Salisbury Road, SP11 7DN Andover, Hampshire, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I bought Bramblecrest rattan garden furniture from Dobbies, for over £1600, which subsequently started breaking down after very light usage. Following customer service enquiries with Dobbies and Bra... Leggi di più

Valutata 3 stelle su 5

I was a guest of friends who had made an Afternoon Tea Reservation. On arrival, no table was allocated or laid up for this 50th Wedding Anniversary celebration. No serviettes were supplied and I had t... Leggi di più

Valutata 5 stelle su 5

I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should... Leggi di più

Valutata 3 stelle su 5

Good morning. I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a brea... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informazioni di contatto

  • Salisbury Road, SP11 7DN, Andover, Hampshire, Regno Unito

3,8

Molto buono

TrustScore 4 su 5

265 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Disappointed

Good morning.
I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a breakfast at 10am and always enjoy the food and atmosphere. But we stood at the door waiting to be let in only to be told that the restaurant is closed until 11am right up till Xmas. Apparently there is a sign on the exit door saying this, why not on the entrance door also?. 11am is past our breakfast time. I’m afraid we shall be going to Hilliers Garden Centre over the coming weeks.
Kind regards
June Smith

26 novembre 2023
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi June,

Thanks for your review.

I'm sorry that you were unable to enjoy breakfast at our Andover restaurant as you usually do.

Your feedback and comments regarding the signage will be shared with the management team.

Team Dobbies

Valutata 1 stelle su 5

Dreadful coffee, overpriced menu

Our first and last visit to our local store's restaurant, finally decided to try it after a recent loyalty card upgrade. Without question the worst flat whites (watery tasteless slop) we've been served anywhere in the UK, complete with spillage in the saucers but costing the same as a Costa/Nero. The sweet treat selection was almost as weak as the drink and didn't look fresh. No amount of freebies-per-month or money-off vouchers will tempt us to use it again. Shocking effort Dobbies; we'll be continuing to travel the extra couple of miles so to enjoy the far superior restaurant at Hilliers.

28 novembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi,

Thanks for taking the time to review Dobbies.

I'm sorry to read that your coffee was not of the standard we aim to produce and that the sweet treat offering was not appealing.

The team is committed to improvements which I hope you see should you visit us again.

Thanks again
Team Dobbies

Valutata 5 stelle su 5

I was looking for assistance.

I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should be very grateful that they have her working there for them. She made the whole shopping trip a delightful experience and will encourage me to visit the shop more often.

16 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Good stock

Good stock, got everything I needed and the pet department was awesome… plus still got a load of lovely herbs

4 novembre 2023
Valutata 2 stelle su 5

Water Leak not fixed for Months

A large area of the store has been cordoned off for months because of a water leak. This has left the area covered in slime and reeking, but you have no choice but to walk past it to get to the tills. Such a shame as the store is well stocked and the staff are lovely (but despairing of Dobbies ever sending out someone to repair the water leak).

23 agosto 2023
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi,
Thank you for taking the time to leave your feedback.
I am sorry to read of your frustration with the water leak which has not yet been fixed in the Andover store.
I have passed your feedback onto the management team to bring your feelings to their attention.
Best wishes, Karen

Valutata 4 stelle su 5

Love a trip to the Garden Centre

Love a trip to the Garden Centre. Had a good plant and furniture sale going on. Went into the pet shop to buy something but no one was serving - only thing that let it down. Staff are very friendly

12 agosto 2023
Valutata 1 stelle su 5

Went for a coffee in dobbies at around…

Went for a coffee in dobbies at around 4.35 and they abruptly told us they close at 5 and were closed;they had already had put chemicals into the machines to clean down.
There Website does not state they close until 6.
They lost 6 regular dobbies customers- very disappointing

29 luglio 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi Ethel, thanks for leaving your review.
I am sorry to hear about the problem that you have encountered on your recent visit to the Andover restaurant.
I have sent you a request for some more information, so I can pass this to the relevant management team and ask them to contact you back regarding this situation.
Best wishes, Karen

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