Order UK-DN#P430821957 Read the bad reviews but thought I give them a chance which turned out to be a mistake. Ordered and paid for a projector over a week ago with confirmation email. Mon... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Purchase took about 10 days to arrive as advised before placing order. Came direct from New York which was a bit of a surprise as I assumed I was buying from DirectNine UK. PS your link to make thi... Leggi di più
Order: UK-DN#P599944012 I have to be honest I was a little hesitant after reading some of the bad reviews, but as with all things sometimes things can go wrong. Anyway, I decided to give them a shot.... Leggi di più
Great experience knowing anything went well, specially came from USA It could been in bigger box well wrapped, padded, specially in transit But very pleased no damage, maybe Start to sell them... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Online superstore for electronics
Informazioni di contatto
3,8
Molto buono
647 recensioni
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Another zero.
Another zero.
After finally getting response and a request to only correspondence by email I now know why. The email promised a refund and two weeks on & still no refund or further contact so I've had to resort to this again
Worst customer service & experience ever.
Unbelievable
Please issue a refund & then I hope my next review can state that you have
14 marzo 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Hi Sarah,
We confirm that we have processed your refund. We also apologize for the time it took us. There was a technical issue that delayed it beyond the promised timeline. We acknowledge the delay at our end and confirm that corrective actions have been taken to ensure that you don't face this issue again. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.
Regards,
Swapnil
Informative
Informative friendly great customer service while waiting for delivery
13 marzo 2024
Non scritta su invito
Shocking company!!
Shocking company!!! Avoid at all costs. Mislead on delivery times, unable to resolve as no replies to emails
25 febbraio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Hi Susan,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Har nu for 2 gang fået annulleret min…
Har nu for 2 gang fået annulleret min ordre, denne gang er pengene blevet hævet før orderen er blevet annulleret. Fatter ikke hvad der går galt hos jer.
7 marzo 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
This was my 2nd order from this company…
This was my 2nd order from this company despite reading some of the negative reviews. On both occasions my experience has been very good in respect to product quality, pricing and delivery timescales. Interactions with Customer Services have been positive with actions always promptly taken to correct any issue raised. Both my orders were delivered within the timescales quoted on their website. My only niggle would be that my 1st order l was sent a tracking link for my parcel which did not work (resolved by CS) and my 2nd order l received no confirmation of despatch (but my parcel did turn up unexpectedly).
In summary l would use this company again as the sales process went well on 2 occasions.
6 marzo 2024
Non scritta su invito
Absolutely shocked that their guarantee…
Absolutely shocked that their guarantee period apparently is 14 days. Bought an amplifier just over a year ago which has stopped working. Sent an email and got told there was nothing they can do. Consumer rights acts 2015 apparently does not apply. Avoid this company at all costs! Will be taking this up with trading standards.
6 marzo 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Absolute shambles
Absolute shambles. Ordered an item and then was refunded due to it being out of stock on ordering. They don't believe they will be receiving more stock either. Terrible customer communication - would give them zero if I could.
5 marzo 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Items arrived in the time frame showed…
Items arrived in the time frame showed at time of purchased,and work well
20 febbraio 2024
Non scritta su invito
Try to contact the company and get the…
Try to contact the company and get the information about my item and no answer just wondering about my money spent. Tomorrow I will call police and customer service
29 febbraio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Hi Robert,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
False UK shopfront...ships from US/China (2 weeks+)
Simply this company has a 'false' UK storefront...if you look at the website it all looks like a UK company and shipping from the UK.
It ships from US/China and takes ages (2+ weeks)....post purchase you'll also be told that the payment has gone to 'Reach' a payment umbrella for these store fronts.
I was very unhappy at this lack of clarity and they refused to cancel the order when i found out.
If they'd been upfront I wouldn't have placed an order and been 5 star.
30 gennaio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Where is my order.............
I feel exactly the same as some others who have left feedback. I ordered speakers 10/02. I have followed up and requested 2 feedback calls (no response).
Called their number twice no answer. Made a request and received a ticket number and again no answer.
The shipment did arrive OK and speakers are great.
17 febbraio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Bradleys Bathrooms
Very fast efficient service - good quality product
13 febbraio 2024
Non scritta su invito
Was contacted when purchase was being…
Was contacted when purchase was being prepared for delivery but over a week later no update so I contacted by email 3 times for an update and no reply, however parts delivered the day of last email.
2 febbraio 2024
Non scritta su invito
Ordered a av fan over 1 week ago did…
Ordered a av fan over 1 week ago did not receive tracking information.phone rings out left a message for a return call that never came emailed them with no reply absolute joke of a company just refund me my money .my bank will take action after the 15th day .Will never order off this company ever again .
5 febbraio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Be very careful using these guys
Part of the same dodgy crowd as "Toyscentral.ie"
Wouldn't trust these guys at all.
Despite their reply here I've received no email from them.
13 febbraio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Hi Eamonn,
We understand that you were not happy with the service. We are sad that the experience did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Customer service is non-existent
Customer service is non-existent. Made order and paid then heard nothing. Sent two messages and telephoned numerous times. No answers. Think my money is lost forever, trying to order part from elsewhere as builders are waiting (not very patiently) to start work
10 febbraio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Terrible company
Terrible company, make it look that they are UK based but are based in Asia and are drop shippers, Item was listed as in stock and took 3 weeks to get here and I can not return as it would be too expensive as item came from the US not UK
27 gennaio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Hi Darren,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Risposta di DirectNine United Kingdom
Hi Benjamin,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Be Aware
Be Aware. This company sold me a faulty hard drive on 21st November 2023. The item was faulty, I then had to ship this back to US and pay for postage and insurance. As I had tracking, it arrived to DirectNine on: LATEST
Current milestone: Delivered
Delivered
UNITED STATES • Tue 16 Jan, 12.20pm1
On 17th January 2024, I received an email to say a refund would be initiated and will arrive into my account in 3- 5 business day's, we are now on day 8 ? I contacted DirectNine and they ignored the fact that it has been 8 days (6 business day's) and still no refund. Their reply now is ""We have raised the order for refund please allow ""sometime"" for the refund to reflect in your bank account"". I was very concerned from the beginning of this nightmare BUT NOW I KNOW WHY !! STILL NO REFUND AND THIS HAS COST ME MUCH TIME AND MONEY.
25 gennaio 2024
Non scritta su invito
Risposta di DirectNine United Kingdom
Hi Rita,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
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