Dobbies Garden Centres - Edinburgh Recensioni 793

TrustScore 3 su 5

2,8

Melville Nursery, EH18 1AZ Lasswade, Mid Lothian, GB


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Valutata 1 stelle su 5

Very poor selection & quality herbs, The 3 I bought 2 weeks ago have all died - poor roots. Also expensive!! I bought much better herbs & cheaper at Mortonhall garden centre & I’m delighted with... Leggi di più

Valutata 5 stelle su 5

Hey visited Dobbies today for afternoon tea with friends. Our server Owen gave us excellent service even though he was run off his feet nothing was to much trouble for him. Excellent service snd cus... Leggi di più

Valutata 2 stelle su 5

Customer service was rude when we arrived at soft play The soft play area was absolutely Baltic Outside temp was -4 inside temp was not much better All adults are sitting with winter coats o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had lunch with the family in Dobbies Lasswade (Edinburgh) today. The food was great value but the service was what was really to write home about. Jordie was absolutely brilliant! He was friendly to e... Leggi di più


Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informazioni di contatto

  • Melville Nursery, EH18 1AZ, Lasswade, Mid Lothian, Regno Unito

2,8

Nella media

TrustScore 3 su 5

793 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 5 stelle su 5

Great service

Staff are always polite friendly and helpful Even though the restaurant staff are always very busy, they always have a smile.

27 dicembre 2023
Valutata 5 stelle su 5

My family and I ate in the Lasswade…

My family and I ate in the Lasswade Dobbies restaurant on Sunday and I wanted to commend the staff (namely Owen).
Times are very hard for a lot of people right now and we rarely eat out, but this week was an exception.
We were greeted by a young employee who had such a great nature with our kids and family.
He spent time discussing a book that my daughter was reading and how he remembered it from his primary days.
Thank you Owen for making our lunchtime and inspire my daughter to read more of the same.

10 dicembre 2023
Non scritta su invito
Valutata 2 stelle su 5

First visit back since March where we…

First visit back since March where we were met with dirty stained furniture and unacceptable excuses regarding staffing, bought in cleaning services.
Well I thought let’s treat my daughter to a hot chocolate, I haven’t used my club plus drinks since March and thought really why am I paying a monthly subscription so we went to Dobbies Lasswade ( Edinburgh) it’s our local and the hot chocolate didn’t disappoint sadly I could say the same for the seating I can’t upload photos but are available the only blessing as my daughter is blind she didn’t see the awful stained sofas, staff are embarassed. I have emailed Dobbies again and sent photos I can’t wait to hear their excuse this time, I have a full paper trail since March.
Dobbies team I have contacted directly and await a reply..

4 dicembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Edinburgh

Risposta di Dobbies Garden Centres - Edinburgh

Hi Louise,

Thanks for your review.

I'm sorry to read this, can you contact Customer Services direct and we can look into this for you.

Team Dobbies

Valutata 1 stelle su 5

Disappointing!!!

Visited Dobbies dalkeith on Mon.afternoon 27th Nov 23 and each visit recently the store seems to be going downhill on each visit. Eg prices of plants getting ridiculously pricey. Cafe not much better with expensive cakes and lukewarm coffee and only the serving area at the soft play area open and waiting 20mns to be served. Used to be a butcher and nice deli but all gone now for months. Very disappointing!! Also appeared to be lack off staff. Management dept. In need of sorting out.

27 novembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Edinburgh

Risposta di Dobbies Garden Centres - Edinburgh

Hi David,
Thank you for taking the time out of your day to leave your review.
I am sorry to hear of your disappointment on your recent visit to our Edinburgh Garden Centre and Restaurant.
I have now passed your feedback onto the relevant management team to bring these points of concern to their attention.
They will be able to look into these points to see what can be improved for the future.
Best wishes,
Karen

Valutata 1 stelle su 5

Unable to place an order

Tried to make an order for delivery online and an error message came up. Called my local store in Edinburgh and was told that I had to place my order through John Lewis!! Why?? Tried to order through John Lewis and they didn't have the items I was trying to order. Tried to change to click and collect and nothing happened. Called customer service who advised that I give them a copy of the error message so that they could pass it to the relevant department and get back to me. All in all, was unable to make an order and was given no help to place the order.

23 novembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Edinburgh

Risposta di Dobbies Garden Centres - Edinburgh

Hi Lisa,

I'm sorry that you had issues placing an order online.

Please contact us direct with the details if you are still having problems and we can look into this for you.

Thanks again
Team Dobbies

Valutata 5 stelle su 5

Dobbies in Edinburgh is amazing

Dobbies in Edinburgh is amazing! Lots of items for sale. Gift ideas, clothes, food and plenty of utensils and kitchen equipment! The large restaurant is always busy and there tends to be a queue to get seated. The staff work tirelessly and no matter how difficult it gets, they stay cheery!

7 novembre 2023
Valutata 2 stelle su 5

Tried a cream scone for the first time…

Tried a cream scone for the first time today and was really disappointed with it. I don’t know what the cream is made of but it has a very bad aftertaste and the scone was as dry as sandpaper. Only positive is the pleasant staff.

14 novembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Edinburgh

Risposta di Dobbies Garden Centres - Edinburgh

Hi,

Thanks for your review and comments regarding the staff members.

I'm sorry that the scone you tried was not up to our high standards as Dobbies do pride ourselves on the quality of this sweet treat.

I'll share with the Edinburgh team and I hope that you second try is a huge improvement.

Thanks again
Team Dobbies

Valutata 1 stelle su 5

Soft Play Booking system is archaic and unresponsive

I had arranged to meet a friend at the soft play today - but even if they are half empty you have to book 24 hrs in advance, you cannot go in before 2.30 if you haven't pre booked, and when I tried to phone on the same day first thing in the morning they also wouldn't take a booking by phone as the computer wouldn't let them - I would understand if they were fully booked but this is the most unadaptable process for people with young children i have come across. It makes me never want to cross the threshold again.... well done for isolating your customers Dobbies and behaving like you're stuck in the dark ages,,,

8 novembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Edinburgh

Risposta di Dobbies Garden Centres - Edinburgh

Hi Louise,

Thanks for taking the time to write your review.

Your points regarding the soft play booking system are valid and important to us. I appreciate how frustrating this would be and that it would less so with a more simplified process.

I'll make sure the management team are aware of your comments for future.

Thanks again
Team Dobbies

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