Dreams - Aintree Recensioni 

188
TrustScore 5 su 5

4,9

Unit 4A Aintree Racecourse Retail Park, L9 5AL Aintree, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... Leggi di più

Valutata 5 stelle su 5

We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... Leggi di più

Valutata 5 stelle su 5

Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ... I would recommend your company and have don... Leggi di più

Valutata 4 stelle su 5

Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, Regno Unito

  • 01514337167

4,9

Eccellente

TrustScore 5 su 5

188 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(188)

13.450 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great sales team very knowledgeable

Great sales team very knowledgeable, Perfect delivery time. Safe delivery and friendly team who placed item where it was needed. Excellent service from Dreams in all areas. Thank you

15 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Headboard

Went to purchase a headboard there was nothing in store that suited my needs, but the assistant was really patient and found me exactly what I was looking for in there online store.

22 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Dreams aintree-

Dreams aintree-
Friendly staff, Dan was especially helpful and explained all the different styles of beds and mattress types to find one that suits us. Not pushy which is always a bonus. Informed us of the offers in store and put everything as straight forward as possible.

18 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Was shopping in antree retail for a…

Was shopping in antree retail for a carpet and walked past your dream shop so decided to have a look as soon as I went in the sales assistant Naomi came and asked could she help and when I told her what I was looking for she showed me the perfect bed I was so pleased

11 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Aintree Liverpool :)

Great service received instore at Aintree Liverpool, above and beyond - made it so much easier than buying online - also received way better value for me and a better mattress for the years to come!!

31 gennaio 2022
Non scritta su invito
Valutata 4 stelle su 5

Great service

We visited the Aintree branch which was clean, well presented and friendly staff. We needed something specific which narrowed the search quite a lot however managed to find a bed that James recommended to us through his product knowledge and ended up purchasing that one. We paid for delivery and assembly and I am glad we did, it was very well organised, the men who arrived where very pleasant and quick and respectful of the property wearing show covers and cleaned everything up after them. I would buy from here again. The only reason it’s not 5* is a few days after the purchase I had an email to check the dimensions of the delivery on the website, only to see the bed was in a flash sale and had been reduced by £100, so feel a little deflated that I paid full price days before.

14 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

We came to shop just to see offert

We came to shop just to see offert. Unfurtunatelly on that day, for our pocket and older mattress, James catched us like fish on hook. We tried to fight with his amazing arguments but we lost, have been too good for not agree with them. Our thee months baby started to feel that we are in troubles and wanted to help escape with its horrible loudly cry. Three seconds of fancy faces made by James calmed down doughter, that was our last hope... Then we did surrender and after persuasion we tried some Tempur mattress and... we fallen in love. After all the professional advices and warm help from him, we become happy owners of the best mattress in our life! Many thanks for team on Aintree shop at Liverpool.

PS. Not everything is perfect, the same in that story. You should have in offert option to buy best alarm clock available in whole world becouse now we have problems with wake up, they are so comfortable mmmm.... Zzzz...

7 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

It was great

It was great.
Store assistant was brilliant.

Bed is so comfortable and we’ve slept so much better.

We opted to build ourselves and it was up within 2 hours. Takes longer to make the damn thing every morning!

7 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

My Visit to Dreams Beds Aintree

My Visit to Dreams Beds Aintree Liverpool was one of the Best in my Life for my New Mattress being elderly could not Fault The Staff Especially Debbie who is Deaf & James Debbie remained with me for 2hrs I was in Store as I was wanting to get it right

30 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Sweet Dreams

Great customer experience in Dreams. Staff not in your face but knowledgeable and accommodating if you need to know something. Item was available to deliver within a few days and even got a cheeky discount as my husband was cheeky enough to ask for one!

29 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great service and advice

Great friendly service and advice helped us to chose separate mattresses that suited our different requirements - delivered on time with no fuss at all. We are very happy with our purchases, comfortable, supporting and cool.

29 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Find an other shop.…

Ordered a matteress for my 80 year old dad who has vascular dementia. I have now wasted the last 2 Saturdays waiting for a delivery.After the first one didn't arrive l emailed their CEO. Despite head office intervention and delivery time text to me this am 10 -12 came and went.Phoned their customer service told their was a 26 minute delay l gave up .l do hope they don't try and deliver it this afternoon.They will be sent away and wish they hadn't bothered.🤬🤬

4 settembre 2021
Non scritta su invito
Logo di Dreams - Aintree

Risposta di Dreams - Aintree

Hi Pamela

I am sorry for the issues. I have tried to call but there was no answer.

I can confirm that this is definitely out for delivery today, the crews were just unfortunately running a bit late. If you do need to discuss this further, please email me the best contact number on pl33@dreams.co.uk, and I will be in contact to discuss further.

Many thanks

Peter

Valutata 5 stelle su 5

Comfy bed

Excellent service from the store to the delivery of our bed, we only waited 4days from purchase to delivery .

15 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

We had a great experience with Naomi in…

We had a great experience with Naomi in the aintree store.
Naomi was really knowledgeable and took time to understand what our needs were.
Follow up from Naomi after our first visit was perfect and within a good time period.
we went back and visited Naomi and The service was just as good as the time before. If you are in this store please ask when I meet you will not be disappointed

5 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service - I visited the Aintree retail park store in Liverpool and the customer service received was impeccable, was greeted by a friendly and cheerful member of staff who was happy to answer and advise us how any queries. His name was Max, went in to browse and ended up
Spending £650 - whilst also saving nearly £500! Credit to the company!

25 giugno 2021
Non scritta su invito
Logo di Dreams - Aintree

Risposta di Dreams - Aintree

Hi Jake,

Thank you for taking the time to leave a 5 star review of our Dreams Liverpool store.

We're delighted to hear that you had such a positive experience in the store.

Best wishes,
Charlie

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