Dobbies Garden Centres - Shenstone Recensioni 467

TrustScore 3 su 5

3,2

Birmingham Road, WS14 0QQ Shenstone, Staffordshire, GB


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Valutata 3 stelle su 5

I re-registered for a Dobbies card during a visit, which became live at the end of April. Shenstone has been a really nice destination in the past for myself and my family, particularly the restaurant... Leggi di più

Valutata 2 stelle su 5

A lot of the vegetable plants where far from fresh, furniture in cafe really does need cleaning, and the waiting time for service in the cafe is far to long, a lovely place to visit but one which seem... Leggi di più

Valutata 5 stelle su 5

Dobbies of Shenstone: Good variety of plants though decreasing as winter arrives, and of gardening, household and food items. Christmas has arrived in the selection of items on sale. A good cafe at... Leggi di più

Valutata 2 stelle su 5

Never usually write a negative review, but the restaurant service has resulted in feeling the need to do so. What has happened to self service which always worked before covid. Now we sit and wait a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informazioni di contatto

  • Birmingham Road, WS14 0QQ, Shenstone, Staffordshire, Regno Unito

3,2

Nella media

TrustScore 3 su 5

467 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Went to cafe for lunch hardly anything…

Went to cafe for lunch hardly anything left on menu.
Had steak & Ale pie crust was hard and it was served with burnt vegetables.
We had to wait 40 minutes for hot drinks, will not be going back.

4 ottobre 2022
Logo di Dobbies Garden Centres - Shenstone

Risposta di Dobbies Garden Centres - Shenstone

Hi, Thanks for leaving your review. I am sorry to hear that you had a disappointing experience on your recent visit to our restaurant. I have forwarded your feedback to the restaurant management team to bring this issue to their attention. They will be able to look into this and make any changes necessary for the future. Best wishes, Karen

Valutata 2 stelle su 5

Poor service in the restaurant

I used to visit Dobbies frequently for the restaurant and soft play but am becoming increasingly frustrated by the slow service in the restaurant and it puts me off visiting. Most times I visit I have had to wait up to 30 mins for my order to be taken, usually watching other customers who come in later getting served first and several staff milling around doing nothing in particular. It seems that customers in the soft play area tend to get forgotten about, and supervising little ones in the soft play whilst simultaneously trying to get someone’s attention is frustrating. I’ve heard other parents complaining too.

Once the food/drinks finally arrive the quality is OK on the whole, although cakes often seem a bit stale.

3 ottobre 2022
Logo di Dobbies Garden Centres - Shenstone

Risposta di Dobbies Garden Centres - Shenstone

Hi, Thanks for your review. I am sorry to hear that you have been having problems on your recent visit to your local soft play and restaurant. I have passed your feedback to the restaurant management team to bring this issue to their attention. They will be able to look into this and make any changes necessary for the future. Best wishes, Karen

Valutata 5 stelle su 5

Lovely store

Lovely store, well stocked and friendly staff although not enough staff in the cafe in my opinion and they should all have access to the ipad to put through customers orders.

2 ottobre 2022
Valutata 3 stelle su 5

Slow resturant service

Went to Dobbies last week for my cats food and realised they had a kitchen department, I then purchased a nice egg poacher, at the checkout I decided to join the loyalty scheme and take up the offer of a free coffee. We went to the restaurant and was told to take a seat and someone would take our order, so we sat and waited and waited and waited, we couldn't catch the waitresses eye at all, another couple came in and sat behind us and within minutes had their order taken, at this point we got up and left. I was very dissapointed with the service, but will try again next time I visit

30 settembre 2022
Valutata 2 stelle su 5

Waited over 20 minutes to be served in…

Waited over 20 minutes to be served in the restaurant, others who arrived after us were served. This had happened to us before. We left on this occasion as did other people!

3 ottobre 2022
Logo di Dobbies Garden Centres - Shenstone

Risposta di Dobbies Garden Centres - Shenstone

Hi, Thanks for your review. I am sorry to hear about your waiting time in our restaurant. I have forwarded your feedback to the restaurant management team to bring this issue to their attention. They will be able to look into this and make any changes necessary for the future. Best wishes, Karen

Valutata 4 stelle su 5

By observing other customers we became…

By observing other customers we became aware that to get an order taken you would be waiting less if you went to the till -the girl was helpful but again fresh cream scones were off the menu -we had gone specifically to have some with our free drinks -rather disappointed

1 ottobre 2022
Valutata 1 stelle su 5
Logo di Dobbies Garden Centres - Shenstone

Risposta di Dobbies Garden Centres - Shenstone

Hi, Thanks for taking the time to leave your review. I am sorry to hear that you have given us a 1 star review. I have sent your a message privately to ask if we can help you further. Best wishes, Karen

Valutata 5 stelle su 5

Great staff

Great staff - They gave me precise answer when I have doubt and provided additional information on top of what I needed.
Great product selection, quality of the plants are great.
I will try the food in the next visit, also the fish and meat from the shop at the entrance - looks good.

2 ottobre 2022

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