DNA Insurance Recensioni 

258
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Toni was absolutely amazing, after other employees of DNA failed to get quotes to us for additional drivers which resulted in us loosing new employee’s twice! We had almost lost hope and interes... Leggi di più

Valutata 5 stelle su 5

Been insured through DNA for 8 years now, happy with their service and ease of updating vehicles. Helpful and friendly staff, Thomas Rowe dealt with my renewal this year and made my renewal very quic... Leggi di più

Valutata 5 stelle su 5

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventual... Leggi di più

Dettagli dell'azienda

  1. Broker assicurativo
  2. Agenzia di assicurazioni

Scritti dall'azienda

DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

258 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(258)

92 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service !

Mathew was patient and efficient!
Would recommend DNA!
Portal is easy to navigate
👌

20 settembre 2025
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Thank you for the amazing review Simon.

Valutata 5 stelle su 5

Mabz was very nice and renewed my…

Mabz was very nice and renewed my policy.
One of the best insurance companies with good prices and covering highest group.
Third year now with DNA, so I will definitely recommend!

3 ottobre 2025
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Risposta di DNA Insurance

Thanks for the great review Stefan!

Valutata 5 stelle su 5

Trade insurance policy

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she kept me updated all the way. my personal car information was also entered on the data base by Toni.
Thank you Toni for your help over the past two days .Chris

1 ottobre 2025
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Risposta di DNA Insurance

Thank you for taking the time to leave us a great review Chris.

Valutata 5 stelle su 5

If I could give 10 stars I’d complain…

If I could give 10 stars I’d complain and would want to ask if I can give 20 stars for the impeccable customer service I’ve received from Matt for the past couple of days prior to gaining my motor trade insurance.

Even till the end, he handled my tedious and repetitive questions with patience.

Truly believe if it wasn’t for Mr Carpenter I would’ve been with a different company getting my motor trade.

24 settembre 2025
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Hi Hussein, thanks so much for the amazing review!

Valutata 5 stelle su 5

Satisfaction

Just a short review about the service and advice given to me by ( Brent ) one of the team 100% recommended no question un answered, all the insurances from the one agent in one phone call, very pleased with the service.

11 settembre 2025
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Risposta di DNA Insurance

Hi Richard, thank you for taking the time to leave us a great review.

Valutata 5 stelle su 5

Been with this company for a few years

Been with this company for a few years. Good quotes every year on renewal. Friendly and quick service. Very good company. Thank you Brent.

11 settembre 2025
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Thank you for the great review!

Valutata 5 stelle su 5

Wes worked very hard to get cover for…

Wes worked very hard to get cover for my new niche motor trade business 100% happy with the service he provided
Steve Kendall
Futura sports cars ltd

1 settembre 2025
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Risposta di DNA Insurance

Thanks for taking the time to leave us a great review Steve!

Valutata 5 stelle su 5

Been stressed out looking for insurance…

Been stressed out looking for insurance , an lucky enough I got in touch with Matt at DNA, an he really made it a lot more easier , run through everything promptly an clearly and give me the best advise ,
He Found me a really good deal , will be recommending him an the company to family an friends

29 agosto 2025
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Thanks for the amazing review!

Valutata 5 stelle su 5

Top Notch service

Matthew made every effort to ensure i was getting the best deal and highlighted an issue that would have made my insurance prohibitively expensive, which no other broker seemed bothered to do.
Absolute top-notch service and would recommend to anyone looking for motor trade policy, as they have access to several underwriters to find you the best quote.

27 agosto 2025
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Risposta di DNA Insurance

Thanks for taking the time to leave us an amazing review!

Valutata 5 stelle su 5

Thomas Rowe was exceptionally helpful

Thomas Rowe was exceptionally helpful, there were quite a few amendments to be made and he was very patient and help me get a great deal for the next 12 months, would certainly recommend. Thanks

20 agosto 2025
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Risposta di DNA Insurance

Hi Jordan, thanks for taking the time to leave us an amazing review!

Valutata 4 stelle su 5

A change in circumstances which meant…

A change in circumstances which meant my current policy was not going to be able to cover my needs. Thank you Richard and Matt for sorting things out for me, now have cover sorted and quickly, great work

13 agosto 2025
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Risposta di DNA Insurance

Hi Erol, thanks for taking the time to leave us a positive review.

Valutata 5 stelle su 5

Basically a first class service

Matt was so helpful and very good at explaining all my different options, he made me feel very comfortable throughout the whole experience of obtaining my insurance and made sure I understood everything on the policy and what I would be covered for. I will definitely recommend this company to my colleagues, Thank you Matt.

14 agosto 2025
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Risposta di DNA Insurance

Thanks for the amazing review Richard.

Valutata 1 stelle su 5

Diabolical service no access to update…

Diabolical service no access to update the mid. Have to text or what's app registration accross to add to the middle no way off seeing what's on the mid suppose to phone to check which when you run a company isn't what you need at all this company won't tell you this until it's to late and you have already taken the policy out. I would not recommend this company to anyone nor would I recommend anyone with in the motor trade use this company either there cheap for a reason and that's because the service they provide is rubbish.

6 agosto 2025
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Risposta di DNA Insurance

Hi Shaun, we are very sorry to hear you've been left disappointed with our service. Can you please drop us an email to mail@dna-insurance.com with your best contact details so we can investigate? Thanks, DNA

Valutata 5 stelle su 5

A+++++ Service from Matthew Carpenter…

A+++++ Service from Matthew Carpenter at DNA Insurance

I had an outstanding experience with Matthew Carpenter at DNA Insurance. From start to finish, he was professional, knowledgeable, and incredibly responsive. He took the time to explain all my options clearly, helped me find the perfect coverage for my needs, and made the entire process smooth and stress-free. It’s rare to find someone so genuinely committed to customer service. I highly recommend Matthew and the team at DNA Insurance — five stars all the way!

29 luglio 2025
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Risposta di DNA Insurance

Hi Yasin, thanks for the amazing review!

Valutata 1 stelle su 5

Worst insurance ever I don’t recommend…

Worst insurance ever I don’t recommend at all please be careful they just scammer when you want to renew the don’t answer until you run out they will charge you double please don’t trust them im with them for 2 years first year was 1675£ and didn’t answer my phone until the last day they told me you don’t have a choice you have to pay 3380£ and for this year i call when 28 days left they told me they will send me email and i got now when 12 days left left I don’t wanna same thing happen now they wanna charge me 4160£ but i understand now i have 12 days left so I am looking for something else please be careful they are scanner

31 luglio 2025
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Risposta di DNA Insurance

Hi Karzan, we are very sorry to hear that you were left disappointed with your renewal. Your renewal premium unfortunately had risen but we did manage to offer you a cheaper policy the following day. We have since been in touch with a further saving on a different policy.

If you would like to discuss this with us, please do not hesitate to contact us. Thanks, DNA.

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