I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
What a joke company, Emailed me about some alleged debt logged in and chatted to them using online chat told them I won't be paying it and and now they've closed the alleged account and are no longer... Leggi di più
Charlotte was fantastic throughout. She was understanding, gave me time to gather the evidence I needed, and kept me informed during the process. Once I sent the official documents, she reviewed every... Leggi di più
L'azienda ha risposto
Thank you Jordan for being so lovely and helpful. Spoke to a few of my creditors who were hard work/difficult and non were anywhere near as respectful, helpful and just decent as Jordan was. Thank y... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Informazioni di contatto
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Regno Unito
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
4,0
Molto buono
438 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Thank-you for understanding my…
Thank-you for understanding my situation. Thank-you jordan
16 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Nancy,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Really easy to use
Really easy to use
No stress
No difficult conversations
15 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Disputedbill…in period when vendor…
Disputedbill…in period when vendor considering received final or legal message…
Disorganised company.
15 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Robin,
Thank you for taking the time to share your feedback, we appreciate all reviews as they help us improve our service.
Having reviewed your account, we can see that we have not previously received any contact or dispute from you directly. We would have welcomed the opportunity to address your concerns before they reached this stage, and we are sorry that we were not given that chance.
We would kindly ask that you reach out to us at resolution@digitaldra.uk so that we can fully understand your experience and work towards a resolution.
We are committed to ensuring all of our customers are treated fairly and we look forward to hearing from you.
Kind regards,
The Resolution Team
Want to thank you for accepting my…
Want to thank you for accepting my payment plan
13 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
I was chased for a non existent sky…
I was chased for a non existent sky debt. Nothing was done to resolve it. I had no choice but to pay it because the consequences of not were worse than if I paid it. The debt was not mine - I had been scammed, sky said it had been resolved but clearly nothing had been done at Sky and at no point has anything been done to help me by DRA.
2 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Dear Julianne,
Thank you for your feedback. We are sorry to hear that you feel this way regarding your experience with us.
If you believe that you have been the victim of fraud, we would encourage you to contact us directly at resolution@digitaldra.uk, where a member of our team will be able to advise you on how to proceed.
Kind regards,
The Resolution Team
Avoid Doxers
So I am reading the reviews and it looks like they are seriously doxing people. To me they sound low key creepy. This page doesn't have people's email. So them knowing who is commenting is weird to me.
9 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Cherry,
Thank you for taking the time to leave a review.
We want to ensure we fully understand your concerns and address them appropriately, so we would kindly ask that you reach out to us directly at resolution@digitaldra.uk where we can discuss this further in a private and secure setting.
Kind regards,
The Resolution Team
Had an outstanding debt with this…
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry !
Charlotte the lady I was speaking with was so polite and down to earth made my whole anxiety go away ! Definitely not like any other debt company I’ve dealt with
9 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Sharna,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Maybe check that you’re going after the…
Maybe check that you’re going after the right person as I’ve never been with sky glass as I’ve been with virgin media for the last 2/3 yrs
8 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Tilly,
Thank you for taking the time to leave a review.
We have reached out to you privately and hope that the response provided has addressed your concerns to your satisfaction.
Kind regards,
The Resolution Team.
Risposta di The Digital DRA
Hi,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
No long phone calls
No long phone calls, no hold music, no uncomfortable questions, very easy system to navigate on line which is clean, clear and encouraging. 10/10.
2 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Charlotte,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Excellent service
2 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The order from Digital DRA was polite…
The order from Digital DRA was polite and accurate and its suggested resolution of the problem was very useful.
I was able to confirm my original error and correct it reasonably.
1 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi John,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Very easy process to correct my account
Robson made my experience very straight forward and easy for me to manage my account payment!
1 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Tyrone,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Quick responsive and really helpful
1 aprile 2026
Non scritta su invito
Risposta di The Digital DRA
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Unreasonable
If you are not willing to expose your personal details, good luck dealing with them. Got a SMS saying that I have some debt. As far as I know I don't have any debt to anyone. So I emailed them to confirm weather its my debt or not, their email and WhatsApp support teams proved to be completely useless. After more than a weak of no results and frustration, I had no choice but to expose my personal details on their website just to find out that I have nothing to do with the debt.
Edit after reply:
Your client gave you the wrong information, and I was not the person you were meant to contact.
What about protecting the personal details of those who you contacted wrongfully. I did not wish to share any of my information with you, you refused to provide any evidence that the debt had anything to do with me. I was left with no choice but to enter my personal details in to your website. During which there was an issue, I had to contact you via your website support and provide my personal details again, just to find out that this has nothing to do with me.
Also, I did not make any comment about no response after a weak in the review. What I actually said was "After more than a weak of no results and frustration", no results as in the conversation did not provide any evidence that the debt was mine. But now that you mentioned it, the person I was in contact with via email simply stopped replying. So after waiting for 4 or 5 work days, I contacted you through WhatsApp.
31 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Thank you for taking the time to leave a review.
If you have received contact from us, it will be because one of our clients has requested that we reach out to you.
We ask for personal details to verify that we are speaking with the correct individual, as we are bound by GDPR regulations and have a responsibility to ensure that personal information is only discussed with the relevant person.
If you believe we have contacted you in error, please do not hesitate to get in touch. If your details do not match our records, we can promptly arrange for any incorrect contact information to be removed.
Regarding your comment about receiving no response after more than a week, we would like to assure you that all enquiries are responded to within 2 working days. It is possible that correspondence may have been directed to an incorrect email address. Please ensure you are contacting us at resolution@digitaldra.uk and we will be happy to assist you.
Kind regards,
The Resolution Team
JORDAN was very useful and helpful…
JORDAN was very useful and helpful remained polite the whole time a real credit to your company
31 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Elijah,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Big thank you to Simon
Big thank you to Simon, who investigated the situation and put the case on hold until it was resolved. Very good communication throughout, would definitely recommend Simon if you get any emails from Digital DRA
30 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Harley,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Willing to work with you
Willing to work with you . Calm polite service.
20 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Becky,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The website and chat thingy is easy to…
The website and chat thingy is easy to use even for someone like me
17 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Ruth,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
JORDAN was quick to respond and…
JORDAN was quick to respond and resolved my query professionally.
17 marzo 2026
Non scritta su invito
Risposta di The Digital DRA
Hi Karo,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.