DNA Insurance Recensioni 

258
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Toni was absolutely amazing, after other employees of DNA failed to get quotes to us for additional drivers which resulted in us loosing new employee’s twice! We had almost lost hope and interes... Leggi di più

Valutata 5 stelle su 5

Been insured through DNA for 8 years now, happy with their service and ease of updating vehicles. Helpful and friendly staff, Thomas Rowe dealt with my renewal this year and made my renewal very quic... Leggi di più

Valutata 5 stelle su 5

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventual... Leggi di più

Dettagli dell'azienda

  1. Broker assicurativo
  2. Agenzia di assicurazioni

Scritti dall'azienda

DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

258 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(258)

92 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

No recommend this broker

No recommend this broker. Worst experience waiting for my renewal to go different broker

6 novembre 2025
Non scritta su invito
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Risposta di DNA Insurance

Thank you for your feedback and we are obviously disappointed that you have had cause to raise an issue. We can see form our records that you had an ongoing complaint at the time of posting your review which was being investigated at the time and was subsequently closed to the satisfaction of all parties. We hope that you may consider our services again in the future.

Valutata 5 stelle su 5

DNA insurance the best broker around

DNA insurance the best broker around. Thomas was very helpful and answered all my questions.I Have been with them for 3 years and I’ve had no issues at all.
Highly recommend getting motor trade insurance through DNA

3 novembre 2025
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Risposta di DNA Insurance

Thank you for taking the time to leave us an amazing review.

Valutata 5 stelle su 5

DNA did the legwork and got me a new…

DNA did the legwork and got me a new quote for my insurance at a very competitive price. The advisor that dealt with me by phone was extremely professional and we got my renewal done in no time at all.

24 ottobre 2025
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Risposta di DNA Insurance

Thanks for the amazing review James!

Valutata 5 stelle su 5

Spoke with matthew carpenter today

Spoke with matthew carpenter today, gave me a very competitive price for insurance he was very polite and professional
thanks again

17 ottobre 2025
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Risposta di DNA Insurance

Hi Patrick, thank you for the amazing review!

Valutata 5 stelle su 5

Aaliyah Garber was amazing with her…

Aaliyah Garber was amazing with her help. When no one else would help me or put the phone down on me Aaliyah garber made sure that I recieved the help i needed and done it in the time frame i needed it for she was truthful in everything she said and understood all of my circumstances. She ensured she called me as soon as she heard from the insurance companies and was overall a massive help and gave me a lot of peace of mind as i was struggling with the other employees deeply as they were not very helpful.

15 ottobre 2025
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Risposta di DNA Insurance

Thank you for the fantastic review Frank.

Valutata 5 stelle su 5

Professional

Professional, swift service. Would recommend

13 ottobre 2025
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Risposta di DNA Insurance

Hi Mark, thanks for the great review!

Valutata 5 stelle su 5

Jack especially was amazing

Jack especially was amazing. Was easy to work with and got me the best deals. Highly recommend DNA and ask for jack.

10 ottobre 2025
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Risposta di DNA Insurance

Thanks for the fantastic review Sunil.

Valutata 1 stelle su 5

Worse ever insurance company iDNT…

Worse ever insurance company iDNT RECOMMENDED THEM

10 ottobre 2025
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Risposta di DNA Insurance

We’re really sorry to hear you have been left disappointed with our service on this occasion. We have been in contact and explained the reasons for the underlying insurer issuing a cancelation. Adding a vehicle to the MID that does not belong to you is against the terms of your policy. We have escalated this to the underlying insurer but unfortunately, the cancelation has still been issued.

Please do not hesitate to contact us if you would like to discuss this further or would like to look for another policy for you.

Valutata 5 stelle su 5

Matthew has been outstanding in…

Matthew has been outstanding in sourcing us a cover. We are a relatively new business, so this was a challenging undertaking, but it was delivered, and it was delivered in a very quick and professional manner. I would 100% recommend.

8 ottobre 2025
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Risposta di DNA Insurance

Thank you for taking the time to leave us a great review!

Valutata 5 stelle su 5

I have been speaking to mollie Bell…

I have been speaking to mollie Bell trying to sort my insurance for over a week and I would just like to say she was amazing she was very patient with me and helped me so much

9 ottobre 2025
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Risposta di DNA Insurance

Thank you for the amazing review.

Valutata 1 stelle su 5

Awful company

Awful company. Insure you, then ask multiple questions, then cancel your insurance, oh and charge you for the privilege, and make it harder and more expensive to get cover. Look forward to being sued for my money back.
DO NOT USE… Can’t leave a ZERO.
Absolute rubbish.,Since looking at all the other unhappy customers 37% at present, this is not an isolated incident. I said I was happy to limit the vehicles to the one address but you said as you have now disclosed you own more than one property, that’s it. I asked you to find me an alternative company when one of your staff said to me they were surprised DNA put me with Q underwriting due to them being really difficult, and I was told none of your insurers would quote.

**UPDATE**
Just gets worse… Turns out my insurance WASN'T cancelled after all, even though DNA told me it was, and sent an email confirming such. I even called them a couple of days later to get a refund, only to be told they were waiting on a final figure from the insurance company. I then had to stay at home, thinking I had no insurance, and then take out a private policy on one vehicle. Now I find out from Q underwriting that my policy had not been cancelled, and they are still insuring me!
I feel a complaint to the ombudsman is due for this incompetent company.

8 ottobre 2025
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Risposta di DNA Insurance

We are very sorry to hear you have been left disappointed by our service on this occasion.

When incepting your policy, you were advised by our Handler that the insurer would require proof of parking due to the volume of vehicles you were looking to insure. Although all your vehicles had been placed on the MID, they were being stored at different locations to the risk address you advised you were trading from which is against the terms of your insurer and unfortunately led to the insurer cancelling your policy.

We would be more than happy to look for another policy for you or if you would like to discuss this any further, please do not hesitate to contact us.

Valutata 5 stelle su 5

Polite, friendly and proffesional

My dad used the services a few weeks ago and had nothing but good things to say about the company. Especially a massive thankyou to mabz for making the process so smooth and stress free - he’s a great asset to the team!

22 settembre 2025
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Risposta di DNA Insurance

Hi Sanzida, thank you for taking the time to leave us a great review.

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