Doves Farm Foods Recensioni 

156
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Their gluten free brown rice pasta used to be my absolute favorite pasta. It was the best gluten free pasta you could buy. Then they changed the recipe... Still £4 a bag 😳 and is now honestly the wor... Leggi di più

Valutata 4 stelle su 5

I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... Leggi di più

Valutata 5 stelle su 5

I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices ar... Leggi di più

Dettagli dell'azienda

  1. Mulino per macinare il grano
  2. Negozio di forniture per panifici
  3. Produzione di alimenti
  4. Fornitura di prodotti alimentari
  5. Produttore di alimenti

Scritti dall'azienda

We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

156 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,1

Tutte le recensioni

(156)

56 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Customer service none existent

Customer service isn’t bad, it doesn’t exist. I contacted CS by phone, was placed on hold for exactly five minutes and the call was rejected, I called back and after exactly five minutes, again the call was rejected. I eventually found an email address via google, that person forwarded my issue to another person, they completely ignored me, a week later I contacted them again - zero response . The order I received was incorrect, no one is interested.
My first and last time I will ever order from this company. I don’t know how they are in business.

26 settembre 2025
Non scritta su invito
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Risposta di Doves Farm Foods

Dear Ann,

Thank you for sharing your feedback, and we sincerely apologise for the frustration you experienced. We understand how important it is to receive timely support and the correct order, and we regret that we fell short of your expectations.

Since your initial review, our team has reached out to you and arranged for a replacement to be sent. We truly appreciate your patience, and we hope this resolves the issue to your satisfaction.

If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to get in touch. We value your business and are committed to providing you with a better experience moving forward.

Kind Regards
Doves Farm Team

Valutata 1 stelle su 5

Missing items

Part of my order arrived over a week ago. 16 kg of flour are missing. I have emailed twice and heard nothing back. Whilst the flour is good quality, the customer service needs attention.

22 settembre 2025
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Risposta di Doves Farm Foods

Dear Nina,

I’m very sorry to hear about the inconvenience you've experienced.

I completely understand your frustration, part of your order arrived over a week ago, and 16 kg of flour was missing. After looking into this, I can confirm that the missing item was unfortunately damaged in transit. A replacement order was raised for you last week, and should hopefully be with you.

We also sincerely apologise for the lack of communication and the delay in responding to your emails. This isn't the level of service we strive for, and your feedback is invaluable as we work to improve our customer support processes.

We’re pleased to hear that you're happy with the quality of the flour you did receive, and we hope the replacement arrives in perfect condition.

If you have any further concerns or don’t receive the replacement within the next few days, please don’t hesitate to get in touch.

Kind Regards
Doves Farm Team

Valutata 3 stelle su 5

Bittersweet experience.

Bittersweet experience. I ordered 3 x 1.5kg of breadflour. Upon delivery the package was crushed rendering all packages split and the loss of flour was vast.
Doves farm was very polite and understanding and promptly sent out a replacement batch. However, due to lack of packaging support and cushioning the new order wasn't in good shape.
Doves farm have very good products but I think they need invest in more packaging options to prevent loss of products.

23 agosto 2025
Valutata 5 stelle su 5

Consistently good service

As an amateur, but frequent, baker I appreciate that I can buy the quantities I need (large or small) from such a reliable and prompt supplier. The speciality flour options provide lots of choice too.

24 agosto 2025
Valutata 1 stelle su 5

Missing items

Ordered 8 bags of flour. Only 4 arrived with a note in the delivery note to say 4 to follow. When I ordered they were all in stock but when I check their website after delivery they are now out of stock. So they are selling more than they have in stock. Already waited 3 working days for delivery and now got to wait in undefined amount of time to get the rest of the order. No email or message to advise they were out of stock - you also have to wait 3 working days for a response from them after using the contact us form. The worst customer service - terrible company.

29 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Wonderful variety of grain products and recipes

Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices are good and there are also good deals to be had at regular intervals. This has been my favourite site for products and recipes for some years and I am happy to recommend.

23 luglio 2025
Valutata 5 stelle su 5

Every cake

Every cake, bread rolls and loaves etc etc is perfect. I never ever have any disasters with all doves flours
I recommend to all my friends and the friends I bake for keep asking for more
The best flour for the very best results. Fast delivery direct from Doves.
I don’t use anything else ❤️

22 luglio 2025
Valutata 5 stelle su 5

Doves Farm organic flour is excellent…

Doves Farm organic flour is excellent and value for money, especially when there are offers. the website is easy to use and the delivery by DPD works well. Good communication by both Doves Farm and DPD re orders/despatch and delivery

22 luglio 2025
Valutata 5 stelle su 5

Great choice

Great choice of quality organic flowers. Good prices and fast reasonably priced delivery with DPD. The ancient grain flowers make a really tasty loaf

22 luglio 2025
Valutata 1 stelle su 5

RANCID FLOUR

I've been buying the same spelt flour weekly for quite a while now, but for the past month, every single bag has been rancid. It's completely thrown off my baking — the smell, the taste, everything is wrong. I've already had to get refunds from Tesco twice, but it's frustrating having to waste time, ingredients, and effort. Sort it out, please.

2 luglio 2025
Non scritta su invito
Logo di Doves Farm Foods

Risposta di Doves Farm Foods

Dear Michael,

Thank you for sharing your feedback, and we’re really sorry to hear about the issues you've experienced. We understand how frustrating it must be to have your baking thrown off, especially when you’ve been a loyal customer for so long.

We would like to reassure you that we have not received any similar complaints for our White Spelt flour to date, and after investigating your concerns, we investigated our retained sample of the spelt flour and grain and conducted testing. We can confirm that no rancidity was detected during either the smell or blanch test. It is therefore likely that the flour has been exposed to inappropriate storage conditions either during transportation or in-store, as flour can easily absorb surrounding smells. This could potentially explain the off-putting taste and odour you encountered.

We apologise for the inconvenience this has caused, and should you require further assistance, please don't hesitate to get in-touch with our team.

Kind Regards
Doves Farm Team

Valutata 5 stelle su 5

Lovely tasting biscuits

Lovely tasting biscuits, and the self raising flour is great for baking. Have been ordering from Doves Farm for years and have always been very pleased with all your products.

21 giugno 2025
Valutata 3 stelle su 5

Very good products but not able to order

Very good products but ordering from their website is practically impossible and contacting them to let them know strictly impossible ( you need an order number ). Not customer oriented, sadly because the products are great. Buy in shops or Amazon. DF will lose a large part of their margin but you will get their products.

7 giugno 2025
Non scritta su invito

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