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Valutata 5 stelle su 5

I would highly recommend this company. Rachel and Alfie are both so professional, helpful, and friendly. They got our recycling waste situation under control and made the whole process simple and st... Leggi di più

Valutata 5 stelle su 5

We've just changed to Divert for our waste disposal. Rachel helped with the transition and could not have been more professional and helpful..listening to our needs. Once we were signed up and ready t... Leggi di più

Valutata 5 stelle su 5

Divert is a supplier we use and they have been extremely good to work with. Noel in the accounts team always gets back to us straight away with the infomation we need.

Valutata 5 stelle su 5

I switched to Divert for waste collections earlier this year. The prices are reasonable and lower than my previous supplier. The communication is great too - if I need to book an additional last minut... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

415 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(415)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Go for it

Good service. Kept me informed at all times. Collection was easy and smooth, friendly and helpful service helped a lot. Strongly recommended.

20 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Absolutely terrible service

Absolutely terrible service, AVOID this company at all costs. They don't provide a reliable and consistent service, and draw you in to another year contract! Their small prints will sting you with extra costs, LOOK ELSEWHERE!

RESPONSE to your reply - I requested to cancel your service before the 1st year contract ended with over a months notice, since i didn't want to renew your service as you didn't collect our waste for 5 months. We run multiple clinics in London and use other service providers with no issues since they actually collect our waste. You duped me to stay for another year due to a unethical clause in your contract, I did not want to renew my contract and therefore stopped paying for your lack of service. You're fortunate that I was too busy to respond to the court application, but I paid the requested amount in the end. With 6 months remaining our contract, you refused to continue the service even though you have been paid for it in full, your response is now proof of that. For anyone reading, this is how you will be treated by this company.

P.S. They tried to remove this review from Trustpilot, probably what they do with every review they receive, rather than actually providing a good service and encouraging companies to stay with them, they contractually force you to stay with them with their hidden clauses. If Trustpilot try to remove this review, then you are stopping other people from viewing honest experiences and prevent them from being aware of how this company operates.

1 marzo 2024
Non scritta su invito
Logo di Divert

Risposta di Divert

Hi Ali, your review is a total fabrication of the truth. Due to your lack of payment for our services, we opted to deal with you in legal surroundings, and the County Court instructed you to pay us what we are rightfully owed. For context, we had a 100% success rate for your collections, and the only collections that were not completed were following your non-payment. The fact you asked us to continue to service your site following your payment of the County Court Judgement would support this too. We are extremely disappointed that you have left such a baseless and unfounded review.

Valutata 4 stelle su 5

A great company to work with!

Divert were a great company to work with, they responded quickly to our needs, offered a competitive service and handled unforeseen challenges (slight delay to collection) professionally and quickly.

11 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Recliner Chair from 2nd floor flat / no lift.
Excellent, very easy and fast communication with the Divert Team (booking and logistics). Was able to receive accurate collection time on the day. Team of two who arrived were very friendly, fast and professional. This is the third time I have used Divert and will do so again.

13 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Very Helpful

Great Experience dealing with invoice queries. Alice has been especially helpful in keeping our accounts up to date.

14 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Safely legal sofa removal

I have been impressed with the efficiency and politeness of this firm.To start, they are upfront immediately with the costs involved .Praiseworthy and very welcome.
Booking the job was efficient and carried out with impeccable politeness. The courtesy and thoughtfulness of the carriers made the whole experience as enjoyable as possible.Thank you.

6 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

These guys are great!

These guys are great! They are super quick to respond when you book a job. They always try to fit you in even if you give them short notice. They come and collect quickly, quietly and efficiently. Definitely would recommend! 😊

30 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Josh has been exemplary

Josh has been exemplary, had an issue and he arranged a next-day collection and fix for us.
Always come back to emails in a timely manner.
Very pleased, aiming to use again in the future :)

25 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

A great company

A great company. I have used them several times now and can’t recommend them highly enough. Speedy, efficient, friendly and unfailingly courteous. Thank you!

18 dicembre 2023
Non scritta su invito

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