
Wouldn't hesitate to recommend Dreams and will use them again.

6 marzo 2026

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