Doves Farm Foods Recensioni 

155
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Received a delivery which had been terribly packed, resulting in all items being ruined. I contacted Doves Farm and provided photos as they requested. But they say their system failed and only accep... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... Leggi di più

Valutata 5 stelle su 5

I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices ar... Leggi di più

Dettagli dell'azienda

  1. Mulino per macinare il grano
  2. Negozio di forniture per panifici
  3. Produzione di alimenti
  4. Fornitura di prodotti alimentari
  5. Produttore di alimenti

Scritti dall'azienda

We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

155 recensioni

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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,2

Tutte le recensioni

(155)

56 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

everything for the home baker

Great website which is easy to navigate. There's a brilliant selection of flour, to suit every use. I chose 3 interesting and unusual bread flours, as I plan to start baking my own bread again (by hand, not in a bread machine). I can literally get everything I need from flours, to yeast.
Everything arrived 48 hours after ordering, well packaged and in good condition in very attractive packaging.
The bags alone look lovely on the shelf. I liked the fact that there is a nice sized cardboard box with clean dry paper to keep everything in place for when it's in the hands of the courier. Flattened out and put back in the box, it'll go into my feed store for the little feral cat to sleep in on icy cold nights.

Had I read some of the reviews beforehand, it might have put me off ordering. However, when I read through them, and see people ranting and angry at the *courier*, yet leaving an undeserved bad reviews about Dove farms instead, I'm glad I didn't.
If I was Dove Farms, I'd be asking Google to remove the reviews not related to the business.
As it happens, the delivery driver was a smiling, friendly Portuguese man, who was delighted when I thanked him in Portuguese :-)
Great job Dove farms. I will be ordering again.

28 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Heritage Flour

Use all the Heritage Flours and tried lots of the recipes, all have been great.
Spelt, Rye, Emmer and Einkorn are the only flour I use now.
Also all organic, not sprayed with glyphosate really important👍

22 gennaio 2026
Valutata 1 stelle su 5

Never again

Apparently when I’ve paid £5 for delivery and the courier pretended to attempt delivery and then on the same day just left it at a drop off point 10 minutes drive from me, that’s totally fine by them. I’ve never had a courier just leave my package in a random place no where near my specified address before. What if I couldn’t drive?

They apparently considered their responsibility as a seller fulfilled.
I asked for a refund of the delivery cost having had to go out and get my order from a shop. They said no. Twice.

I hope that the £5 they saved was worth the loss of a customer for life because that’s a disgraceful attitude in my opinion. Especially when there are so many other options out there to choose from.

21 gennaio 2026
Non scritta su invito
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Risposta di Doves Farm Foods

We’re very sorry to hear how frustrating this delivery experience was, and we understand why it caused disappointment.

The delivery of your order was handled by our courier, DPD, who in this instance took the parcel to a local pick-up point rather than delivering to your door. While this is a service option used by the courier, we appreciate that it was not what you expected or wanted, particularly as you were at home at the time.

Although delivery was technically completed and the parcel was available for collection, we recognised how inconvenient this was for you. As a gesture of goodwill, we refunded the £4.95 delivery charge in full once the issue was raised further.

We always aim to provide a reliable service and fair resolutions, and we’re sorry that on this occasion the experience led to frustration. Feedback like this is taken seriously and shared with our courier to help prevent similar situations in future.

Valutata 2 stelle su 5

Large delivery of flour short dated

28kg of flour was delivered to me last Friday, 26kg had an expiry date for April '26
Not impressed by this short dated experience & when I lifted the 25kg of flour, the bag ripped !
Contacted the company on Friday but no response 😕
A longer date would have been appreciated...

5 dicembre 2025
Non scritta su invito
Logo di Doves Farm Foods

Risposta di Doves Farm Foods

Hi Ingrid,

We have contacted you about this on Tuesday, apologies for the delay in response as you can understand the Christmas period is rather busy for us!

We would like to solve this for you ASAP so if you could respond when you are able we would be more than happy to help resolve this issue. Please give us as much information as you can on the response email.

Many Thanks,

Customer Services Team
Doves Farm LTD

Valutata 2 stelle su 5

Great products but after sales…

Great products but after sales absolutely awful. Clearly can’t contact anyone so end up with hopeless conversation with AI robot. They have send the wrong product. I’ve replaced but they don’t seem to get that I don’t want the wrong flour and need a refund.
Grrr…..

28 novembre 2025
Non scritta su invito
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Risposta di Doves Farm Foods

Hi Martin, We have issued you a refund already for your products. We'd like to assure you that your complaint was dealt with by 2 people: Customer Services and Supply Team Support. If you need anything else please don't hesitate to contact us.

Valutata 5 stelle su 5

I gave Doves Farm 5 stars for the…

I gave Doves Farm 5 stars for the quality and choice of products and for the excellent customer service and communication throughout. I appreciated the 10% off as a new customer. One concern is the quality of the packaging, which definitely needs to be strengthened to support the weight of the flours. The bottom of the box containing my order fell open as the delivery driver placed it in my hallway. An extra layer of cardboard on the bottom inside of the box and extra tape underneath would do the job.

22 novembre 2025
Valutata 1 stelle su 5

Discriminatory and unfair Practice.

I ordered a bag of flour from this company. It was sent via EVRI but after several confused messages it was marked deliverd to porch but no supporting photo. I have no porch and no parcel. Evri say it is Doves Farm's responsibilty to refund me. Dove's Farm insist I fill in an online form, sign and email back to them. I informed them as an older person I had no idea how to do this and simply cannot do it. So I cannot get my refund as they refuse to give me any other way to apply. Is this a fair way to treat an older person who cannot use the necessary technology?

24 novembre 2025
Non scritta su invito
Logo di Doves Farm Foods

Risposta di Doves Farm Foods

Hi Marion,

Our online form is very simple to fill out - definitely easier than here! - if you can fill this out we would be more than happy to help. The form itself just sends us all the details and then for the conversation we just go back and forth on email. We also alternatively have phone numbers you can phone on our website to contact us. Here is the link to the form: https://www.dovesfarm.co.uk/contact-us and we'll look forward to hearing from you and getting this sorted!

Many Thanks
Customer Services Team
Doves Farm Foods LTD

Valutata 2 stelle su 5

Love the flour…hate bad service 🤷

Well… I love the flour. I buy in bulk to save money, but my last delivery by dpd should have been delivered on a Friday after I changed it from the Tuesday as I wasn’t in and it was raining.
So they delivered on the Tuesday or the Wednesday and left over 20kg of flour outside my house with no note or confirmation of delivery for what I think was 2 days in the rain 🤷 Wessex mills or Dove Farms and DPD all have ignored my emails.

18 novembre 2025
Non scritta su invito
Logo di Doves Farm Foods

Risposta di Doves Farm Foods

Hello Richard,

Im sorry to hear that you have had this problem, please contact us here so we can get back to you and sort this out: https://www.dovesfarm.co.uk/contact-us
We want to reassure you that this is not the service we aspire to provide and want to make sure that this is solved ASAP so please get in contact via the form so we can get this fixed.

Many Thanks,
Customer Service
Doves Farm Food

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